Manufacturer, Retailer, Survey and Consumer Feedback - dont do business with performance bike...shady business tactic

wow..just found out from one of the member here that performance bike only charge him $24 for shipping a dahon d3 curve bike to nyc while they charge me $37.50 for the same bike to nyc. i guess cuz of my low special discount price they have to recoup their lost. this is a warning to u all...dont do business with them...they are shady as hell.

wow..just found out from one of the member here that performance bike only charge him $24 for shipping a dahon d3 curve bike to nyc while they charge me $37.50 for the same bike to nyc. i guess cuz of my low special discount price they have to recoup their lost. this is a warning to u all...dont do business with them...they are shady as hell.

Did you two choose different delivery options?

Did you two choose different delivery options?

yup..i choose the cheapest method which is the standard method and i have to assume him too since he shipping cost less than mine.

Is it possible that they were having a special on delivery charges when this other person ordered? I know there are times when I've ordered from places and had free or discounted shipping.

--sam

Is it possible that they were having a special on delivery charges when this other person ordered? I know there are times when I've ordered from places and had free or discounted shipping.

--sam

i highly doubt it...on their website..they offer an additional 15% discount on their already discounted price. so i doubt another discount for shipping. i think i got mine on a great deal they have to recoup their lost.

Prices do fluctuate a lot, when did your friend buy his bike?

my order was aug. 28th and i think his order was last week.

anyway..i just cancelled my bike order from performance bike....

You should understand that the "fuel surcharges" charged by the deliv. company change very often.

You should understand that the "fuel surcharges" charged by the deliv. company change very often.

what "fuel surchages?" they told me my order was shipped via us postal service!!! i dont know why some of u are trying to defend performance when from ur avg. point of view...it is a shady business tactics.

In most cases there are fuel surchrges charged by the major shipping companies, maybe I missed it but I dont think you said you went with the USPS. Did you contact PB? What did they say? And I'm not defending anyone, just based on my experience, typically when people are saying they got scammed, they most likely didnt.

In most cases there are fuel surchrges charged by the major shipping companies, maybe I missed it but I dont think you said you went with the USPS. Did you contact PB? What did they say? And I'm not defending anyone, just based on my experience, typically when people are saying they got scammed, they most likely didnt.

i didn't say usps cuz no one ask and some of u assume fedex or ups. yeah i contacted pb...i contacted them to cancel my order cuz i'm fed up with their service (the shipping charge and my other thread about i'm dont like performance bike so far...)

nyc. i guess cuz of my low special discount price they have to recoup their lost. this is a warning to u all...dont do business with them...they are shady as hell.

I think you're embarrassing yourself by asking others to trust your judgment on this, as if others haven't had very positive experiences with performance and one person's datapoint in time is so very important. I've probably spent $5k with them over the last 10 years and they have been very good to deal with for me. I've returned things to them that I've had for a few years and they've never complained. Could you calculate yourself to send them the same exact box, and see how much it costs? I'd say it's probably exactly inline with or more than $37.50. You'll be surprised how much it _actually_ costs to ship oversized, heavy things. Look at it this way: you're friend got lucky, and you paid the normal, fair price.

I just ordered my rack trunk from nashbar (same company as performance) and received it and two days later the price was lowered for their latest sale. A single email to the customer service and they gave me some money back.

Nashbar and Performance are the same company? Wow, I'd always thought they were competitors! Did one buy the other at some point?

sucks for you. i love performance.

Lots of possible reasons. Maybe he is in a different zip, maybe he shipped to a business address, maybe he is a team performance member, maybe he used a special or coupon, maybe the price just changed. This is hardly a reason to consider them shady much less blast them on a public forum.

FWIW, if there is a Performance store in your area you can generally ship to the store for free.

You are just trippin for small pocket change. I am a Performance Bike member, bought my first road bike over the internet. Received the item in perfect condition, excellent delivery, good packaging. Do not be spreading venom as a shady online store for just one or several incidents.

Its very simple, proceed to do the same order, exactly the same, and see how the shipping comes out, and then call customer service to explain why the difference (if any).

