Bikeforums.net is a forum about nothing but bikes. Our community can help you find information about hard-to-find and localized information like bicycle tours, specialties like where in your area to have your recumbent bike serviced, or what are the best bicycle tires and seats for the activities you use your bike for.Dirtgrinder
04-24-03, 06:19 PM
I can't say enough about the Giant warranty dept. My original rear hub, (Formula), was trashed within a year. They sent me a brand new wheel including disc rotor within a week. That wheel with another Formula hub is now acting up. It's been nearly two years since I bought the bike so it's well out of warranty. But I had Tom at Cycle Extreme, ( Cycle Extreme (http://www.cyclex.com) ), call them anyway just to see if they would do anything about it since the hubs have been such a problem. They are sending me a new Crossroc wheel with a Mavic hub for under 100 bucks. Not a bad deal for being out of warranty. They could easily have said TS and been within their rights. Many thanks to Tom for doing this for me also. I didn't even buy the bike from him. Tried, but he didn't have one and couldn't get one.