Manufacturer, Retailer, Survey and Consumer Feedback - Every Bicycle Tire

If anyone contacts the mods complaining about this thread, I can document every claim that I make.

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I ordered a Velocity Synergy rim from "Every Bicycle Tire", an internet retailer, on August 14, 2008. I paid in full with PayPal using money that I had in my PayPal account. I did not receive an email order confirmation from EBT, which I though was strange. On August 18, 2008 I checked the order tracking feature on the EBT web site, and could not find any history of this order. On the same day, I sent an email to EBT customer services inquiring about the status of the order.

The next day I received a reply from EBT stating that the rim I ordered was out of stock, and would not be available until mid-October at the earliest. The same day I sent a reply to EBT asking to cancel the order, and issue a refund. I never heard from them again.

On August 27, 2008, I opened a dispute with PayPal against EBT. Three days went by, and no one at EBT replied to the PayPal dispute. At that point, August 30, 2008, I escalated the dispute to a PayPal claim. As of today, Sept. 10, 2008, EBT has not responded, and I have yet to receive a refund.

It gets better. Since placing this order, I have discovered that PayPal will issue refunds for direct cash transfers only if the retailer has enough money in their PayPal account to cover the charge back. In other words, if the retailer has a zero balance in their PayPal account, I'm SOL. This retailer is listed by PayPal as "verified" which is meaningless for all practical purposes.

Irrespective of how this claim turns out, I've decided to close my PayPal account. I don't use my PayPal account very much, but in the last two years, I needed to file three PayPal claims against sellers for fraud. As far as I know, all three sellers still have valid PayPal accounts. It appears that PayPal has zero standards for sellers who use their services.

If you are thinking about doing business with Every Bicycle Tire, DON'T. If you have a PayPal account, read the legalese very carefully, you can get screwed by using PayPal, and you'll have no recourse.

Update: I received a refund from PayPal of $16.50 on my purchase of $75.20. So much for PayPal's guarantees of "buyer protection" and "verified" sellers. DO NOT USE PayPal! When making an internet purchase, use a credit card. You have recourse when using a credit card if the seller turns out to be a thieving scum-bag. PayPal should change their name to reflect what they really are. Examples: FraudPal, GrifterPal, ConPal. PayPal, the company that exists to help thieves rob you.

I received this message from PayPal today, August 11, 2008.

In other words, tough sh1t. The web site for Every Bicycle Tire is still up, they are still taking orders, and they still are listed as a "verified" PayPal retailer. PayPal's claims are bullsh1t. They take zero action against thieving retailers.

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Dear Mark xxxxxxxx,

We have concluded our investigation into your case and have decided in your favor.

We were able to recover $16.50 USD and this amount has been credited to you. Please allow five business days for this adjustment to be posted.

If you are due any additional funds, we will make our best effort to recover the balance from the seller.


If the seller's account has insufficient funds to complete the refund owed to you, please be assured that we will take appropriate action against the seller's account, which may include limitation of the seller's account privileges.

I contacted Velocity Rims about this, since Every Bicycle Tire claims to be an "authorized Velocity Dealer" they also make this claim on the homepage of their website "we love selling rims and wheels and Velocity loves that about us" See here: http://www.everybicycletire.com/default.asp

In other words, EBT claims to be an agent of Velocity Rims.

This is the reply I received from Velocity Rims:


Mark,



Let me start by saying that I am truly sorry for your experience. It sounds frustrating to say the least, and you only got a fraction of your money back. EBT is there own entity. They are an on line retailer that we sell to, and we drop ship product for them. We have no control of what they put on there website or how they handle there customers.
Please understand that we are a wholesale distributor of our own brand.
We can not account for the business practices of every bike shop or dealer that we do business with. I do appreciate the information, because we DO care about our customer, and I assure you that your email will be brought to EBT’s attention. We take pride in our quality product and exceptional customer service. I wish you would have brought this to my attention so I could take care of you before you posted negative things about Velocity on the internet. I think that was a little premature. However I understand your frustration, and I feel that you were treated poorly, and I can’t have that associated with Velocity USA.
I can’t make EBT refund the rest of your money, but I will suggest it.
What I can do is get you a set of rims. You deserve something for your troubles. Please let me know the size, color, and hole count you need.
If I don’t have them in stock I can either suggest another rim or put them on back order for you, and we will ship them directly to you as soon as they arrive.



