Foo - Verizon Exit Interview

**WARNING** some language on this PDF of a some Verizon tech support guy's exit interview form.

http://www.tommyv2.com/05march14b.htm

Sounds like a dis-satisfied employe to me, yup.

Scared for whoever he works for.

I worked at Verizon for 4 1/2 years and I know from where this guy speaks. I didn't get an exit interview though since my (former) job is now in India, and I had no choice about it.

Cheers,

Brian

Customer service jobs aren't for everyone.

That was f ing hilarious!! OMG... I would love to put stuff like that in an exit interview. That made my morning. KUdos to this guy for writing something so funny. Even if he handed in something totally different.

I'm bad like that too. That's the sad part.











:D

i consider myself a very, very experienced and technical computer person. and i hate it when i called verizon with a valid technical question, i had to jump through 5 telephone menus, wait about 20 minutes on the line, only to be patronized and handheld through the "please turn off your modem, wait 2 minutes, turn back on, open command prompt, run ipconfig release renew, reboot computer, etc" BS.

and their mobile phone service is just as bad. identical case with ATT.

ive since ceased business with both companies ! :)

There is some other funny *hit in his blogs too.

only to be patronized and handheld through the "please turn off your modem, wait 2 minutes, turn back on, open command prompt, run ipconfig release renew, reboot computer, etc" BS.


You'd be surprised at the percentage of problems this BS fixes

The Art of Demotivation - saw this video and thought of this thread....

http://www.glumbert.com/media/demotivation

I'm bad like that too. That's the sad part.You being bad is not a sad thing...

What I like is when you talk to some guy in Africa or India with an accent thats thick as all hell, and he tells you his name is Edward or James.

You'd be surprised at the percentage of problems this BS fixes

Yeah, for morons. Hell for a techie is having to call someone else's tech support and go through the nobrainer scripted stuff that we already did.

What I like is when you talk to some guy in Africa or India with an accent thats thick as all hell, and he tells you his name is Edward or James.

I always offer to sell them a slurpee.
http://images.usatoday.com/life/_photos/2006/02/16/inside-hindu-apu.jpg

Get out of my Mom and Pop Operation!

Thank you come again.

What is an "exit interview"? Is this something new in corporate America?

Not new and the gov does it too. They interview you on the way out to find out what they can change and why your leaving.

An exit interview is like: "Now that we've screwed up and you're feed up with how *hitty it is to work here and you're leaving...let's ask you why and try to fix it."

Umm...how about asking what's wrong and fixing it BEFORE someone quits! Oh wait...that would make too much F ing sense!

Yeah, for morons. Hell for a techie is having to call someone else's tech support and go through the nobrainer scripted stuff that we already did.

My favorite was when I was told to unplug the telephone cable and flip it around...hahah

Wow...it sounds like he may have been working with whoever this guy (http://verizonmath.blogspot.com/2006/12/transcription-jt.html) got stuck talking to. (Slashdot readers may have already seen this one).


Yeah, for morons. Hell for a techie is having to call someone else's tech support and go through the nobrainer scripted stuff that we already did.

You really have to tell them that as you start you're problem description. "I'm calling because I have a problem with X. The symptoms are Y, and I already tried troubleshooting steps 1-N in the manual."

This seems to get you past there 1/2 of the time in my experience.

Wow...it sounds like he may have been working with whoever this guy (http://verizonmath.blogspot.com/2006/12/transcription-jt.html) got stuck talking to. (Slashdot readers may have already seen this one).



You really have to tell them that as you start you're problem description. "I'm calling because I have a problem with X. The symptoms are Y, and I already tried troubleshooting steps 1-N in the manual."

This seems to get you past there 1/2 of the time in my experience.

I usually just say "I don't want to deal with you, I need to talk to 2nd teir"...that works every time too:)

I work in tech support, supporting a company's employees. I have worked both the 1st and 2nd teir and deskside support.. People are nicer to the 2nd teir and really nice if you actually come to their desk... it's weird.. But you can usually tell the people's familiarity with computers in the 1st minute of talking to them.. If they call the computer a hard drive or modem you know you have to go into more detail.

as for talking to the general public man that's a drag .. I was a telemarketer at one time.

There is some other funny *hit in his blogs too.

mostly just *hit though. dude thinks he's king of the world, all women worship him and he OWNS everyone. Sad pathetic little man. Somebody should start a photoshop thread based on the pics from his blog...now that would be some funny *hit

**WARNING** some language on this PDF of a some Verizon tech support guy's exit interview form.

http://www.tommyv2.com/05march14b.htm


Looks like they were good to be rid of this guy....
Saved themselve the trouble of firing him!

that's pretty much the best work-related thing I've ever read

I think i knew that guy, so that is from the teletech/verizon in birmingham alabama, i worked there for aa couple of years, and I am now on the do not re-hire list for standing on my desk and "yelling screw you guys, i'm going home" that place was ok because i worked nights on only fielded about 10 five minutes calls on a 8 hour shift, plus i didnt have to deal with the day time crap.

that place actually has a 95 percent yearly attrition rate

I didn't know that I work for Verizon. Oh wait, they're all like that....

You know if they would just pay for decent first tier folks they wouldn't need have the second tier staff, but that would require paying more than minimum wage to first tier tech support.
I no longer do business with companies that have shidy service because it means they have shidy management and thus an inferior product as well as and evil director of H.R.