Bikeforums.net is a forum about nothing but bikes. Our community can help you find information about hard-to-find and localized information like bicycle tours, specialties like where in your area to have your recumbent bike serviced, or what are the best bicycle tires and seats for the activities you use your bike for.ScrubJ
10-16-06, 04:54 PM
I posted this in the "Mechanics Forum" and wanted to share my experience with Ultimate here too.
The vice came apart on my BRS-80R repair stand while getting ready to service my bike for the weekend group ride. I contacted Customer Support via their web site and received an e-mail back from Nathan Alburn
to verify my purchase date and address. By Saturday, I had the repair parts in my hand and installed in the stand AND my bike ready for Sunday's ride.
Thank you Ultimate and Nathan for such good service
Keith
The vice came apart on my BRS-80R repair stand while getting ready to service my bike for the weekend group ride. I contacted Customer Support via their web site and received an e-mail back from Nathan Alburn
to verify my purchase date and address. By Saturday, I had the repair parts in my hand and installed in the stand AND my bike ready for Sunday's ride.
Thank you Ultimate and Nathan for such good service
Keith