General Cycling Discussion - Good customer service

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View Full Version : Good customer service


mister_hl
05-22-03, 11:42 PM
Hey:

Just thought I'd report a tidbit of service info....

I email Specialized last night with a question about a bike...and received a response today! Very good service and answered my question well.

By comparison, I emailed Iron Horse on May 12 and have not had a response yet!

This is just one experience with both companies but still!


Raiyn
05-22-03, 11:49 PM
Specialized is an EXCELLENT company. Both of my bikes were made by those fine folks. My only regret is that the shop I presently work for doesn't carry them, and won't because they don't want to get into price-haggling against a multi-store chain. :(