Electronics, Lighting, & Gadgets - Returned my third Edge 305

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View Full Version : Returned my third Edge 305


BikeArkansas
12-21-07, 10:38 PM
Today I drove by the UPS store to ship out my third returned Garmin 305. The first one would lose connection due to anything, such as trees, bridge, wires or just because it wanted to quit. They took it back and sent me another one. The second one read perfect and never lost connection. However, it was stuck on 65,616 feet elevation. It went back. The third one was just like the first one.
After a lot of converstion I found that when you return one of these gadgets you get a "refurbished" unit, which reads "returned from someone else and shipped off to you." Once you get a defective Garmin you are caught in their system and it seems cannot get out. I was promised a "new unit" today. Wonder what that means?


Extort
12-21-07, 11:16 PM
most companies handle returns the same way. They will thoroughly check out the unit and if they cannot duplicate the problem as described to the tech support reps, then it goes back into refurb stock with all the current updates installed...

the return rate on refurbs is actually about 50% less than the return rate for new electronic equipment because the shakedown period (loose soldering, bad chips) has already happened...

you just happened to be one of the lucky few that got nailed twice with bad refurbs.