DiNotte Customer Service--Good Experience

[tsl]

One of my beloved DiNotte 200-L headlights died a couple of weeks ago. The indicator light on the back showed everything it was supposed to, but it failed to emit any photons from the front.

I emailed the only address I could find on the DiNotte web site. In just under an hour I had a reply asking for my shipping address.

Two days later, a new light and a self-addressed, postage-paid, return envelope showed up in my mail.

Besides the prompt service, what I liked was being treated like a responsible adult. There was:


no RMA number to get,
no invoice to dig out of the file,
no credit card deposit to insure I'd return the failed one,
no running to the post office for a shipping envelope,
no extra shipping charges,
no "ship us the old one, we'll verify and send you another if it looks like it's our fault" crap,
no BS whatsoever.


Instead, they


accepted me at my word that there was a problem,
trusted that I'd do the right thing when the replacement arrived, and
made sure there was no further cost or inconvenience to me.


That's the way I like to be treated, and it will ensure that DiNotte will be my first choice for lighting needs.

[stevesurf]

Rob and his lights are great! Here's a recent testimonial I sent him:

From: Steve
To: 'sales@dinottelighting.com '
Cc:

Subject: Light worked great!
Sent: 10/6/2007 12:46 PM
Importance: Normal
Rob - FYI - here's the ride link; these are the best lights I have ever used - I love the flexibility (flashing for busy streets; multiple brightness levels for the park and MUP rides).

http://trail.motionbased.com/trail/invitation/email/accept.mb?senderPk.pkValue=135836&unitSystemPkValue=2&episodePk.pkValue=4130016

I'll be getting another for the Merlin soon...

Best/Steve

[name/address/phone deleted]

[BengeBoy]

I recently had a great experience with Dinotte as well.

- I read a review of one of their lights, and called to order it. Instead of just taking my order, Rob asked me a few questions, and recommended a different set up (not more money, just different)...and he assured me he'd take parts back and/or swap components if I didn't like the set up.

- One small piece of the cabling was missing in the set-up that I got...when I emailed to point this out, I got an answer immediately, and the item that was shipped out to me quickly.

- The set up he sold me is terrific. I'm very happy with the advice, the service, the shipping and the lights.

Excellent product, great service.