General Cycling Discussion - Nite Rider Customer service is great!

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Sailguy
05-13-03, 11:39 AM
Just throwing in a good word for Nite Rider. My light system mysteriously stopped working a week ago, so I gave them a call. They gave me an RMA, and I sent everything in. The estimated it would take them at least two weeks to test and repair everything. A week later I got it back, all cleaned up, and working as good as new!

WorldIRC
05-13-03, 02:33 PM
I'd expect that on a $500 light.
Sailguy
05-13-03, 02:44 PM
Same here, but I have seen worse from other companies. Its refreshing when companies do the right thing. ;)

Kev
05-13-03, 02:47 PM
It's what you would expect but not normaly get. I've had horrible customer service on things, like my television I bought a panasonic HDTV television 6 months old and it died, and they had it for 3 months to fix it, returned it to me twice still broken.
bac
05-13-03, 05:19 PM
I've experienced much the same from Nightrider. I sent back a light that died on me after over a year of heavy use and abuse.

They sent me a replacement - no questions asked. When a big company does the right thing, it is worth noting!
VegasCyclist
05-13-03, 06:58 PM
$500 for your light sailguy? I use a niterider but it cost like $100 or something, pretty darn bright at that...
Scooby Snax
05-14-03, 04:46 AM
Originally posted by VegasCyclist
$500 for your light sailguy? I use a niterider but it cost like $100 or something, pretty darn bright at that...

A Nightrider Storm or Blowtorch up here normally retails for $650.00 Canadian. Whats that, $470.00 US?



Scoob
VegasCyclist
05-14-03, 03:13 PM
Originally posted by Scooby Snax
A Nightrider Storm or Blowtorch up here normally retails for $650.00 Canadian. Whats that, $470.00 US?



Scoob

I guess it would be useful for total darkness riding, I always use mine for commuting in the city where street lights are plentyful

(900th post :beer: )