Please feel free to call me so we can get you taken care of. I am very happy to help!



Sorry for your troubles. Have a great day.



Kind regards,



MD

Customer Service/Sales

Velocity USA

800.453.6126

md@velocityusa.comHere is the key phase from the above email that tells you that the people who run Velocity are full of sh1t: "We have no control of what they put on there website" This is what Every Bicycle tire puts on their website: "We are an authorized Velocity Dealer"

I'm not a lawyer, and I don't play one on TV, but if someone is claiming to be my agent or representative, and they are in fact not, I'd send them a "cease and desist". Judging from the above email, it would appear that Velocity will make no such demands against EBT.

BTW, I told Velocity to shove their "free rims" up their ass.

To sum up, three more for my sh1t list:

#1 -- Every Bicycle Tire -- Really, really big sh1t.

#2 -- PayPal -- Sleazy sh1t owned by fleaBay, enabler of other sleazy sh1tz

#3 -- Velocity Rims -- For hiding behind sleazy sh1t dealers.

Sure sounds like Velocity was trying to make it right, at their own expense.

Sure sounds like Velocity was trying to make it right, at their own expense.

Sorry, but I think you're being a bit naive. If they wanted to make it right, they would have refunded my money. When a company offers to compensate you out of inventory, it is usually something they pick out of their junk/reject pile. I wouldn't want to disappoint their local scrap metal dealer.

maybe i missed something...but where did that 16.50 refund from paypal come from? seems like a random figure based on what you paid.

maybe i missed something...but where did that 16.50 refund from paypal come from? seems like a random figure based on what you paid.

That's all the money that Every Bicycle Tire had in their PayPal account.

I had about $150 in my PayPal account. I paid Every Bicycle Tire by transferring money directly from my PayPal balance, this money did not come from a credit card, it was cash that I had in my PayPal account.

Every Bicycle Tire is listed by PayPal as a "verified" member. As I found out, being "verified" by PayPal is meaningless.

If you pay someone with PayPal either by transferring money from a PayPal balance, or transferring money from your checking/savings account, and that person takes your money and sends you nothing, you can only recover what that person has in their PayPal account, if anything. If their PayPal account balance is zero, you are SOL.

NEVER TRANSFER MONEY VIA PAYPAL EITHER FROM A PAYPAL BALANCE, OR YOUR BANK ACCOUNT. YOU ARE OPENING UP YOURSELF TO BE ROBBED. Pay with a credit card, or better yet, don't use PayPal at all.

Sorry, but I think you're being a bit naive. If they wanted to make it right, they would have refunded my money. When a company offers to compensate you out of inventory, it is usually something they pick out of their junk/reject pile. I wouldn't want to disappoint their local scrap metal dealer.

Wow, you are totally ungrateful lout! Velocity has absolutely no obligation, legal or moral, to offer you compensation, yet when they do you have the gall to complain about it!

Wow, you are totally ungrateful lout! Velocity has absolutely no obligation, legal or moral, to offer you compensation, yet when they do you have the gall to complain about it!

They didn't offer me compensation, they make excuses for theft committed by their dealer, and offer to send me something out of their junk pile. Since you don't live in the US, perhaps you don't understand just what is going on here.

I also received another email from the person who runs Velocity. His attitude is really quite astounding. Basically he told me: You got robbed. So what? Stop whining.

Folks, think twice before you do business with Velocity or any of their dealers.

sure sounds like velocity was trying to make it right, at their own expense.

+1

+1

You are another naive person. I'll post the email I received from the dude who claims to run Velocity later today. You'll see just what kind of company Velocity really is.

BTW, you are known by the company you keep. If you deal with thieves........

BTW, I told Velocity to shove their "free rims" up their ass.


Thanks for posting this. I now know one more person I won't ever want to deal with as a buyer or seller. YOU.

thanks for posting this. I now know one more person i won't ever want to deal with as a buyer or seller. you.

