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09-09-05, 01:11 PM
I ordered a wheelset from Trackstar a few weeks ago and they finally arrived. Just wanted to comment on the excellent customer service I got from those guys.
First off, they sorted me out with the best price on the wheelset and the build quality is top-notch. The box got damaged in shipping and the area where my address was written was totally gone. Essentially, it was lost in the USPS system for about a week. They followed up, called USPS, found out when it was supposed to get here and consistently contacted me via e-mail and phone to see if they had shown up and if they were OK.
Even though it wasn't their fault, they offered me a nice concession for having to wait the extra time for the wheelset.
If you're looking for track parts and your LBS ain't got it... call Trackstar.
First off, they sorted me out with the best price on the wheelset and the build quality is top-notch. The box got damaged in shipping and the area where my address was written was totally gone. Essentially, it was lost in the USPS system for about a week. They followed up, called USPS, found out when it was supposed to get here and consistently contacted me via e-mail and phone to see if they had shown up and if they were OK.
Even though it wasn't their fault, they offered me a nice concession for having to wait the extra time for the wheelset.
If you're looking for track parts and your LBS ain't got it... call Trackstar.