Good luck, don't let this small experience prevent you from saving money in the future. I have had sour moments with some stores, all it takes is a little communication, people makes mistaQes. Who knows what could have happened?

Never assume!

Performance customer service is very good. Call them up and ask them what happened before bashing them.

too late...i already cancelled my order.

gosh some people can overreact can't they? Not only that they then feel the need to smear the name of a company over something as trivial as postal costs.

Did they swindle you? Steal from you? Defraud you?
Nope I didn't think so.

I think it's just sour grapes to post on the internet with subj lines like this. Get over yourself.

I had some issues with Performance when I ordered my Dahon, and had to escalate to a supervisor more than once to get it resolved. In the end, they treated me properly, but it did take some effort.

They are a bit sloppy in their procedures. I paid for expedited shipping, they sent it USP ground. I received several damaged bikes, and they kept shipping new ones without sending paperwork for the return of the damaged goods. After sitting on a damaged bike for about 6 weeks, I called them up and asked them how many bikes they had outstanding. They didn't have a clue. I offered to return their missing items if they would cancel out the order and allow me to buy the next model up that was now on sale. It took some more prodding, but we finally settled.

So are they dishonest? I think more screwed up than crooked.

No matter how messed up PB may be, it is much better than been wallet assaulted by the reputable "we know it all" local bike shops.

No matter how messed up PB may be, it is much better than been wallet assaulted by the reputable "we know it all" local bike shops.
Performance is my local bike shop. I like them a lot. If I order online I just pick the "ship to store" option and shipping is free. Never had a problem getting or returning anything.

Congratulations. You saved $13.50. Be sure to tell us how much extra you pay elsewhere.

gosh some people can overreact can't they? Not only that they then feel the need to smear the name of a company over something as trivial as postal costs.

Did they swindle you? Steal from you? Defraud you?
Nope I didn't think so.

I think it's just sour grapes to post on the internet with subj lines like this. Get over yourself.

Best advice I've seen in a long time.

I'm amazed how some people get so worked up over nothing. Performance wouldn't be the size they are if they didn't do the right things consistently.

So now the OP doesn't have a bike and saved $13.50 :)

....So now the OP doesn't have a bike and saved $13.50 :)

i didn't get the bike cuz i dont wanna wait...they have no ideas when they will get it and winter is right around the corner...got a cheaper folding bike and save a bundles. performance bike didn't get my $$$...their lost.

Performance is my local bike shop. I like them a lot. If I order online I just pick the "ship to store" option and shipping is free. Never had a problem getting or returning anything.

My experience has been positive too. They do have an excellent return policy and very good prices. Unfortunately, they tend to be staffed by teenagers.

I live in the NE, so no Performace shop here. I did go into the one in Mountain View, CA (silicon valley) while out there on a business trip. I was disappointed that I couldn't try a Dahon there, as they carry them only on the web site.

performance bike didn't get my $$$...their lost.

Judging by your expectations, I would say it is Performance's gain that they did not do business with you. Dealing with small businesses is almost opposite to dealing with large companies. You can read an article I wrote about it on my website here:

http://www.mynonsense.net/science/economics/dealing_small_business.php

Judging by your expectations, I would say it is Performance's gain that they did not do business with you. Dealing with small businesses is almost opposite to dealing with large companies. You can read an article I wrote about it on my website here:

http://www.mynonsense.net/science/economics/dealing_small_business.php

ah...u forgot the #1 rule in business. customer is always right and dont argue with customer. otherwise...be ready to go out of business.

vincentnyc i saw your post slagging off NYCwheels for no justifiable reason and without knowing what you talk about then I see this post from you jumping to conclusions about Performance. I bet you haven't even figured they have differential postal rates. Even if they did make a mistake it would hardly make them 'shady' like a thief or criminal now would it? Most companies would not want to alienate customers or potential customers by trying to extract a few $'s on postal rates. Besides $35 is not that expensive for shipping an item and your reason for cancelling was questionable to say the least.