+100

Thanks for posting this. I now know one more person I won't ever want to deal with as a buyer or seller. YOU.

Thanks for that comment, Mr. Shill for Velocity. I've got over 400 completed transactions on eBay, as both buyer and seller, with a 100% positive rating. This week I received a complaint from a buyer who was unhappy with the item I sold him, I REFUNDED HIS MONEY IN FULL IMMEDIATELY, INCLUDING SHIPPING COSTS, AND TOLD HIM TO KEEP THE ITEM.

That's how honest business is transacted. On the other hand, Velocity makes excuses for blatant theft by one of their authorized dealers. Would you trust an offer of compensation from someone who starts off by defending his thieving business associates?

They didn't offer me compensation, they make excuses for theft committed by their dealer, and offer to send me something out of their junk pile. Since you don't live in the US, perhaps you don't understand just what is going on here.

I also received another email from the person who runs Velocity. His attitude is really quite astounding. Basically he told me: You got robbed. So what? Stop whining.

Folks, think twice before you do business with Velocity or any of their dealers.

Jaa, people who live outside the US are all idiots. :rolleyes:

BTW, I'm American and fully understand how customer service works in the US.

Sorry, but I think you're being a bit naive. If they wanted to make it right, they would have refunded my money. When a company offers to compensate you out of inventory, it is usually something they pick out of their junk/reject pile. I wouldn't want to disappoint their local scrap metal dealer.

It seems to me that they did more than offer to compensate you out of inventory:


What I can do is get you a set of rims. You deserve something for your troubles. Please let me know the size, color, and hole count you need.
If I don’t have them in stock I can either suggest another rim or put them on back order for you, and we will ship them directly to you as soon as they arrive.

It seems to me that they did more than offer to compensate you out of inventory:

Sorry, but in my book, if you defend a thief, you are a thief -- even worse. I don't believe their offer of compensation is sincere.

Sorry, but in my book, if you defend a thief, you are a thief -- even worse. I don't believe their offer of compensation is sincere.

Whatever. I'll bet with a bit of civility, you could have had the exact rims you wanted from Velocity, but you chose instead to be a complete jerk.

Sorry, but in my book, if you defend a thief, you are a thief -- even worse. I don't believe their offer of compensation is sincere.

Where exactly did Velocity defend a thief?

Whatever. I'll bet with a bit of civility, you could have had the exact rims you wanted from Velocity, but you chose instead to be a complete jerk.

Posting the facts for the world to see.

Actually, I am stupid. I got taken in by the Velocity hype on the internet, I'm old enough to know better when it comes to hype. I also got taken in by EBT's "Authorized Dealer" and "Verified PayPal Member" crap. Like most businesses built on hype, it's just another sleaze-bag operation run by egotistical jerks.

Where exactly did Velocity defend a thief?
In the last email I got from them, which I will post later.

I'd buy Velocity, just because of this thread.

Looks to me like they are a good company to do business with, stand behind their product, are very interested in good customer care (more than just good customer service,) and are proud of what they have to offer.

They tried to make it right, and you refused. The onus is now on you! Now, you get to deal with the original problem dealer, and paypal.

You made a mistake, now try to make IT right.

I think you have gone off on Velocity, in error.... MHO

In the last email I got from them, which I will post later.

Maybe they are just fed-up with your nasty and totally unreasonable attitude toward them. They tried to do the right thing and you just spit in their face. It's your loss; you could have had your rims, instead you choose to act like a jerk.

I'd buy Velocity, just because of this thread.

Looks to me like they are a good company to do business with, stand behind their product, are very interested in good customer care (more than just good customer service,) and are proud of what they have to offer.

They tried to make it right, and you refused. The onus is now on you! Now, you get to deal with the original problem dealer, and paypal.

You made a mistake, now try to make IT right.

I think you have gone off on Velocity, in error.... MHO

Damn straight!

I'd buy Velocity, just because of this thread.

Looks to me like they are a good company to do business with, stand behind their product, are very interested in good customer care (more than just good customer service,) and are proud of what they have to offer.

They tried to make it right, and you refused. The onus is now on you! Now, you get to deal with the original problem dealer, and paypal.

You made a mistake, now try to make IT right.

I think you have gone off on Velocity, in error.... MHO

You can do as you like, it's your money. As for Velocity, it is their problem since it's THEIR OFFICIAL DEALER. A dealer that they will not disassociate from.

Here is the most recent, and hopefully last, email I received from Velocity. Anyone need more proof that Velocity is run by jerks? My comments are in blue.

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Dear Mr. S,

Thank you for contacting us regarding your recent problems in your attempt to purchase a Velocity rim from EB Tire. It is unfortunate that you will not allow us to make things right with you. The first time we were made aware of your situation was when we received the email from you this morning and we responded immediately. MD offered to give you a pair of rims of your choice, yet you refused to take this $150 value as our sincere desire to make things right.(Yes, I'm sure you would have shipped me top shelf merchandise, and not something out of your junk/defect/returns/samples pile) If this offer does not show our commitment to customer satisfaction, I don't know what does.(How about my money back?) It seems that you were not looking for satisfaction, you just wanted to complain.(You're right, I should stop complaining and enjoy being robbed by your scum-bag dealer) I do not understand your reasoning, but I accept it. (After such a pleasant experience with one of your "authorized dealers" why should I trust you to deliver on your promises? If you were honest, you would have put the screws to your dealer or offered me my money back)

As for your choice to excerise your first amendment rights, I say amen brother. Post whatever you want, say what ever you want. I for one am extremely grateful that I live in the greatest country God gave man, I don't want anybody messing with my liberty and my pursuit of happiness. If you believe what you posted is right and just, you'll get no argument from me.(Because I can prove all my claims) I must say though, your use of the word "defrauded" seems a little strong.(Actually, I was being nice. Your dealer is a thief who outright stole my money) I read the email that EB Tire sent to you in response to your email this morning, and to me it seems they gave a very reasonable explanation. Things happen, people get sick, work places become under staffed, we make mistakes some times.(Right, so they have an excuse to rob me!) Maybe that is not true in your case,(It's not, I got robbed.) but I make mistakes on a fairly regular basis, and I deal with people who make mistakes that affect me and my business all the time. When this happens, I understand and I give them the chance to make good as I would like to have that same chance when I drop the ball.(I waited 2 weeks for a refund and then I filed a PayPal claim against them) I believe EB's response to you was heartfelt and sincere, it seems obvious to me that they meant you no harm and that they want to make up for what happened. So, we have made an offer in an effort to satisfy you, EB Tire has made an effort to satisfy you, yet you'll have none of it. Again, I just do not understand that kind of mentality, but I guess that's my problem.(What the hell are you talking about??? I inquired about my order. I was told the item was out of stock. I asked nicely for a refund, and never heard from them again!)

You mention in your email that you decided to purchase a Velocity rim because of all the positive things you read about us from other cyclist online. Apparently all of those people were wrong. Either that or they were lying.(It turns out to be mostly hype, I should have known better.)

You accuse my company of having "no standards when it comes to selecting retailers who sell your products". Sure, the first amendment gives you the right to say that, but you also have the right to be wrong.(If I was wrong, you'd have your lawyer send me a "cease and desist". I can prove everything I say.) Nothing could be further from the truth. Maybe you just like having an ax to grind, maybe you like being angry and bitter.(You're right again, it's unreasonable to be angry and bitter after being robbed.) Seeing as how you were kind enough to give me the good advice about choosing who we do business with, let me reciprocate and give you some advice: Life is short, lighten up, enjoy it while you can.( In other words, "My dealers are crooks. So what? Stop complaining about it.")

The offer for a pair of rims still stands.(Save your junk for the local scrap metal dealer.) If you want to call and talk to me personally, I am happy to do so. If you just want to be angry and spew your words on website forums that's totally your choice and your right,(It also happens to be the truth.) however, I believe our record and reputation speaks for itself.(As I found out, it's just a lot of worthless hype.)

Best regards,
John Black(I'm sure "Black" is your real surname.)
President, Velocity Worldwide
616 243 3400

Thanks for posting this email.

