Catastrophe!

[Iamkar33m]

My rear derailleur cage snapped off, not before bending the rear derailleur out of shape. It also chipped the paint of the inside of my "rear fork". :(

I'm not sure how it happened, whether the derailleur got tangled in the spokes or if something else happen. Anyone want to venture to guess what occured?

http://www.bikeforums.net/attachment.php?attachmentid=75620&stc=1&d=1215486844

I'm so sad... :(:(:(:(:(:(

[Tom Stormcrowe]

Had you tried to change the set screws on the limiters for the dérailleur? It sure looks like a spoke tangle to me. Especially given the fact that you are in the lowest gear on the cassette.

It may well be an issue to be replaced by your LBS if they did that, as well. (Free replacement!). How old is the bike?

By the way, the "rear fork" is called a stayset. the bottom arms are chainstays and the upper arms are seat stays.

[Wogsterca]

My rear derailleur cage snapped off, not before bending the rear derailleur out of shape. It also chipped the paint of the inside of my "rear fork". :(

I'm not sure how it happened, whether the derailleur got tangled in the spokes or if something else happen. Anyone want to venture to guess what occured?

http://www.bikeforums.net/attachment.php?attachmentid=75620&stc=1&d=1215486844

I'm so sad... :(:(:(:(:(:(

Not sure about what happened, it looks like possibly the chain jammed, and the RD couldn't handle the stress, and snapped. You need to carefully inspect the rear spokes, if any look like they may have been damaged, you need to replace at least those spokes in the rear wheel. Looks like it may have bent the heck out of the RD mount as well, if that mount is AL it needs to be replaced, steel ones can be bent back by a shop. I would recommend you replace that chain, a damaged chain is more likely to give shifting problems, and could break on you as well.

[Iamkar33m]

Had you tried to change the set screws on the limiters for the dérailleur? It sure looks like a spoke tangle to me. Especially given the fact that you are in the lowest gear on the cassette.

It may well be an issue to be replaced by your LBS if they did that, as well. (Free replacement!). How old is the bike?

By the way, the "rear fork" is called a stayset. the bottom arms are chainstays and the upper arms are seat stays.

I don't have the balls to mess with the derailleur set screws, the bike is a week and a half old. It's a 2006 Trek 5.2 Madone. I am concerned because it looks like the rear derailleur bent the metal part of the frame that it mounts to. If the damage is irrepairable i'll be heartbroken as that's $1900 down the hole. :(

Thanks for the info on the rear frame anatomy, Im learning a bit at a time.

[Iamkar33m]

Not sure about what happened, it looks like possibly the chain jammed, and the RD couldn't handle the stress, and snapped. You need to carefully inspect the rear spokes, if any look like they may have been damaged, you need to replace at least those spokes in the rear wheel. Looks like it may have bent the heck out of the RD mount as well, if that mount is AL it needs to be replaced, steel ones can be bent back by a shop. I would recommend you replace that chain, a damaged chain is more likely to give shifting problems, and could break on you as well.

I believe the RD mount is aluminum, but it looks to be part of the frame, I hope it's replaceable, because it's bent WAY out of shape. :(

[Tabor]

I don't have the balls to mess with the derailleur set screws, the bike is a week and a half old. It's a 2006 Trek 5.2 Madone. I am concerned because it looks like the rear derailleur bent the metal part of the frame that it mounts to. If the damage is irrepairable i'll be heartbroken as that's $1900 down the hole. :(

Are you the original owner? Take it back to where you got it from and get some warrenty service.

[theetruscan]

I don't have the balls to mess with the derailleur set screws, the bike is a week and a half old. It's a 2006 Trek 5.2 Madone. I am concerned because it looks like the rear derailleur bent the metal part of the frame that it mounts to. If the damage is irrepairable i'll be heartbroken as that's $1900 down the hole. :(

Thanks for the info on the rear frame anatomy, Im learning a bit at a time.

A catastrophic failure like that on a week and a half old bike is practically the definition of something that should be warrantied as far as I can tell. Take that **** back to your LBS and if they are unhelpful, contact Trek directly.

