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07-12-07, 07:15 PM
Some of you may recall a month or so ago when I ordered a motherboard on eBay and it never arrived. Well, I made a mistake:
3 weeks after the order was placed and I had filed a claim with paypal, the seller contacted me via telephone. He apologized, and explained why it happened. I can see why my item didn't ship, but there is really no good reason that it didn't. Not to mention the lack of communication. He offered the motherboard at a lower rate, in case I was still interested. I told him no thanks, as I had already purchased a motherboard from elsewhere (and received in two days). He asked if there was anything else he could offer me that is computer related. I told him I could use another stick of RAM. So, he offered me a 1GB stick of 400mhz RAM with heatsink for 40 dollars shipped. This seemed reasonable, so I took the offer and paid via paypal. We talked for a while about eBay, he seemed pretty nice, and he said I would have my RAM by the end of the week.
A week went by, no RAM. I went on vacation for a week to come back and still not have RAM in my mailbox. I sent an email and he sounded surprised and said he would rush out a stick of RAM for me. The next day, I sent an email asking if he shipped it. No reply. The next day, I sent another email, no reply. So, I filed a claim with paypal. It's been one day, but no reply from him.
Today however, something came in the mail. It was a rather large box for a stick of RAM. I look inside and what to do I find?
MSI P4MAM- a motherboard. A low end motherboard at that, probably not even worth 40 dollars. I am pretty pissed. I want RAM, not a motherboard. So I am sending an email through paypal's resolution center saying the following:
Hi. As indicated in my most recent email, you have sent the wrong item to me. I ordered a 1GB stick of 400mhz RAM and heatsink over 2 weeks ago from you, and was told I would have it by the end of the week. That never happened, so I emailed you 2 weeks after and you said you would rush RAM to me. Well, I got a motherboard from you, but no RAM. I didn't order this MSI motherboard, I want my RAM.
I will ship this motherboard back to you if you desire.
Within 24 hours I expect one of the following:
A tracking number from USPS, UPS, etc. confirming that my RAM has been shipped.
A full refund for the amount of 40 dollars.
Either way, I also expect an email with direction as to what you would like me to do with this motherboard. Like I said, I will ship it back to you via USPS on Saturday, at your expense. I will also ask for 5 dollars to pay for my time and gas required to make the trip to the post office, that I should not have to make.
Failure to meet these demands will leave me no choice but to escalate this claim and allow paypal to handle this.
Are these reasonable demands?
3 weeks after the order was placed and I had filed a claim with paypal, the seller contacted me via telephone. He apologized, and explained why it happened. I can see why my item didn't ship, but there is really no good reason that it didn't. Not to mention the lack of communication. He offered the motherboard at a lower rate, in case I was still interested. I told him no thanks, as I had already purchased a motherboard from elsewhere (and received in two days). He asked if there was anything else he could offer me that is computer related. I told him I could use another stick of RAM. So, he offered me a 1GB stick of 400mhz RAM with heatsink for 40 dollars shipped. This seemed reasonable, so I took the offer and paid via paypal. We talked for a while about eBay, he seemed pretty nice, and he said I would have my RAM by the end of the week.
A week went by, no RAM. I went on vacation for a week to come back and still not have RAM in my mailbox. I sent an email and he sounded surprised and said he would rush out a stick of RAM for me. The next day, I sent an email asking if he shipped it. No reply. The next day, I sent another email, no reply. So, I filed a claim with paypal. It's been one day, but no reply from him.
Today however, something came in the mail. It was a rather large box for a stick of RAM. I look inside and what to do I find?
MSI P4MAM- a motherboard. A low end motherboard at that, probably not even worth 40 dollars. I am pretty pissed. I want RAM, not a motherboard. So I am sending an email through paypal's resolution center saying the following:
Hi. As indicated in my most recent email, you have sent the wrong item to me. I ordered a 1GB stick of 400mhz RAM and heatsink over 2 weeks ago from you, and was told I would have it by the end of the week. That never happened, so I emailed you 2 weeks after and you said you would rush RAM to me. Well, I got a motherboard from you, but no RAM. I didn't order this MSI motherboard, I want my RAM.
I will ship this motherboard back to you if you desire.
Within 24 hours I expect one of the following:
A tracking number from USPS, UPS, etc. confirming that my RAM has been shipped.
A full refund for the amount of 40 dollars.
Either way, I also expect an email with direction as to what you would like me to do with this motherboard. Like I said, I will ship it back to you via USPS on Saturday, at your expense. I will also ask for 5 dollars to pay for my time and gas required to make the trip to the post office, that I should not have to make.
Failure to meet these demands will leave me no choice but to escalate this claim and allow paypal to handle this.
Are these reasonable demands?