My respect for Velocity and the way they handled this continues to grow.

It seems to me they have gone out of their way to attempt to please a customer. The OP's logic in continuing this tirade against Velocity totally escapes me, and the email posted above confirms for me that Velocity has done a quality job attempting to please a customer.

Also, it's interesting to note in the email that EB Tire has *not* disappeared and gone silent, but that EB offered the OP an explanation as to what happened as well.

Why do you insist you would get something out of the junk/defect/returns/samples pile? No offense but it comes across as your atomic pile is unstable.:cry:

Thanks for posting this email.

My respect for Velocity and the way they handled this continues to grow.

It seems to me they have gone out of their way to attempt to please a customer. The OP's logic in continuing this tirade against Velocity totally escapes me, and the email posted above confirms for me that Velocity has done a quality job attempting to please a customer.

Also, it's interesting to note in the email that EB Tire has *not* disappeared and gone silent, but that EB offered the OP an explanation as to what happened as well.

Listen very carefully, this Black character is LYING. EBT offered me no "explanations". One more time, so even a tiny brained hominid, like yourself, can understand it. I was told by EBT that the item was out of stock. I asked them very nicely for a refund and NEVER HEARD FROM THEM AGAIN. I filed a claim against EBT with PayPal and EBT NEVER RESPONDED TO THE PAYPAL COMPLAINT. PayPal found in my favor against EBT, but EBT had cleaned out their PayPal account by then. I CAN PROVE ALL OF THIS. Got it?

BTW, just what explanation could they have for stealing my money? "We don't have what your ordered, so we'll just keep your cash. Tough ****."

Why do you insist you would get something out of the junk/defect/returns/samples pile? No offense but it comes across as your atomic pile is unstable.:cry:

1) You are known by the company that you keep. His business associates are thieving scum-bags.

2) All companies of this type have a junk pile that's been written down on their books as scrap. That's what they offer people as give aways, not their real merchandise.

3) If he was honest, he would have twisted his boy's arm, or offered me my money back first. He did neither.

Just another sleazy operator.

Listen very carefully, this Black character is LYING. EBT offered me no "explanations". One more time, so even a tiny brained hominid, like yourself, can understand it. I was told by EBT that the item was out of stock. I asked them very nicely for a refund and NEVER HEARD FROM THEM AGAIN. I filed a claim against EBT with PayPal and EBT NEVER RESPONDED TO THE PAYPAL COMPLAINT. PayPal found in my favor against EBT, but EBT had cleaned out their PayPal account by then. I CAN PROVE ALL OF THIS. Got it?

BTW, just what explanation could they have for stealing my money? "We don't have what your ordered, so we'll just keep your cash. Tough sh1t."

Why the Velocity hate?

2) All companies of this type have a junk pile that's been written down on their books as scrap. That's what they offer people as give away, not their real merchandise.


That sounds plain nutty. :twitchy:

One more time, so even a tiny brained hominid, like yourself, can understand it.

You've now called me "naive" and "a tiny brained hominid."

Nice.

I am "listening" (well, actually reading). The more you post, and the more details you provide, the more my respect for Velocity grows.

Why the Velocity hate?

Consider this. You buy a vette from a local Chevy dealer. The dealer robs you. The Chevy dealer is an independent business not owned by GM, but they have a business relationship with GM. GM has a duty to make sure that their business associates behave in an honest ethical manner. You complain to GM about the business practices of their dealer and are told by GM, "It must suck to be you." I'll bet you'd be hating on GM.

That sounds plain nutty. :twitchy: That's because you have very limited business experience.

Consider this. You buy a vette from a local Chevy dealer. The dealer robs you. The Chevy dealer is an independent business not owned by GM, but they have a business relationship with GM. GM has a duty to make sure that their business associates behave in an honest ethical manner. You complain to GM about the business practices of their dealer and are told by GM, "It must suck to be you." I'll bet you'd be hating on GM.

Two things:

1. The actual business relationship between GM and a Chevy dealer is not at all like the business relationship between Velocity and an online bicycle tire dealer. Yes, Velocity likely has a number of reasons to want its dealers to be fantastic business people, but the level of control that Velocity has over its dealers is *nothing* like the relationship between GM and a Chevy dealer.

2. Velocity did not say "it must suck to be you." They offered to send you some rims.

Time out.

Velocity is currently out of alot of stuff and they are waiting on stuff to come in from the factory. And once they get the product in the dealers get the product which explains why EBT didn't have the rims in stock. They probably just got the synergy rims in at Velocity when you emailed them.

Been waiting for a pair of aeroheads to become available for my next wheelset. Just need to be patient. I'm not going to defend EBT because to be honest I never used them, but having worked in bikeshops and having ordered stuff from velocity, supply and demand can be difficult for a smaller company, though you'd probably have the same problem with stock with other brands since it's in between model years where 09 stuff is very slowly coming in and 08 stuff is almost, if not out of stock. Mavic, Sun Ringle, and others are out of some of their offerings until they get full stock of the 2009 model line.

So to be honest, it sounds like you may be overreacting a little bit with this, if you didn't cause a ruccus with them, you probably would have gotten the rims once they came in stock.

Time in

Thanks for posting this email.

My respect for Velocity and the way they handled this continues to grow.

It seems to me they have gone out of their way to attempt to please a customer. The OP's logic in continuing this tirade against Velocity totally escapes me, and the email posted above confirms for me that Velocity has done a quality job attempting to please a customer.

Also, it's interesting to note in the email that EB Tire has *not* disappeared and gone silent, but that EB offered the OP an explanation as to what happened as well.
The OP is a nutter, plain and simple.

BTW, Velocity rocks! After seeing this I wouldn't hesitate to purchase anything from them; they seem like a stand up company.

While I think your hostility towards Velocity is horribly missplaced and this *may* just be a huge logistical error, I do hope you get what you want because in the end you did have your money unfairly taken from you - either a full refund at EBTs expense or your rim(s) or credit or some combination thereof.

Good luck.

I think your analogy of a GM dealership is flawed. This would be the case where GM said "Well, that sucks. Here, we'll give you the exact same car!". Instead, you would refuse the car and demand the money from GM. Velocity is under no obligation to give you any money; they offered you the rims you ordered; which is much much more then any company would normally offer. Also you say that rims you would get would be from the junk pile; why would they do that? Velocity has a reputation for solid rims; why endanger this? You can search around and see the thread about the guy who crashed on his velocity's and got them replaced for free. What other company has done this? EBT and velocity's only relation is that EBT stocks velocity products; don't try to get your money back from a supplier, get it form the place you bought it from (I know this did not work for you). Fact is Velocity gave you a fair deal that they didn't have too, and you wanted cash instead. And no, I do not own, nor have I ridden on any velocity products.

Time out.

Velocity is currently out of alot of stuff and they are waiting on stuff to come in from the factory. And once they get the product in the dealers get the product which explains why EBT didn't have the rims in stock. They probably just got the synergy rims in at Velocity when you emailed them.

Been waiting for a pair of aeroheads to become available for my next wheelset. Just need to be patient. I'm not going to defend EBT because to be honest I never used them, but having worked in bikeshops and having ordered stuff from velocity, supply and demand can be difficult for a smaller company, though you'd probably have the same problem with stock with other brands since it's in between model years where 09 stuff is very slowly coming in and 08 stuff is almost, if not out of stock. Mavic, Sun Ringle, and others are out of some of their offerings until they get full stock of the 2009 model line.

So to be honest, it sounds like you may be overreacting a little bit with this, if you didn't cause a ruccus with them, you probably would have gotten the rims once they came in stock.

Time in

What are you talking about? Did you even read the entire thread? Or does the ghost of Stalin rule here? "The truth is no defense."

The facts:

1) Velocity's dealer took my money and refuses to give it back. That's called robbery, theft, a con a swindle, etc.

2)Velocity's dealer refused to send any answer to PayPal after I filed a PayPal claim against them. They also emptied out their PayPal account, making it impossible for me to recover my money. If that doesn't show an intent to commit fraud, I don't know what does.

