General Cycling Discussion - Shipping time from Performance

What has been your experience with shipping times from Performance?
I ordered a helmet on Sept 28th using standard shipping and it hasn't arrived yet. When I called today, they said it was shipped on the 29th and may be another week before it arrives. Even for regular shipping that sounds like a long time to me.

I live in Atlanta and an order from Performance usually takes about a week.

Is the order being shipped UPS or USPS?
If it's UPS get a tracking number and go to www.ups.com and track it.

I've noticed some items from Performance do take a week or more to arrive. But since I've been ordering almost all my biking accessories from them for over a year, I now get free shipping upgrades on almost all my purchases. I now get most shipments in 2 to 4 days, depending on when I order and their availability.

I'm in the DC area.

Performance shipped from North Carolina it doesn't mater who they shipped with you should have it by know I don't think it should be more then 2 to 3 days to get something from them I would call their customer service and have them put a trace on it. If you can get a tracking number with a he,met even if they send it USPS they should have a tracking number for something like that.

The only time that I have waited longer than a week is a backorder. They usually get everything to me in 2-3 days in PA.

Thanks for the replies. I haven't ordered anything from them for a while, but didn't recall it taking more than 2-4 days.
It is being shipped USPS and they don't have a tracking number except for UPS.
I called them back and complained so they agreed to ship another one by 2 day shipping and they ate the extra cost. At least I'll have it ( should have it) for the Bike Fest this weekend.
OT- I do like the new forum, Joe did a great job.

Usually takes a solid week+. I joined "Team Performane" and get auto 2nd-day upgrades. I LOVE it!

I also joined Team Performance, I like the earned points, got a few good items for free, plus the shipping.

I have had shipping issues with Performance in the past. I won't go into detail but you can read about it here (http://www.neebu.net/~khuon/cycling/performance_*****_letter.txt). I have somewhat lightened up on them and now recommend them again for some things in the hopes that they have either improved their practice or my situation was a fluke. Still, I'm reluctant to order from them without a doing a lot of first-hand oversight to make sure they get my order correct. I occasionally visit their local store here for small items I need quickly such as tubes. They tend to have pretty decent prices.

I know this is an old thread but I need to vent! Performance shipping sucks!!!! I ordered an ultegra group on 2/9/04 and here it is 2/18/04 and it is still not here yet. When I called them they said it shipped out 2/9 and said it shipped usps. They also said they do not have a tracking info on usps packages which I think is b.s. You would think for the money I am spending with them they would give me a better answer than "it usually takes around 10 days to get your order and have a great day" Anyone have any advice on who to contact to get info on my order or spped up the process. Thanks

As the shipping supervisor for a company that ships out a couple hundred small packages a day this is what I can tell you. USPS even with tracking numbers suck they are not like the others they don't scan the packages in route nor do they guarantee delivery times. I have never had success with tracking packages through the post office most times I end up filing a claim. Performance has to wait 15 days before they can file a claim. Since YOU have the shipping options you made the choice not Performance next time pick one of the other ground services they are easier to track.

Hey guys it's not UPS or USPS It's performance. What they don't tell you is they use a third party shipper (Donnelly Shipping) and your package sets on thier dock four or five days before they ship.Saves Performance shipping cost. Check your packages mine had Donnelly slips all over them.

Hey guys it's not UPS or USPS It's performance. What they don't tell you is they use a third party shipper (Donnelly Shipping) and your package sets on thier dock four or five days before they ship.Saves Performance shipping cost. Check your packages mine had Donnelly slips all over them.

Two things, if this is true Performance will stop using donnely. I am curious what was being shipped to you? It could of been a drop ship from a vendor. I have never had problems qith shipping at performance and all there labels have their name as shipper.

I ordered some stuff on Sunday and got an e-mail saying that it would ship out monday, also since im in their membership thing my shipping got upgraded to 2nd day for free. Its wendsday now and I still haven't got my package.

no worries though, I trust the guys over at Performance!

Whenever I've ordered from them, it seems to take a while longer than it seems like it should, but... eh. I got a good deal on some lights and a truing stand so I'm not upset or nothing.

I always pay the few more dollars for second day, if not it takes FOREVER!!

The best solution instead of paying a "few dollars more" for 2nd day is to join the Team performance. Costs $20, but you get free 2nd-day shipping upgrades plus a 10% "rebate" on everything purchased.

As for ordering on Sunday and it not being here yet: Monday was a holiday, duh. :) not sure why they said it would ship. They have until the end of the day tiday to get it to you and they will. Haven't failed me yet!

PS On the Team Performance thing, I paid $20 in July, have saved $40 w/ the 10% back and have received 15 packages w/ 2nd day shipping for the regular shipping price, not to mention 2 "members only" sales where I saved an additional $15. It's worth it if you order a lot. They'll also match Nashbar's prices if it's the same item... The Team P savings are on top of coupons (when they have them, which seems rare)

Performance shipped my an order via USPS. It took several weeks to arrive and and not tracking number was available. When I questioned cusomer service about this they tried to make me feel that I was the one who was in the wrong. I WILL NEVER ORDER FROM THEM AGAIN!