[Iamkar33m]

I took the rear derailleur off the bike to further inspect the damage. The derailleur cage getting caught in the rim spokes IS in fact the cause (see last picture). It looks like the aluminum derailleur hanger is bent WAY out of shape... I hope it can be replaced. Anyone familiar with the Madone and replacing the aluminum piece that holds the chainstay and the stayset? My other concern is that the damage to the CF stayset bar could compromise the integrity of the carbon fiber. What does everyone think?

See the pictures below:

[Mr. Beanz]

A SoCal forum memeber (mad_one) rides with me and Gina often. He has an 08 Madone. Not very old but his chain was locking up while we were riding. Strange that it happened after he took it in for the free tuneup.

Anyway, his chain would jump like crazy and his derailleur would jam up against the chainstay. Was to the point that he couldn't stop pedaling or the chain would jump off and the rear derailleur would lock up.Turns out there was something wrong with the internal works of the hub. Trek ended up replacing the entire rear wheel cause they couldn't fix the problem.

IF it's a new bike, take it back, QUICK!...Tell them you're an active member on bike forums and you've heard of others having similar problems, maybe it's a prawl/internal hub problem.

[Iamkar33m]

A SoCal forum memeber (mad_one) rides with me and Gina often. He has an 08 Madone. Not very old but his chain was locking up while we were riding. Strange that it happened after he took it in for the free tuneup.

Anyway, his chain would jump like crazy and his derailleur would jam up against the chainstay. Was to the point that he couldn't stop pedaling or the chain would jump off and the rear derailleur would lock up.Turns out there was something wrong with the internal works of the hub. Trek ended up replacing the entire rear wheel cause they couldn't fix the problem.

IF it's a new bike, take it back, QUICK!...Tell them you're an active member on bike forums and you've heard of others having similar problems, maybe it's a prawl/internal hub problem.

This bike is less than two weeks old, it has had a problem where the chain was stuck before (wouldnt let me pedal)... however I got off and inspected it, nothing looked abnormal. This time around it got stuck while I was standing on the pedal during a strong downpedal with my dominant leg (I was going uphill in the center gear on the crank and the middle gear on the cassette). I heard the unmistakable groan of metal followed by several clunks (happened so fast), I stopped immediately to find the derailleur cage halfway down the chain headed toward my crank and whats left of the derailleur looked exactly like the first picture I posted. I called the Trek Dealer and they said Trek is not likely to cover the damage as it's Shimano's derailleur that broke. So now I gotta see if Shimano will cover the damage. :(

[Mr. Beanz]

Buddy's Madone was $3500! For that much dough and one week, I'd demand a whole new bike!....... Once the carbon is scored, the integrity is questionable.:(

[Tabor]

I called the Trek Dealer and they said Trek is not likely to cover the damage as it's Shimano's derailleur that broke.

Call Trek.

Buddy's Madone was $3500! For that much dough and one week, I'd demand a whole new bike!....... Once the carbon is scored, the integrity is questionable.:(

Good point.

[Mr. Beanz]

This bike is less than two weeks old, it has had a problem where the chain was stuck before (wouldnt let me pedal)... however I got off and inspected it, nothing looked abnormal. This time around it got stuck while I was standing on the pedal during a strong downpedal with my dominant leg (I was going uphill in the center gear on the crank and the middle gear on the cassette). I heard the unmistakable groan of metal followed by several clunks (happened so fast), I stopped immediately to find the derailleur cage halfway down the chain headed toward my crank and whats left of the derailleur looked exactly like the first picture I posted. I called the Trek Dealer and they said Trek is not likely to cover the damage as it's Shimano's derailleur that broke. So now I gotta see if Shimano will cover the damage. :(


No way! Exactly the same as Mad_ones's Madone. We stopped on the roadside, I tried to adjust the derailleur thinnkig it was not properly set by the shop guys. Nothing seemed wrong, everything looked fine but the problem continued. Turns out it was he internal hub works of the BONTRAGER WHEEL which is TREK's product!

