Mountain Biking - Fox Forx Warranty/Service
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Hey I'm considering a Fox Vanilla R, but I know Fox will not allow you to rebuild your own fork, if your do, it voids the warrantly. Anyone have experience with this, do you find that the vanillas dont require much maintenence?
07-09-03, 06:36 PM
i've had my float for over a year and never had a single problem. And it's air-sprung which means it's more complicated. I wouldnt worry about it
07-09-03, 07:06 PM
That is one of the biggest issue. Many really hard riders have had issues with slop (no one here but on other boards). It also has a strange feeling to it with its design which some people mistake for a broken fork. These were 2002 forks. HEre are some things I know of
1 - you can't do your own repairs. Not even your shop can. You have to ship it to fox and they send it back. If it is legit they pay for the repair otherwise you get the bill.
2 - they are slow. Most companies have a 2 to 3 week turnover period on warranties. Fox was quite a bit slower but trying to expand to get better service.
Definately go to some other sites and do a search on fox warranty. Personally I have emailed them a few times asking technical advice about their forks. They never once responded to a potential customer. That is bad news in my eyes and I now refuse to buy from them.
Fox customer service is non existent. One of the other guys at the shop I used to be at blew out his bushings (and this guy never breaks anything) and it took three months to get them to even take the fork back. You'd think they would take care of a guy at a shop...I'd hate to imagine how they treat the rest of the world. They did say they were expanding their customer service department, but they're "just really busy."
07-09-03, 10:59 PM
For the money you pay for a Fox Fork, you'd expect it to have a great customer service dept. Do they? Nope. Buy a Zocchi, you'll get a bomb proof fork for less money.
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