Folding Bikes - Manufacturer Customer Service Night Mares!
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01-08-08, 09:16 AM
Hi folks... In light of this recent thread noting the bad customer service experience with Dahon products, I thought I might fire up this thread in hopes that others might spread the word around about their experiences with other manufacturer customer service experiences - let's include more of Dahon in here to.
So, let's hear the blow by blow descriptions of how you were treated by a manufacturer of a folder that you may own (or owned in the past). But, being somewhat fair, let's hear both the good and bad comments.
01-08-08, 09:42 AM
Hopefully this thread will be about positive experiences with manufacturers too and not just a pi** fest...
R&M replaced a frame under warranty, which my LBS disassembled and reassembled (at no cost) in 2 weeks.
Brompton provided me with a new set of handlebars when I snapped them - this was in the days when you could turn up at the factory!
I'll leave the complaints to others.
You know I've had the odd problem with bikes and components I've bought over the years, but I can't think of a single situation where a polite and reasonable approach didn't get my problem resolved fairly quickly. In one or two cases where lack of supply meant I had to wait a few months for a replacement the companies made me sweetheart deals to take the sting out of the situation.
My advice is:
- be polite
- set reasonable expectations
- document the problem well [including pictures]
- be persistent, but stay polite
So far it has worked for me.
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