Let me know if you want to pursue this w/ FedEx. As I said in the PM be sure to save everything, just so we'll have a complete story.

What does it mean in American English, "bondo and sand", LP? Is that some kind of breakfast food like bangers and mash or something?

S - I just sent you an email. Yeah, I'm going over to the nearby FedEx office and ask them what to do.

What does it mean in American English, "bondo and sand", LP? Is that some kind of breakfast food like bangers and mash or something?

Funnily enough it is already pre-americanised. Bondo is a US auto-body filler right?
Fill the ding, let it cure then sand it with some sandpaper so it's as good as new was what I meant...

http://www.bongobongostjohn.com/blog2/images/bondo.jpg

Mmm bangers and mash... :)