Bikeforums.net is a forum about nothing but bikes. Our community can help you find information about hard-to-find and localized information like bicycle tours, specialties like where in your area to have your recumbent bike serviced, or what are the best bicycle tires and seats for the activities you use your bike for.RoMad
09-01-08, 12:57 PM
I posted a similar thread in 50+ but I think it fits better here. I had been having problems with a slight squeek/click from my FSA crank for a while. I would retorque it and it would be better for a while and then do it again. I called FSA and was totally impressed by how knowledgeable and helpful the person was who talked with me. He told me what parts I needed and how to install them. I told him I would probably ruin the keeper nut during disassembly and he said he would send me that too. I told him my crank was out of warranty and he said there would be no charge. I received the parts in just a few days with a good set of written instructions. In my opinion, thats the way to treat customers.