merlinextraligh
05-13-08, 10:09 AM
The frame for our Co-Motion Robusta went to paint friday. Any idea how long from there to paint, cure, assemble, and ship? I'm getting anxious.
Tandem Cycling - how long to paint, assemble and ship?
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KRhea
05-13-08, 10:47 AM
Why not ask Co-Motion? Just curious.
Congrats on the new ride.
KRhea
Congrats on the new ride.
KRhea
zonatandem
05-13-08, 10:56 AM
'bout a week.
alwaysbikn
05-13-08, 11:24 AM
We got ours about a week after it was out of paint.......
merlinextraligh
05-13-08, 12:44 PM
Why not ask Co-Motion? Just curious.
Congrats on the new ride.
KRhea
I think they're tired of hearing from me.
Congrats on the new ride.
KRhea
I think they're tired of hearing from me.
KRhea
05-13-08, 02:00 PM
If they're customer service is as good as they claim and you're writing them a big check I wouldn't care how tired they were of hearing from me.
Giv'em a call, inquiring minds want to know...Or better yet, have your wife make the call!
KRhea
Giv'em a call, inquiring minds want to know...Or better yet, have your wife make the call!
KRhea
zonatandem
05-13-08, 02:50 PM
You ask, they tell . . . have dealt with them since they started in business; yup, top customer service at Co-Motion!
TandemGeek
05-13-08, 03:58 PM
The frame for our Co-Motion Robusta went to paint friday. Any idea how long from there to paint, cure, assemble, and ship? I'm getting anxious.
Actually, with Co-Motion it's paint, cure, ship and then your dealer does the final assembly. Well, there are a number of quality control checks and packing that between cure and ship, but you get the idea.
Seriously, unless something has changed, Co-Motion ships the frame unassembled in one box and all of the other components go into a second over-sized wheel box. This is one of the reasons that you want to make sure you have a really good dealer with some better than average mechanics, as they are the ones that do the assembly work.
As for calling Co-Motion too often, that's a personal matter. I try not to be a bother to the folks I do business with and will queue up a couple questions when time is not of the essence and then send off an Email with the expectation that they'll get back to me in a couple of days. If I get an answer sooner, that's gravy. However, if there's something that I need or want to know NOW, I pick up the phone and call. Also, I try to make a point of always talking to the same person and build on that relationship. Yeah, the customer's always right and we are writing the checks; however, I'd rather be the guy they don't mind shooting the breeze with instead of the one no one wants to talk to.
Actually, with Co-Motion it's paint, cure, ship and then your dealer does the final assembly. Well, there are a number of quality control checks and packing that between cure and ship, but you get the idea.
Seriously, unless something has changed, Co-Motion ships the frame unassembled in one box and all of the other components go into a second over-sized wheel box. This is one of the reasons that you want to make sure you have a really good dealer with some better than average mechanics, as they are the ones that do the assembly work.
As for calling Co-Motion too often, that's a personal matter. I try not to be a bother to the folks I do business with and will queue up a couple questions when time is not of the essence and then send off an Email with the expectation that they'll get back to me in a couple of days. If I get an answer sooner, that's gravy. However, if there's something that I need or want to know NOW, I pick up the phone and call. Also, I try to make a point of always talking to the same person and build on that relationship. Yeah, the customer's always right and we are writing the checks; however, I'd rather be the guy they don't mind shooting the breeze with instead of the one no one wants to talk to.
brewer45
05-13-08, 05:51 PM
Took us about 3 weeks from the time that we were told the frame went to paint until it was ready for us. I called Eugene a couple of times because the ship date kept getting pushed/missed.
+1 on needing a good LBS with great tandem mechanics. It's not like putting a jigsaw puzzle together--requires a lot of careful attention, fitting, adjustment.
Love the bike.
Cheers!
+1 on needing a good LBS with great tandem mechanics. It's not like putting a jigsaw puzzle together--requires a lot of careful attention, fitting, adjustment.
Love the bike.
Cheers!
sch
05-15-08, 12:23 AM
Can't recall exactly but with our Co-Mo it was a bit under 3weeks from cutting metal to
assembly at the shop. The paint is a bit on the soft side, ie dropped allen wrenches in
the 3-5mm range can ding it. As I noted previously, the tubing is thin. Don't hang a
backpack water bag off the steering bar with the bike leaned up against a post.
assembly at the shop. The paint is a bit on the soft side, ie dropped allen wrenches in
the 3-5mm range can ding it. As I noted previously, the tubing is thin. Don't hang a
backpack water bag off the steering bar with the bike leaned up against a post.
merlinextraligh
05-19-08, 10:29 AM
Bike just got to the LBS. I'm heading over at lunchtime to take a look at it.
brewer45
05-19-08, 10:52 AM
10 days.
Congrats on your new ride!
Congrats on your new ride!