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09-15-08, 08:17 AM
I ordered a brake kit that Jenson had on special. It was supposed to include a new front and rear derailleur as well. When I received it the box was missing the rear derailleur.
I called there customer service line, and spoke with a very kind hippy. Well, I can't verify that he was a hippy, but he sure sounded like it. He looked up the special as it had been taken down from there site, asked me a few questions, and said he would send me a derailleur.
They shipped it the next day, and sent me a better derailleur than the one in the kit. Also, being a neophyte I hadn't thought about the fact that the kit included a mid-cage. He said a long cage would be better suited to my use, and that is what he sent.
So I have to give them two thumbs up. Way up, like the Fonz. Ehhhhhh.
I realize there is another Jenson thread already, but I haven't EVER seen customer service like this from an online company. I thought I would let others know.
I called there customer service line, and spoke with a very kind hippy. Well, I can't verify that he was a hippy, but he sure sounded like it. He looked up the special as it had been taken down from there site, asked me a few questions, and said he would send me a derailleur.
They shipped it the next day, and sent me a better derailleur than the one in the kit. Also, being a neophyte I hadn't thought about the fact that the kit included a mid-cage. He said a long cage would be better suited to my use, and that is what he sent.
So I have to give them two thumbs up. Way up, like the Fonz. Ehhhhhh.
I realize there is another Jenson thread already, but I haven't EVER seen customer service like this from an online company. I thought I would let others know.