The dealer wil tell you whatever they want but it is TREK that has the final word. Send a PM to BIKEDORK from the SOCal FOrums. He works for Jax which is a TREK dealer. He usually geththe inside info from the TREK REPS. In my situation, snapped frame, I also emailed TREK for info and to explain the problem.

BIKEDORK is a TREK believer and is a very willing and helpful guy!:thumb:

[Iamkar33m]

Buddy's Madone was $3500! For that much dough and one week, I'd demand a whole new bike!....... Once the carbon is scored, the integrity is questionable.:(

My Madone was a 2006 closeout model, but it was purchased "brand new" from a bike dealer so I'm sure it's gotta be covered by the warranty. Is it unreasonable to request a whole new bike because the carbon tubes were scraped (rather deeply)?

Call Trek.

Good point.

That was the second call I made, however their office was closed when I called so I will be calling bright and early tomorrow morning.

[theetruscan]

My Madone was a 2006 closeout model, but it was purchased "brand new" from a bike dealer so I'm sure it's gotta be covered by the warranty. Is it unreasonable to request a whole new bike because the carbon tubes were scraped (rather deeply)?



Maybe. A new rear wheel, derailer, cassette, frame and chain are all you really have a claim to. The front wheel, fork, "cockpit," saddle, seatpost, crankset and front derailler should be fine.

Those scrapes (especially if deep) compromise the structural integrity of the frame. That is something you are justified in getting replaced in my opinion.

[Iamkar33m]

No way! Exactly the same as Mad_ones's Madone. We stopped on the roadside, I tried to adjust the derailleur thinnkig it was not properly set by the shop guys. Nothing seemed wrong, everything looked fine but the problem continued. Turns out it was he internal hub works of the BONTRAGER WHEEL which is TREK's product!

The dealer wil tell you whatever they want but it is TREK that has the final word. Send a PM to BIKEDORK from the SOCal FOrums. He works for Jax which is a TREK dealer. He usually geththe inside info from the TREK REPS. In my situation, snapped frame, I also emailed TREK for info and to explain the problem.

BIKEDORK is a TREK believer and is a very willing and helpful guy!:thumb:

Wow, seems like a common problem then. the dealer that told me Trek probably wouldn't cover it was Jax in Yorba Linda... however the dude on the phone said to bring it in and "I'll see what I can do".

I'll try to get a hold of bikedork, do you know which Jax he works at?

[avmanansala]

Go to your LBS...time to start the warranty repair. Start a log book on what happened, when it happened and what you did. Take notes of all your conversations with anyone associated with the repair. Your LBS should do right by you. Seems like you purchased a defective product and it should be replaced. While I hope it doesn't go there, going to a lawyer may be what you need to do if no one takes responsibility and your notes will help you.

[Iamkar33m]

Maybe. A new rear wheel, derailer, cassette, frame and chain are all you really have a claim to. The front wheel, fork, "cockpit," saddle, seatpost, crankset and front derailler should be fine.

Those scrapes (especially if deep) compromise the structural integrity of the frame. That is something you are justified in getting replaced in my opinion.

If that's what they replace, then i'll be a happy camper... :thumb: I really don't need a WHOLE new bike, although the thought of getting one is nice. :p

[Iamkar33m]

Go to your LBS...time to start the warranty repair. Start a log book on what happened, when it happened and what you did. Take notes of all your conversations with anyone associated with the repair. Your LBS should do right by you. Seems like you purchased a defective product and it should be replaced. While I hope it doesn't go there, going to a lawyer may be what you need to do if no one takes responsibility and your notes will help you.

Good idea, I will start logging exactly what happened and who I talked to. :thumb:

[Mr. Beanz]

Send a PM to BikeDork02 explaining the situation. He's always willing to help forum members. Very business minded guy, well educated and knows his Trek stuff. He if anyone can help you, When I had a claim, he helped me out. Took some info and looked into the situationhimself. PM the guy, he's good! Plus he's right arond the corner from you! I've ran into him on the bike trail (SART)

As long as the bikes are original owner, they have the same warranty as new model. Like the other guy, I'd say wheel and hopefully frame.

He works at the Huntington Beach store but they all deal with the same reps, I believe. He's got ties!

[Iamkar33m]

Send a PM to BikeDork02 explaining the situation. He's always willing to help forum members. Very business minded guy, well educated and knows his Trek stuff. He if anyone can help you, When I had a claim, he helped me out. Took some info and looked into the situationhimself. PM the guy, he's good! Plus he's right arond the corner from you! I've ran into him on the bike trail (SART)

As long as the bikes are original owner, they have the same warranty as new model. Like the other guy, I'd say wheel and hopefully frame.

Thanks for pointing me in the right direction. So BikeDork02 works in Jax on Yorba Linda Blvd? His name wouldn't happen to be Nick or Nathan, would it? Those two dudes at that particular Jax are SOOO knowledgeable and helpful. The other guys seem a bit too much like typical salesmen.

[SJgunguy24]

I would launch that thing right through the front window of where ever I got it!!!!!!!!!!

[Mr. Beanz]

Thanks for pointing me in the right direction. So BikeDork02 works in Jax on Yorba Linda Blvd? His name wouldn't happen to be Nick or Nathan, would it? Those two dudes at that particular Jax are SOOO knowledgeable and helpful. The other guys seem a bit too much like typical salesmen.

No, Huntington Beach on Main St and PCH. I don't know his name just by BikeDork02, met him once not sure if we exchanged names, although I do go by Beanz:D. He's cool and will look into it quickly. He did in my case.

[EatMyA**]

...the set screws on the limiters for the dérailleur? It sure looks like a spoke tangle to me. Especially given the fact that you are in the lowest gear on the cassette.


That is what it looks like to me from those pictures. I have had it happen to myself before, but my bike was a cheap letour. What I did is drive downhill at 25mph on the smallest chainring and largest cog. The vibrations drove the derailleur into the spokes.

BTW your derailleur looks like it broke in a really good way, mine bent the opposite direction and broke 4 spokes.

Just don't get upset over this its not worth it. Try to shake it off. Chances are the whole thing will be resolved in a positive manner.

[Mr. Beanz]

We did buy my wife CF Pliot from Jax in Fullerton. I liked their policy. Ride it 30 days (? or so) if you don't like it, bring it back. I would have brought it back in your case!

[Mr. Beanz]

Just don't get upset over this its not worth it. Try to shake it off. Chances are the whole thing will be resolved in a positive manner.


Zactly, a salesman can say anything he wants. BikeDork can get the truth for you. Plus TREK has excellent warranty service. Why anyone would drop 8 grand on a bike that charges 2 grand for a warranty issue is beyond me when there is TREK!

[Iamkar33m]

That is what it looks like to me from those pictures. I have had it happen to myself before, but my bike was a cheap letour. What I did is drive downhill at 25mph on the smallest chainring and largest cog. The vibrations drove the derailleur into the spokes.

BTW your derailleur looks like it broke in a really good way, mine bent the opposite direction and broke 4 spokes.

Just don't get upset over this its not worth it. Try to shake it off. Chances are the whole thing will be resolved in a positive manner.

I'm trying not to get upset about it, but this puts a hiatus on my riding for at least a few weeks until I get this issue resolved. I am NOT riding that same frame as I cannot risk an accident due to a weakened CF stayset. So hopefully the very least they replace the frame, rear wheel, and rear derailleur.

We did buy my wife CF Pliot from Jax in Fullerton. I liked their policy. Ride it 30 days (? or so) if you don't like it, bring it back. I would have brought it back in your case!

Zactly, a salesman can say anything he wants. BikeDork can get the truth for you. Plus TREK has excellent warranty service. Why anyone would drop 8 grand on a bike that charges 2 grand for a warranty issue is beyond me when there is TREK!

Unfortunately I did not buy the bike from Jax, I just use them for accessories/parts and labor. I DO have the receipt from the original dealer so perhaps Jax can still perform warranty work.

[cohophysh]

Hey, that is bad news, but as far as I have been told, Trek warranties their framed for life, so if this is indeed an issue with the trek components, then you should be covered.

[theetruscan]

Unfortunately I did not buy the bike from Jax, I just use them for accessories/parts and labor. I DO have the receipt from the original dealer so perhaps Jax can still perform warranty work.

Expect to often pay labor costs for warranty work from an authorized dealer who did not sell you the bike. Try to get work done by the original dealer.

[Mr. Beanz]

Unfortunately I did not buy the bike from Jax, I just use them for accessories/parts and labor. I DO have the receipt from the original dealer so perhaps Jax can still perform warranty work.


As long as the shop is an authorized Trek dealer they can handle the warranty. I'm sure it would be worth it to drive a bit to HB for some BikeDork backup!:D

He loooked into mine by sending him a copy of my reciept and some name info.

[Mr. Beanz]

Expect to often pay labor costs for warranty work from an authorized dealer who did not sell you the bike. Try to get work done by the original dealer.


I paid labor at the original shop. Paid their price for swapping the parts to the new frame, $50.

But like Kar mentioned, his shop said he may not have a claim. :eek:

[theetruscan]

I paid labor at the original shop. Paid their price for swapping the parts to the new frame, $50.

But like Kar mentioned, his shop said he may not have a claim. :eek:

Hmmm, that sucks. I had two defective frames out of my first two bikes after I started riding again. First was repaired at the original seller for free, second was repaired at a new dealer (I had moved towns) for full labor cost. I assumed that the free warranty repair was the norm if you bought it there. Whoops.

[Iamkar33m]

Well I will attempt to get Jax to cover the bike with Trek's warranty. However, if that fails then I may have to purchase a new frame, wheelset, rear derailleur, and some other misc. parts.

Wish me luck.

[Mr. Beanz]

Well I will attempt to get Jax to cover the bike with Trek's warranty. However, if that fails then I may have to purchase a new frame, wheelset, rear derailleur, and some other misc. parts.

Wish me luck.

Well if all else fails, TREK has a crash replacement policy, I believe. Replacement frame for a good price. OF course a Madone is ot of my range so a fraction for me would be 1/32!:D

But BD can fill you in with the facts!

[Iamkar33m]

Do you know if BikeDork works weekdays?

[Mr. Beanz]

Pretty sure he does but also attends school. So not sure, but he usually responds quickly. Good luck!:thumb:

[Iamkar33m]

Danke schön :)

[st0ut]

this is the same fault that my 5200 had only in my case the rear derailuer ripped through the bolt hole I took it to to bike shops and both siad i needed a new frame. They siad the new treks the derailure hanger is replaceable as this is a know fault however mine was so early in deveoplment it was a non replaceabe unit.

My 5200 was 10 years old . Got my fuji touring bike.

One day back to carbon but not now.

[Wogsterca]

This bike is less than two weeks old, it has had a problem where the chain was stuck before (wouldnt let me pedal)... however I got off and inspected it, nothing looked abnormal. This time around it got stuck while I was standing on the pedal during a strong downpedal with my dominant leg (I was going uphill in the center gear on the crank and the middle gear on the cassette). I heard the unmistakable groan of metal followed by several clunks (happened so fast), I stopped immediately to find the derailleur cage halfway down the chain headed toward my crank and whats left of the derailleur looked exactly like the first picture I posted. I called the Trek Dealer and they said Trek is not likely to cover the damage as it's Shimano's derailleur that broke. So now I gotta see if Shimano will cover the damage. :(

Even if it was Shimano's part that failed, the way it works is this, Trek replaces the part, they send the broken one to Shimano, Shimano replaces it, under warranty. However considering that Trek buys a lot of Shimano parts, and probably gets a very steep discount, they probably don't even bother claiming against Shimano on this stuff. The critical thing though, and the biggest problem with CF is, if the frame is damaged, then it may need to be replaced. Realistically though, you just handed the dealer 2 large, if they leave you to deal with the company on such problems, then I suggest you find another bike shop to deal with.....

[bdinger]

Dude yeah, this is classic warranty/shop fault issue. Aside from doing something really dumb or crashing, there's no way that I can see that you could have caused this. Stick to your guns, go after Trek to get it replaced.

[Iamkar33m]

this is the same fault that my 5200 had only in my case the rear derailuer ripped through the bolt hole I took it to to bike shops and both siad i needed a new frame. They siad the new treks the derailure hanger is replaceable as this is a know fault however mine was so early in deveoplment it was a non replaceabe unit.

My 5200 was 10 years old . Got my fuji touring bike.

One day back to carbon but not now.

Wow, it sounds like a REALLY common problem now. Hopefully when I take my bike in this morning they'll see I mean business and take care of me.

Even if it was Shimano's part that failed, the way it works is this, Trek replaces the part, they send the broken one to Shimano, Shimano replaces it, under warranty. However considering that Trek buys a lot of Shimano parts, and probably gets a very steep discount, they probably don't even bother claiming against Shimano on this stuff. The critical thing though, and the biggest problem with CF is, if the frame is damaged, then it may need to be replaced. Realistically though, you just handed the dealer 2 large, if they leave you to deal with the company on such problems, then I suggest you find another bike shop to deal with.....

That's what I would venture to guess too... that's like your transmission fails on your car, but the dealer says they wont cover it because it wasnt made by them (the transmission). I would assume that since Trek put the bike together they'd handle the warranty wheel to wheel, like a car dealer covers their cars bumper to bumper.

Dude yeah, this is classic warranty/shop fault issue. Aside from doing something really dumb or crashing, there's no way that I can see that you could have caused this. Stick to your guns, go after Trek to get it replaced.

If my shop fails to resolve the issue in a manner acceptable to me, then I will take my beef up directly with Trek. However I have faith in my bike shop, and I know they'll see the problem through to the end. :thumb:

[sstorkel]

It's strange to me that everyone is telling the OP to go to a different shop or talk directly to Trek about this issue. If I'd just dropped $2K on a new bike and this happened, I'd be back at the shop that sold me the bike! They're the only ones that have a real incentive to help you out. Anyway, I'd get the shop to replace the frame and derailleur and fix/replace the wheel. If it's going to take them more than a day or two to do it, tell them you want a bike of similar quality to ride in the meantime...

[Tabor]

It's strange to me that everyone is telling the OP to go to a different shop or talk directly to Trek about this issue. If I'd just dropped $2K on a new bike and this happened, I'd be back at the shop that sold me the bike!

Agreed, but the OP already talked to the shop he purchased it from. But I concur, he should physically take it in.

[bab2000]

Anyway, his chain would jump like crazy and his derailleur would jam up against the chainstay. Was to the point that he couldn't stop pedaling or the chain would jump off and the rear derailleur would lock up.Turns out there was something wrong with the internal works of the hub. Trek ended up replacing the entire rear wheel cause they couldn't fix the problem.

My wife experienced the same identical problem on her simple specialized Crossroads Sport. Hanger broke, derailleur into spokes. The problem as explained by LBS bike wrench, internal hub problem on rear wheel prevented freewheel action of hub, the entire rear drive train locks up and spins the derailleur around breaking drop out it it does its job correctly. A rare problem, but hub related, not frame, not derailleur, not the rider.

New rear wheel assembly, derailleur, and chain, 30 minutes later she was good to go. All under warranty, LBS gave us no issues. Other than hassle taking bike to LBS total visit was under 45 minutes, making my wife very pleased to have her bike back working.

It broke while I was out of town and she had no idea what occurred, and had to walk bike home, about a mile from her description. She had to do without her bike for three days till I returned, as she thought she broke it.

[Iamkar33m]

I'm so pissed off right now, I could just punch someone. I drove all the way down to Huntington Beach to Jax, I asked EVERYONE in the store if they know of bikeforums... no one has. I guess BikeDork wasn't there today, so I asked them to look at the bike, they say it's not under warranty.

I head back up to Yorba Linda to the store I bought the bike from, they said Trek will not cover it under warranty because it "looks" like a derailleur into the spokes issue. They picked up the rear wheel and spun it, it spun freely so they said it's not a rear hub lockup. It's going to be $470 + tax to repair everything...

