Bicycle Mechanics - Shock Tuning

I need some feedback please.

I just installed a Manitou SX-R shock. The compression spring tuning knob (left knob) is extremely tight and requires a LOT of force to rotate. I can still rotate the knob about 4 full turns, with intermediate clicks about every 60 degrees of rotation. I am rotating the knob, not the underlying nut. The compression dampening knob feels fine but the compression spring knob is way tight (I'm talking bruised thumbs, no way my wife could turn it... etc)

Suggestions? This is a new fork, never been ridden on. I am eager to ride on this but don't want to foul it.

Hopefully you bought this from an authorized source. If so contact them on this issue. You may have received a damaged set. Nothing new.

Also may want to contact Manitou on this matter. Do not try to fix as you may void waranty.

I see many trying to open forks and end up making a mess and come to find out no warranty as it has been tampered and then the bike shop gets blamed for no reason.

Again, hope you bought from authroized source and not some internet blow out center. Contact that shop on this matter as they will and should be able to help.

Thanks Xavier -
I've exchanged some e-mail with Manitou and they are sending me a new part.