Performance have always shipped anything I've ordered same day or next day. Everything I've had shipped from them appears to have come directly from them - never noticed any mention of 'Donnelly'. Standard delivery has varied from 3 days to 3 weeks - the same has been true for most online retailers I've used when I've selected USPS shipping, so I now make the choice and upgrade to a better shipping option. I understand that USPS don't offer tracking on standard packages - you, the consumer, needs to pay more to get this and you are given the choices.

I did as CarlJStoneham did and bought a team performance membership, so now get 2 day shipping and a 10% credit on any orders or in-store purchases.

Performance offers many shipping options to help lower the overall cost for the price-conscious consumer. If you want it there faster, choose a UPS or FedEx option.

I had a bad experience with Performance mail-order a couple of years ago too... everything from the shipping to the order-botching.

I wrote them a complaint letter in order to vent (http://www.neebu.net/~khuon/cycling/performance_complaint_letter.txt)... In all fairness, they did try and make amends a few weeks after I sent the letter but by that time it was already "a day late and a dollar short".

As for ordering on Sunday and it not being here yet: Monday was a holiday, duh. :) not sure why they said it would ship. They have until the end of the day tiday to get it to you and they will. Haven't failed me yet!



of course! silly me :D

Maybe the guy who e-mailed me wasn't thinking straight, its all good unless I don't get my stuff :eek:

Boosted,
Unless they sent it Priority or better, they can not get a tracking number through USPS. Try going to the PO and getting a tracking number for anything shipped regular mail. You can't. You will also notice that the website and catalog say "up to 10 days" for regular shipping. This equates to about 2 weeks. Sounds to me like you ARE the one in the wrong. Read before ordering and you'll be less likely to be upset in the future.

I ordered a bell helmet on Sept. 28th they said it was shipped on the 29th on Oct 9th I still did not have my helmet, so I reordered another by 2-day shipping and recieved that one on time,it was sent by UPS. The other helmet came two days later and I had to pay for the shipping back to Performance. It was shipped third party by Donnelly shipping,and had their label all over the package. The Post Master at the Post Office said it sat in there warehouse four or five days before they recieved the package.

I ordered a bell helmet on Sept. 28th they said it was shipped on the 29th on Oct 9th I still did not have my helmet, so I reordered another by 2-day shipping and recieved that one on time,it was sent by UPS. The other helmet came two days later and I had to pay for the shipping back to Performance. It was shipped third party by Donnelly shipping,and had their label all over the package. The Post Master at the Post Office said it sat in there warehouse four or five days before they recieved the package.

Call me cynical here but I think that maybe we have a disgruntled ex employee. Some problems here are first YOU pick the service type not them. I have packages sent to me all the time from performance and NEVER have they said Donnelly shipping on it. All the packages have come in the standard delivery times. Since I am a shipping person the other thing I know is no Postal person is going to know how long packages sit at a company before shipping likewise with UPS. And last how would a postal employee in Mt Dora Fl know the shipping habits of a company in Chapel Hill NC ? To many inconstancies for me to believe anything more on this mater.

FEDEX to OK in 3 days. Just got a package today. They may not have the best web site but they do have good customer service. They've been around for a jillion years so I always check them first when I need something. Their prices can often be beat though.

I did pick the shipping and they shipped the way they wanted. I am not an ex employee... My wife is however a supervisor at USPS and has been for some thirty years and I have a question about the helmet I shipped back,why when I shipped to Performance form here it took four days for them to recieve my Package by USPS and it takes them 14 or15 days to get the same package to me if there not shipping third party.

Performance recently lowered their price on a new fork to match another on line competitor for me. I am a club member so I got it in two days. How can you go wrong with always getting the lowest price you can find with two day delivery?

I did pick the shipping and they shipped the way they wanted. I am not an ex employee... My wife is however a supervisor at USPS and has been for some thirty years and I have a question about the helmet I shipped back,why when I shipped to Performance form here it took four days for them to recieve my Package by USPS and it takes them 14 or15 days to get the same package to me if there not shipping third party.

it always baffles me when I ship something to a customer one one day and it takes 3 days and the next time I ship something it takes 15 days this happens frequently with USPS. That is why a majority of my customers opt for UPS they are trackable (USPS is not even with tracking numbers) and they actually guarantee delivery times Postal doesn't We do not use a 3rd party shipping service neither does Performance.

I became a team member last year and it is a great deal hand has easily paid for itself. Free upgrade to 2 day air and 10% off all purchases including sale items.

I have found that anything I ship myself gets to the northeast quicker using USPS over UPS. I've never shipped anything Fedex but I always pick them when I order something. But... the tracking number for USPS is on the receipt, they only update it once a day but you can track a shipment, I've even shipped overseas and used their tracking service.

If Performance doesn't use 3rd party shipping why did Donnelly shipping labels appear on the box, I'm sorry but with that I would have to say they do and the team thing is great if you have 10 or 20 orders a year but it doesn't work for 1 or 2 As for the USPS there delivery times can have a guarantee if you pay for it, just like Performance and thank MikeOK for your input on USPS shipment tracking.

Performance recently lowered their price on a new fork to match another on line competitor for me. I am a club member so I got it in two days. How can you go wrong with always getting the lowest price you can find with two day delivery?


Don't get me wrong,I'm not saying you can't get good deals or that they won't match prices,but look at the last three words of your statement two day delivery. Someone like myself thats not in the team thing and only orders 1 or 2 times a year and ships reg. waits forever. (15 days for a helment) I don't think thats right.