NeverBuyBianchi
04-23-08, 05:19 PM
I recently purchased a new Bianchi 1885/Veloce. After putting about 15 miles on it i started to notice strange noises coming from the chainstay. I turned the bike over and sure enough i had recieved a frame with a poor weld that had CRACKED.
I quickly contacted my dealer who contacted bianchi warranty. Brent, the warranty rep was very helpful and obviously offered to replace the bike, he said they were out of frames (only had completes) and also out of celeste (my color preference). He offered to replace my bike with a complete red 1885 and told me the process would take about 2 weeks start to finish. (once again, red was a definite sacrifice for me, but ive always been loyal to bianchi)
March 6th i sent my bike off and began to wait, weeks later i contacted bianchi wondering what the holdup was. I was informed that brent "was no longer employed" and the new rep inquired about the status of the bike. From the sound of things the bike had arrived a while back but it seemed nobody at bianchi knew what to do with it. After the new rep looked into it he said the bike was inspected and found to be defective (duh) and they would be swapping the parts for a new frame. I was obviously a little taken back by the "swap" part of the deal and asked if they were going to be shipping me a red frame with my old celeste bars and seat (not a pretty color scheme). Juan(the rep) assured me they would "dig up" some white bars and a seat to match and the bike would ship out within a day or 2 at most.
So, a week or two goes by and STILL no bike, I call again and am told the bike has not yet shipped and it would ship that day for sure.
That was about a week and a half ago, I called again today, and to my surprise, was told the bike had just shipped out this morning!!
In summary, i purchased a brand new celeste bike, put less than 15 miles on it, found a crack, sent it off MARCH 6TH and it has just begun to ship back to me TODAY APRIL 23RD, (provided this is not just another lie) and the icing on the cake is that i have not recieved a single apology or attempt to make amends NOR did bianchi even bother to give me expedited shipping!!!
In short, bianchi has recieved its last penny from my pocket! I've been out $2000 for months now and have nothing to show for it but a phone bill.:mad:
I quickly contacted my dealer who contacted bianchi warranty. Brent, the warranty rep was very helpful and obviously offered to replace the bike, he said they were out of frames (only had completes) and also out of celeste (my color preference). He offered to replace my bike with a complete red 1885 and told me the process would take about 2 weeks start to finish. (once again, red was a definite sacrifice for me, but ive always been loyal to bianchi)
March 6th i sent my bike off and began to wait, weeks later i contacted bianchi wondering what the holdup was. I was informed that brent "was no longer employed" and the new rep inquired about the status of the bike. From the sound of things the bike had arrived a while back but it seemed nobody at bianchi knew what to do with it. After the new rep looked into it he said the bike was inspected and found to be defective (duh) and they would be swapping the parts for a new frame. I was obviously a little taken back by the "swap" part of the deal and asked if they were going to be shipping me a red frame with my old celeste bars and seat (not a pretty color scheme). Juan(the rep) assured me they would "dig up" some white bars and a seat to match and the bike would ship out within a day or 2 at most.
So, a week or two goes by and STILL no bike, I call again and am told the bike has not yet shipped and it would ship that day for sure.
That was about a week and a half ago, I called again today, and to my surprise, was told the bike had just shipped out this morning!!
In summary, i purchased a brand new celeste bike, put less than 15 miles on it, found a crack, sent it off MARCH 6TH and it has just begun to ship back to me TODAY APRIL 23RD, (provided this is not just another lie) and the icing on the cake is that i have not recieved a single apology or attempt to make amends NOR did bianchi even bother to give me expedited shipping!!!
In short, bianchi has recieved its last penny from my pocket! I've been out $2000 for months now and have nothing to show for it but a phone bill.:mad: