Bikeforums.net is a forum about nothing but bikes. Our community can help you find information about hard-to-find and localized information like bicycle tours, specialties like where in your area to have your recumbent bike serviced, or what are the best bicycle tires and seats for the activities you use your bike for.Pete Fagerlin
10-05-07, 03:41 PM
...and experience some great customer service.
I switched from years of Sidis to some Specialized shoes last fall. After six weeks the toe areas of the soles were looking a little haggard and delaminating. I called Specialized, emailed pictures ten minutes later and a call tag was on its way, as well as a replacement set of shoes. That's no hassle.
Fast forward almost a year and the replacement set has one sole that is delaminating. I make another call, and five minutes later replacements are sent 2 day air and I'm back in business.
Now I'm just hoping that they fixed their manufacturing process and are able to have the soles stay bonded to the carbon bottoms.
I switched from years of Sidis to some Specialized shoes last fall. After six weeks the toe areas of the soles were looking a little haggard and delaminating. I called Specialized, emailed pictures ten minutes later and a call tag was on its way, as well as a replacement set of shoes. That's no hassle.
Fast forward almost a year and the replacement set has one sole that is delaminating. I make another call, and five minutes later replacements are sent 2 day air and I'm back in business.
Now I'm just hoping that they fixed their manufacturing process and are able to have the soles stay bonded to the carbon bottoms.