Manufacturer, Retailer, Survey and Consumer Feedback - Endura Outerwear - Why do you refuse to confirm where your products are made?

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Ziemas
03-19-08, 09:41 AM
I just got off the phone with Endura of Scotland (a maker of cycle clothing) and although their website states that their products are "made in Scotland.....ridden around the world" they got very defensive and flat out refused to tell me where their clothing is made.

Clearly it's not made in Scotland as the website states or they proudly would have told me. I feel ripped of for buying one of their products under false pretenses. FWIW there is no label stating country of origin in the rain pants I have.

Also rather oddly the customer service lady couldn't help me with a warranty issue (only one person can who works 9:00 to 13:00) nor could she tell me what the pants are actually made of and if they make a pant that is both wind and waterproof (much to my surprise mine are only waterproof, not windproof). What a bizarre company.

http://www.endura.co.uk/