3) When I Informed Velocity about the criminal behavior of one of it's thieving dealers, Velocity told me that THE DEALER MUST HAVE A GOOD REASON TO ROB YOU, TOUGH LUCK

4) Their offer of "free rims" is BS, just another con from a sleazy businessman. He would rather give me back a "$150 value" than refund $58.70 in cash? The World Wide CEO, COO, Grand Exalted Pooh Bah of Velocity doesn't get it, here it is:

I WANT MY MONEY BACK.

I WANT MY MONEY BACK.

I WANT MY MONEY BACK.

I WANT MY MONEY BACK.

^^^^

Have you tried to contact the company that supplied the aluminum to Velocity? Perhaps they could help you.

My comments are in blue.



I think your analogy of a GM dealership is flawed. This would be the case where GM said "Well, that sucks. Here, we'll give you the exact same car!". Instead, you would refuse the car and demand the money from GM. Velocity is under no obligation to give you any money; they offered you the rims you ordered; which is much much more then any company would normally offer. Also you say that rims you would get would be from the junk pile; why would they do that? Velocity has a reputation for solid rims; why endanger this?(Why does Velocity deal with known thieves if they are so concerned about their reputation?) You can search around and see the thread about the guy who crashed on his velocity's and got them replaced for free.(Sounds like they were trying to avoid a product liability suit.) What other company has done this?(Companies trying to avoid a law suit?) EBT and velocity's only relation is that EBT stocks velocity products; don't try to get your money back from a supplier, get it form the place you bought it from (I know this did not work for you). Fact is Velocity gave you a fair deal that they didn't have too, and you wanted cash instead.(Yes, I want MY CASH.) And no, I do not own, nor have I ridden on any velocity products.(Take my advice, stick to established, reputable rim manufacturers that sell through honest dealers.)

^^^^

Have you tried to contact the company that supplied the aluminum to Velocity? Perhaps they could help you.

The Russians have had it with Americans meddling in their "near abroad". If I were you, I'd pack my bags before I got a dose of "Georgia treatment".

Sad!

Sad!

Yes, it is sad. It's sad that Velocity defends its crooked dealers.

The Russians have had it with Americans meddling in their "near abroad". If I were you, I'd pack my bags before I got a dose of "Georgia treatment".

If I were you I'd worry about those CIA mind control experiments. It might explain what has been happening to you......

From Velocity's website.


Mission Statement

Velocity is committed to providing the finest bicycle rims, wheels, water bottle cages and accessories. We strive to achieve this by providing superior service, competitive pricing and premium quality products to independent bicycle dealerships, mail order houses(Including crooked ones.), wholesale distributors and original equipment manufacturers of wheels and bicycles. http://www.velocitywheels.com/default.asp?contentID=560

And this:


All of our products are 100% customer satisfaction guaranteed.(Unless one of our thieving dealers robs you, in which case you are SOL. http://www.velocitywheels.com/default.asp?contentID=560

From Velocity's website.

Mission Statement

Velocity is committed to providing the finest bicycle rims, wheels, water bottle cages and accessories. We strive to achieve this by providing superior service, competitive pricing and premium quality products to independent bicycle dealerships, mail order houses(Including crooked ones.), wholesale distributors and original equipment manufacturers of wheels and bicycles. http://www.velocitywheels.com/default.asp?contentID=560


And this:

All of our products are 100% customer satisfaction guaranteed.(Unless one of our thieving dealers robs you, in which case you are SOL. http://www.velocitywheels.com/default.asp?contentID=560


As for the first quote, they tried to provide you with a rim and you refused.

As for the second quote, you didn't have any problems with their products as you never had any of their product due to your flying off the handle. If you wouldn't have gone nuts you'd probably have some really nice rims now.

As for the first quote, they tried to provide you with a rim and you refused.

As for the second quote, you didn't have any problems with their products as you never had any of their product due to your flying off the handle. If you wouldn't have gone nuts you'd probably have some really nice rims now.

Look man, you just don't seem to get it. They defend a dealer who engaged in blatant theft. I NO LONGER TRUST THEM OR THEIR PRODUCTS. The only thing that will make me a believer is to see the cash back in my account.