Manufacturer, Retailer, Survey and Consumer Feedback - Mail order cycles ***avoid***

Mail Order Cycles www.mailordercycles.co.uk avoid this company like the plague.
This unreliable company cooperates with Amtrak delivery service ( www.amtrak.co.uk ) offering ‘free delivery’ with your bike on the arranged day.
Having waited all the day round I didn’t get my consignment, although on the tracking internet tool at the end of the day the status had changed from ‘with driver’ to ‘failed delivery attempt’. And then, calling the company to find what’s going on, I heard that I’d missed the parcel and would have to pay for another attempt! And if not, the bike would get back to Mail Order Cycles and I’d be charged for this shipping and also restocking fee (about £50 in toto). The manager of Mail Order Cycles when I asked her to solve the situation was rude and inconsiderate towards me: ‘There are many unfair things in live!’ – she said and ‘According to my records you missed the delivery’. So they value more they data-base records than customers? Still don’t have my bike although they have my money. Don’t risk, at least as long as they haven’t changed the middleman delivery company – Amtrak - and the manager of Mail Order Cycles is the same.


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Well, it seems as though someone from Mailordercycles has discovered this thread. I will allow him an opportunity to respond to the OP's comments.

The 'missed delivery' thing is really really standard for many UK delivery services.

When I lived there, one at least two occassions I was in and waiting for a delivery when I got a card through the door saying I wasn't in. Chase the guy down the street "Hey! I'm here! Where's my parcel?" "Err, sorry mate. It's at the depot. You'll have to go pick it up."

Gah!

In Oz, "delivered" meant that they left it with a neighbor, or on a neighbor's doorstep. When we finally got a reliable courier (I imported a lot of bike gear) I made sure that my packages would be delivered by handing the courier a cold six pack one day.

It's all about showing appreciation for good service. ;)

Dropping off a package is considered good service? Geeze I wish a got a six pack of beer for every time I said "cleared for takeoff and cleared to land"(not at the same runway at the same time).:crash:

Dropping off a package is considered good service? Geeze I wish a got a six pack of beer for every time I said "cleared for takeoff and cleared to land"(not at the same runway at the same time).:crash:

He was there two or three times a week for a while, and was always polite and friendly. Anyone that performs a service with such a positive attitude should be acknowledged.

Unfortunately I didn't believe they would be bad when I read other posts and thought I could save some money...
I ordered a bike and waited and paid in advance to get it delivered to my work address (NEVER DO THIS). And waited and waited, I sent emails which have never been answered or if somone did answer I was told the bike would soon be with me. Same when you call them, should arrive soon...
After nearly three weeks and 20 phone calls and 50 emails they sent me a mail saying that their delivery comany sent the bike to the wrong depot and it got damaged on the way. It also I quote "was the last bike of this kind in the country" so they wouldn't be able to get me the same but I could select one of their other bike at the same price. Well, I asked them to refund my money as I didn't want a different bike. The next day I got a mail and mysteriously they had one last bike in stock (yes, the same bike of which not a single one was left in the country) so I told them that I believ this would be a refurbished or damaged bike and I would rather have my money back to buy a bike from a decent seller.
This was after about a month.
Then they sent me my cheque. Unfortunately, it got lost in the post, which I only found out after calling them a few times and sending many many emails and another two weeks (as they had to raise the cheque first) passed and I was told on a daily basis that the cheque would be with me any day now.
Ok, you would think, so just send me another cheque. Better, I was told on Tuesday that they would send me a cheque by recorded next day delivery - and I was stupid enough to believe it. Got a bit worried the next day as it didn't arrive but thought ok, it might just be royal mail. Next day no cheque. I called them once again to find out that they were so busy that nobody could talk to me. half an hour later the person in "accounts" was at lunch. an hour later she picked up her son but would be back in 20 miuntes. then the line was engaged and finally she went home before I could talk to her, having called them 6 times this day.
During the time waiting for the accounts person the sales lady told me that in her system she couldn't find a note that a second cheque had been posted. But I should discuss this with accounts.
I will, just can't get through...
Well - now even I won't believe this crap anymore and I will take them to court. It has been nearly two months now and they still have my money and I've got absolutely nothing.
Please don't make the same mistake, avoid this company, they simply take the p...