[dr. nate]

So last week I went to visit my regular shop to see about getting my MS150 inspection and a new chain. They wanted me to leave it and said it would be like four days to change a chain. I went home with my bike and did two training rides. Then today I tried to ride and couldn't put any muscle into it without the chain jumping on me.

So I loaded it up, and went to Bike Barn. They said they could change out my chain and sprocket today and they are doing it for less then the other place. :D I think I found myself a new shop.

-Nate

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[dr. nate]

They worked quick, an hour after I dropped it off I picked it up.

-Nate

[tourist]

Is that in Webster?

[Bluechip]

It's probably the newer one in Katy. I have been a Bike Barn customer for a while (mostly the Copperfield store) and find them to be quite good in the customer service area. I bought my Trek 5900 used on ebay (they knew that) and took it to them to see about the headset problem. They dealt with Trek and it was covered 100% under warranty. I just recently rented a Powertap for a week from them and it ended up being free. The powertap website said it would have been a $50 charge but for some reason they didn't charge me. They may have been working out the system because I think I was the first one to rent it. The employees had been playing around with it for a couple of weeks themselves.

[scattered73]

They are always real friendly at the kirby location, though last time I went there it was a mad house, maybe because a sale they were having on bikes. I had no idea that they get that busy. There was like 5-6 people test riding bikes in various parts of the village at the same time and how they keep track of all that is beyond me.

[texaggs]

Just had my bike fixed at the one on westheimer while I waited. Bent hanger and had to take the cassatte off twice. Incredible customer service.

[Rex G]

OTOH, I will always remember the Bike Barn on Kirby as almost getting me off to a bad start in 1997 by trying to put me on a too-big road bike. Having not ridden since a kid, and interested in getting into road cycling for the first time at age 36, I went there, and the sales guy eyeballed me and tried to sell me a 60 cm bike with no proper fitting or test ride, just me sitting on the bike with one hand on the display rack to stay upright. Thankfully, I elected to sleep on the idea, and then tried Bikesport a short distance away, where I got a proper fitting, and bought a 57 cm bike. (My size range is 57-59-59 cm; 60 cm is just too big, period.)

I am not saying Bike Barn is a bad place; they can/will do a proper fitting. I have bought clothing and accessories there, and their mechanics seem to be really good guys, but Bike Barn is big enough for a newbie to fall through the cracks if he does not encounter the right personnel.

[dr. nate]

It's probably the newer one in Katy. I have been a Bike Barn customer for a while (mostly the Copperfield store) and find them to be quite good in the customer service area.

It was the Copperfield location.

-Nate

[wrobertdavis]

They worked quick, an hour after I dropped it off I picked it up.

-Nate

I can vouch for the work at the Westheimer store. I get quick service and very good quality. Their service has improved since I first started doing business there. I believe they are making a concerted effort to make service a high priority. Things like feedback cards sitting right on the service desk counter make a statement. I've written them by email before and always get a reply within 24 hours.

Bob

[Tyrell]

Although I live in Austin, another +1 for Bike Barn service (Westheimer). Only had a broken spoke replaced there but they had it done lickity split and they've always been helpful with advice on gear, etc every time I've dropped in.

[alohaboy]

I want to echo the sentiment here about Bike Barn. I went in today about a problem with my rear brake caliper. I'd taken it to the shop that I bought the bike from twice, which is closer to my house and gave me a fantastic deal on the bike, but were unable to fix the problem. Both times they thought it had to do with the mounting bolt. I decided this weekend to take it to BB on Westheimer and they diagnosed the problem in about 5 minutes. (It was the spring) I also had a question regarding my position on the bike, as I felt I was leaning too far forward. Geoff took the time to check this, even though I didn't have my gear, and gave me some tips on positioning.
I won't make the same mistake again. From now on, I'm always going to Bike Barn for service. You guys rock!