Stripping and reassembly $70 (prepping for delivery to trek)
shipping to trek and back $60
Trek charge for replacing dropout $60
replace rear derailleur $120
replace chain $40
misc parts (cables, housing, etc) $50
labor (install derailleur and adjust) $40
retrue/tension the rear wheel $30

Total cost: $470 + tax on parts

So all in all it's going to cost me $500 or so, and they're not even going to bother with the frame as they claim it damaged the "cosmetic carbon wrap" and that the core structural carbon is still intact.

I'm so depressed. :(

[bdinger]

That's ridiculous. Get Trek involved, the shop is jerking you around. There is NO WAY that is your fault. Seriously. Buncha jerks! Seriously, call Trek, not kidding here. Tell them their dealer is jerking you around.

[BCIpam]

Buddy's Madone was $3500! For that much dough and one week, I'd demand a whole new bike!....... Once the carbon is scored, the integrity is questionable.:(

And Beanz... one good reason why I don't recommend CF!

Actually I would bet what happened is the bike shop sent the bike out not put together well. Doesn't matter how the break occurred, what matters is you take the bike back and ask that it be inspected, repaired and/or replaced. This is what having a new bike is all about - dealing with these little "issues"...:rolleyes:.

I would deal only with the shop you bought the bike from. I would tell them to get the Trek rep on the phone (or better yet in the store) and you talk directly with the rep. I would explain there is no reason in the world a new bike should have this problem and you suspect the shop did not assembly the bike correctly. Instead of getting angry, direct the anger into being productive.

BTW - doesn't help you now - but one reason why I stay away from the "chain" shops like Jax and Performance - customer service in these instances suck. Just stating the obvious.

[BCIpam]

Unfortunately I did not buy the bike from Jax, I just use them for accessories/parts and labor. I DO have the receipt from the original dealer so perhaps Jax can still perform warranty work.

Sorry I didn't catch this.... you have to go back to the original shop... but alittle confused - what did Jax do? Did you purchase a frame and then had them build the bike? If so Trek would not be responsible at all. I still believe this was a wrench problem and if Jax built the bike, I would talk to the manager.

[Iamkar33m]

I just got off the phone with the Trek rep, he said he is going to do research on the issue but he agrees that this type of problem should NOT happen on a new bike. He's going to call me back later today or tomorrow morning with his findings.

Sorry I didn't catch this.... you have to go back to the original shop... but alittle confused - what did Jax do? Did you purchase a frame and then had them build the bike? If so Trek would not be responsible at all. I still believe this was a wrench problem and if Jax built the bike, I would talk to the manager.

I forgot to mention that when I went back to the original shop they tried to use every excuse against me to squirm out of the warranty work. He first said that I shifted the derailleur into the spokes somehow, but I asked him to show me on a new bike how this would happen and he failed to reproduce his explaination. The second thing he told me is that it was my fault because I transported the bike in my trunk instead of on a bike rack... however I am not stupid enough to leave the bike laying on the side with the derailleur. Then lastly he said that I must have slammed the derailleur against something to bend the dropout which caused this whole issue.

The reason I went to Jax is because they have been incredibly helpful with picking out some upgrades for the bike (they helped me find the right sized seat, they helped me pick out some minor component upgrades, they were helping me research which computer would work best for me). They also helped me adjust the bike to fit me better (seat height, angle, handlebar adjustments, etc.)

The bike was completely assembled by Anaheim Hills Bicycles and that's who sold it to me.

I hope Trek comes back to say they will replace the damaged parts.

[bab2000]

They picked up the rear wheel and spun it, it spun freely so they said it's not a rear hub lockup.

When I inspected my wife's bike the rear wheel spun free as well, thinking my wife did some, like shifting while back pedaling or the like. The wrench here said no, it is related to the hub, the little thingies that make the ticking noise when coasting. One catches and it is all over. That is why he replaced the wheel, even though it was spinning free there, it would occur again he said... if that wheel was not replaced.