Singlespeed & Fixed Gear - Phil Hub Warantee

I've been questioning the Phil Hubs, and their warantees regarding spoke lacing, and here's the answer I got, straight from the Horse's mouth.

EDIT: I know I misspelled the title, damn.



Hi Dan,

Lace em any way you want and ride them any way you want. The only thing we do not cover against failure is the bearings.

Let me know if I can help with anything else.

Thanks,
Brent


----- Original Message ----- From: "Dan " <*****@**********.com>
To: <sales@philwood.com>
Sent: Tuesday, January 24, 2006 11:43 AM
Subject: High Flange Track Hub Warranty


> Hello there,
>
> I'm currently in the market for a new set of Track Hubs, high flange, and had a question regarding the warranty. Is there any stipulation regarding spoke lacing patterns? If I purchase a set of the high flange hubs, what are the acceptable front wheel lacing patterns that will not void the warantee pending a failure of the flange or other hub parts?
>
> Please advise.
>
> Thanks again
>
> Regards,
>
> Dan *****
> ***-***-****


Solidifies my getting a set of phil's even more.

Has anyone ever gotten replacement allenbolts from Phil? I think I'm close to rounding one of mine...

Has anyone ever gotten replacement allenbolts from Phil? I think I'm close to rounding one of mine...

Man, you spend all that money on the wheel and then cant afford a respectable 6mm Allen wrench!!:) !!! I will pick one up for you and bring it to the next stage of the tour...........Marcus seems to put in orders with them pretty frequently, I bet he would be able to get a hold of one for you.

Man, you spend all that money on the wheel and then cant afford a respectable 6mm Allen wrench!!:) !!! I will pick one up for you and bring it to the next stage of the tour...........Marcus seems to put in orders with them pretty frequently, I bet he would be able to get a hold of one for you.

I am not a smart man. You're talking to someone who's already converted that wheel from fixed/fixed to fixed/stripped.

brent's super-helpful / really responsive to emails and phil wood seems to stand behind everything they make 100%. allen bolts though, in my estimation, would be a product component subject to inherrent wear and tear. i'd suspect that if they didn't flow you new ones gratis, they'd sell 'em to you cheap.

I was just kidding, but not really. I was going to go to sears this week and pick up a 6mm because I need one now too, kind of thinking the kind that goes on a socket wrench. Anyway if you want one I can get two?

brent's super-helpful / really responsive to emails and phil wood seems to stand behind everything they make 100%. allen bolts though, in my estimation, would be a product component subject to inherrent wear and tear. i'd suspect that if they didn't flow you new ones gratis, they'd sell 'em to you cheap.

I think they're $6 for the pair.... maybe it was $12... worth every penny.

I'm going to pick up some replacements soon. Marcus has them and the monster nuts. However, I'm probably going to opt for the monster anti-slip/mega grip nut and washer. Super beefy.

http://www.pedalpushersonline.com/albums/forb/newphils.jpg

get the craftsman t wrenches.... its 15.00 for a pack from 2.5mm to 10mm. If one breaks you can take them all back and they will replace them....


edit; nevermind you are talking not about tools. hmmm. buy em anyway...

Damn, those are beefy. And I know what a kick you get out of tightening down your Phils...and nothing eases the pain of replacement like upgrading.

Don't worry about it Ben, I've gotta swing by Menards and get some stuff; thanks, though.

marcus has monster nuts?

marcus has monster nuts?

you have to get to know someone before you ask 'em about monster nuts.

marcus has monster nuts?

