Track Cycling: Velodrome Racing and Training Area - Kudos to FSA!

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View Full Version : Kudos to FSA!

TheRobbStory
02-05-07, 02:36 PM
I've been running a set of FSA Vigorelli cranks for about a year now. A few weeks ago I noticed a slight pop when first applying pressure on the cranks. I wrote to FSA, sent them the crankset, and now they're shipping me out a brand new set of Carbon Pro cranks!

Excellent customer service from FSA!

Briareos
02-05-07, 05:32 PM
I LOVE the look of those cranks! The solid carbon spider is soooo dreamy! :love:
CafeRacer
02-07-07, 10:47 AM
Its nice that FSA can call customers back, but not they're dealers who spend thousands of dollars per year.

FSA stays off my bikes.

ewwhite
02-07-07, 12:28 PM
The cranks shouldn't have had the issue in the first place....
MarkWW
02-07-07, 04:22 PM
a friend of mine had the same problem with his vigorelli crankset. FSA has just been ignoring him, as far as i know. I have a feeling that that's a rather prevalent problem with those cranks.
ultraman6970
02-07-07, 10:40 PM
I've been running a set of FSA Vigorelli cranks for about a year now. A few weeks ago I noticed a slight pop when first applying pressure on the cranks. I wrote to FSA, sent them the crankset, and now they're shipping me out a brand new set of Carbon Pro cranks!

Excellent customer service from FSA!

Lucky Redneck!!!!
recneps
02-11-07, 12:28 PM
Yeah those cranks were discontinued because they were pieces of crap and had tons of problems.