Electronics, Lighting, & Gadgets - Dinotte Customer Service

Last week, totally my fault, my bagman support for my carradice bag came loose on a ride.

The dinotte tail light rubbed against the rear wheel and the flange and seal were worn down to the point where the water seal was no longer functional.

I emailed Dinotte asking for the cost of a replacement seal and flange. Today I received two of them free of charge.

Great customer service!

Thought I'd mention it.

+ 1 here even when bought through a third party they always try to help first rate.

My 200L lost its programming and wouldn't reset, so I sent it in and it was fixed under warranty. It was a real quick turnaround from the time I sent it off. I'm very pleased with their customer service (and I love the light).

Dinotte's service has so far been second to none: from near-instant email replies, to detailed advice, to free shipping on replacement units, they rock.

My 200L lost its programming and wouldn't reset, so I sent it in and it was fixed under warranty. It was a real quick turnaround from the time I sent it off. I'm very pleased with their customer service (and I love the light).

HTF did it lose it's programming is what I want to know. :twitchy:

Well, there's the customer service and then there's the guy who stopped next to me at a light in his old guzzler at dusk yesterday and engaged me in a 3 minute conversation about how great the rear light is. He asked if it was expensive. I said it was. He said, "It's worth it. I could see you way back. Safety doesn't have a cost."
Couldn't have said it better.
Nice older guy. The light changed and He went a-belching off at $4 a gallon.

Speaking of your Bagman rack, mine did the same thing. Apparently they are notorious for that because Peter White's web site even mentions it. I fixed the problem by putting Loctite on the threads of the allen bolts when I reinstalled it, and it has never come loose again.

I had one Dinotte LiOn battery that would only last about 2 hours before the low battery indicator would start flashing red. The fellow at Dinotte said that they were having problems with some batteries that had a slightly lower voltage output and that they would replace it. Within 2 days I had a new battery with a postage-paid return envelope for the old one. Now THIS is service.

Speaking of your Bagman rack, mine did the same thing. Apparently they are notorious for that because Peter White's web site even mentions it. I fixed the problem by putting Loctite on the threads of the allen bolts when I reinstalled it, and it has never come loose again.

That is exactly what I did after the mishap. I used blue loctite.

Yeah, Dinotte's service seems to be awesome. I had a few questions about my 600L and they where all answered promptly.

Great product too!