This is the best Phil Wood thread ever.

anyone know which online retailer sells phil hubs for the best price?

worldclasscycles.com has single sided HF sets for $250-ish. i think

worldclass has pretty good prices, though i'm uncertain if they're the best.

edit: oops. we did that at the same time.

anyone know which online retailer sells phil hubs for the best price?

you could also buy 'em from travis and keep it local

does this warrantee cover bottom brackets too? i doubt it... highly

does this warrantee cover bottom brackets too? i doubt it... highly

i would never lace a bottom bracket radially.

does this warrantee cover bottom brackets too? i doubt it... highly

umm, why do you doubt it?

brent's super-helpful / really responsive to emails

+1

Definitely very responsive and helpful



also, I got a good price on my doublesided highflange from BikeworksNYC ( www.bikecult.com/works)

AFAIK, warranty also applies to BB (not a whole lot to break on a BB). You'll notice that they don't cover bearing failure (which is what happens to all bearings over time) but they will rebuild bottom brackets w/ new bearings super cheap, and It'll take 25000 miles+ of hard riding before that is necessary.

I've been running the chrome domes on my Lemond since the hubs were laced up. Phil suggested them for aluminum but I like the larger contact area it provides on my sub 11's.

yeah, I'm really happy that they got back to me soo quickly and with the answer I wanted to hear as well. Its nice to know that throwing a couple hundred bucks on a set of hubs they'll stand behind them and get back to people with questions.

I just got my set of Phil high flange track hubs delivered a few days ago from a supposedly reputable online retailer. They came wrapped in brown wrapping paper in a generic box with no technical info, no warranty, nothing but their bare natural beauty (they look perfect and new). I emailed sales at Phil Wood on Tuesday to ask them if this is normal, but I've heard nothing. I'd expect for $300+ to at least get a little bubble wrap. What do you guys think? They look new, but I've bought $15 crap from Performance that came with a warranty and better packing, and I'm disapointed that Phil sales has ignored my email.

all the phil hubs and BB's I've seen came in a phil box with red rubber mesh around them.

I just got my set of Phil high flange track hubs delivered a few days ago from a supposedly reputable online retailer. They came wrapped in brown wrapping paper in a generic box with no technical info, no warranty, nothing but their bare natural beauty (they look perfect and new). I emailed sales at Phil Wood on Tuesday to ask them if this is normal, but I've heard nothing. I'd expect for $300+ to at least get a little bubble wrap. What do you guys think? They look new, but I've bought $15 crap from Performance that came with a warranty and better packing, and I'm disapointed that Phil sales has ignored my email.

Who did you order from? if they were ordered from a brick and mortar store, than i'd think it was fine since they may have just misplaced the box and had the hubs in the display case before sending off to you. i just ordered from a reputable online retailer (world class) and they are having them shipped directly to me from phil wood, so i can also verify for you when i get them.

When I get phil stuff in the shop it comes in red or yellow 'fishnet' stretchy plastic wrapping, then wrapped in yesterday's San Jose Mercury News (Phil's local paper.) That's all you need. You can get display box stuff, but what's the point unless you don't plan to build a wheel out of it. No need for a warantee card or anything like that...the warranty is in that red signature on the hub.

I'm not gonna start a new thread for my question since this phil one is going good so here does.

- I recently got a good deal on a set of phil's laced to open pro's and also have miche primato pista hubs and campy aero rims. The phil's are one year old.

Which hubs would you say are best. The 1-year old phils or the brand new miche's. The rims i use will no-doubt be the campy aero's??? That is made up in my mind.

phils of course man.

definitely. i have been having trouble keeping the cones tight on my miches. i'll lock em down, but as soon as i go to tighten the wheel down a couple of times, they get loose again. it's starting to piss me off. (but my phils should be here soon)
-jason

Thanks for the input on how Phil Hubs are shipped. I was just a little nervous since I've received some refurbished or returned goods before. I bought these from Harris Cyclery and have never had problems with them with any of my orders.

Brent from Phil Wood called this morning in response to my email to let me know no warranty card is needed, and the correct packaging is the red net & paper. Kind of cool that they don't require any stupid warranty card to be filled.

Now I'm off to build my wheels and finish up my bike. Mavic Open Pros laced to Phil high flange double fixed/fixed on a Vicious Cycles Electric Warrior with a custom paint job. I'll post pics when it's done.