Last month, I ordered a bike from Revolution Cycles in Eugene, Oregon. I was told the bike would arrive in 3-4 days. 3 and half weeks later, I had to dispute the payment on my credit card, because the bike had not arrived and they would not return my phone calls. I have my money back now, but I missed out on a month of riding and other bike purchase opportunities.

Once before I took my bike in to have the bearings in my headset replaced. They told me it would be ready in less than a day, it took them a week and a half to get my bike back to me. The owner told me it was because they had just lost their staff, so I gave them the benefit of a doubt. I will not make this mistake again.

If you want something in the shop, go for it. If you want service or a special order, go somewhere else! They do not worry about time quoted to you!

Revolution built up my LHT for me, and I've had it serviced there several times with no complaints. Obviously, YMMV.

I've always had great service and support from Hutch's Bike Shop, downtown, and Paul's on 6th Avenue.

They have owed me money for services not rendered for several months now. I just haven't been able to get back to Eugene to get it back in person, as the bookkeeper, who has evidently left, and the owner, who doesn't take my calls, haven't been able to get a check in the mail for me. I ordered a Surly Pugsley from them, as they were listed on the Surly site as Surly specialists. I have my Pugsley, and I love it, but it was not delivered on time, or with components ordered.

This is a bad first post for me to make, but my relationship with Revolution has been a one year long disappointment.

I now have a Surly Big Dummy being built by Clever Cycles in Portland, and they have been very communicative and helpful so far. It's been a much better experience, and I don't even have my new bike yet!

-Rog.

When I was first biking, I had my girlfriend take my bike there for a tuneup, while I was out of town. They called me and told me that I needed a new fork and headset - probably true. They also said that the cheapest fork that would be OK would be at least $350; I wound up talking them into selling me a fork that only ran $250 (I had a trip planned for as soon as I got back), but what I quickly found out was that the rest of the bike was only worth maybe $75-$120 tops. They insisted that the $250 was the only safe choice even for a beginner. Everyone I've talked to that been to RC says the shop just tried to take them to the cleaners.

Another good reason to learn how to service your own bikes. I would recommend

Big Blue Book of Bicycle Repair

http://www.amazon.com/Big-Blue-Book-Bicycle-Repair/dp/0976553007

and you missed out on earning interest on your money for that month

The bike that I ordered in the last days of April (that was supposed to be there in 3 days) just showed up for sale one Ebay by Revolution Cycles...only 3 months later. I'm guessing they would've just kept telling me 3 more days this whole time if I hadn't disputed my payment. Since it was a NOS 2003 I ordered, I know its the same bike they ordered for me, and now that its here, it's not even the size they told me it would be. SOOO HAPPY I GOT OUT OF THIS DEAL BEFORE THEY WASTED ANY OF MY TIME!

I sent another email about three weeks ago, asking for a refund check to be sent within the week. Surprise, no check in my mailbox yet, no reply to my email, nothing.

Used to go to Revolution, bad experiences...have been going to LifeCycle (18th and Pearl) these days and am quite impressed

I sent another email about three weeks ago, asking for a refund check to be sent within the week. Surprise, no check in my mailbox yet, no reply to my email, nothing.

contacted the BBB (http://bbb.org) yet?