Perhaps you should take a good look at your own integrity and attitude before slandering others on this forum?

ah...u forgot the #1 rule in business. customer is always right and dont argue with customer. otherwise...be ready to go out of business.

you may have also forgotten a first rule in life...there are good customers and then there are...

life is too short to jump to bad conclusions about people immediately without giving them the benefit of doubt. For instance; sometimes I see people taking advantage of the good nature of some of our more active responders with questions that seem lazy or misguided or worse. I think to myself, maybe they are having a bad day, but sometimes I think -wow- is this something they will ever understand?

Most of my dealings with Nashbar/Performance have been very good. The few problems I've had were promptly addressed. Nashbar/Performance is a very big mail order operation. As such, you can expect the problems that are associated with large bureaucracy. It's been my experience that problems with Nashbar/Performance stem from their size, and not any attempts to deliberately screw people.

i didn't get the bike cuz i dont wanna wait...they have no ideas when they will get it and winter is right around the corner...got a cheaper folding bike and save a bundles. performance bike didn't get my $$$...their lost.

I don't think they'll have to close any stores over this.

Getting a "cheaper folding bike and save a bundles" speaks volumes.

Petty...

Methinks, a little buyers remorse was working here - and wishing for an out....

I hate the "customers are always right" attitude. I always use that the "customer is never wrong but is misinformed." Once the customer has been educated then they will know and can understand. Performance bike has been a good company from my experience.

the "Over reaction of the year" award goes to...

I've had good experiences at Performance. Just this past weekend, I went in to maybe get a work stand. I kinda liked their Spin Doctor Pro G3. It magically jumped in price from $130 to $149 in just two weeks. They had their 15% off this past weekend and on top of that the manager also took some more off. All told I paid $118 for the stand.

This is only one of my good experiences with Performance.

They aren't my first choice to get stuff, non-corporate places are my first choice. If they can't help me to my liking (price; not particulaly the lowest price but reasonable and selection) I have no hesitaton going to Performance.

What strikes me about the OP's deal is that they didn't give Performance a chance to rectify or explain.

Performance Bike does a great job. Either post screenshots of your order total screen and your friend's or shut up and move on because I have placed many orders with them and have never experienced the inconsistent shipping charges. You are making assumptions about your friend's order anyway, so you basically don't know how your friend's order varied from yours.

Edit: Geesh, someone bumped a three month old thread to say "Petty."? My bad for posting in it.

Nashbar and Performance are the same company? Wow, I'd always thought they were competitors! Did one buy the other at some point?

Performance bought Nashbar a while back, might be six or seven years now. About the same time they bought Supergo and soon afterward shut them down (remember Supergo?).

I used to work as a mechanic at a Performance Bike Shop. Based on what I saw on the "inside", they're not so much crooks as they are just clueless and incompetent (at that time, anyway). In the district I worked (southern California), the fastest way for one of us lowly workers to get fired was to point out something the corporate or district management was doing wrong. They definitely had a "shoot the messenger" philosophy. I had the district manager (a women who, no kidding, liked to dress like a prostitute and knew nothing about bicycles) actually tell me that she doesn't like to hire people with bike shop experience because they're "lazy"; the truth was that she didn't like to have anyone aware of her ignorance. That attitude was company wide.

All of the "lowlies" (y'know, the people who actually do the work) at Performance just want to cover their butts, so if you have a problem more than likely they'll do anything to keep you from escalating up the chain of command. Performance management doesn't value their employees at all, at least not the ones who actually interact with customers, and thinks nothing of firing people. Use this to your benefit.

Performance bought Nashbar a while back, might be six or seven years now. About the same time they bought Supergo and soon afterward shut them down (remember Supergo?).

I used to work as a mechanic at a Performance Bike Shop. Based on what I saw on the "inside", they're not so much crooks as they are just clueless and incompetent (at that time, anyway). In the district I worked (southern California), the fastest way for one of us lowly workers to get fired was to point out something the corporate or district management was doing wrong. They definitely had a "shoot the messenger" philosophy. I had the district manager (a women who, no kidding, liked to dress like a prostitute and knew nothing about bicycles) actually tell me that she doesn't like to hire people with bike shop experience because they're "lazy"; the truth was that she didn't like to have anyone aware of her ignorance. That attitude was company wide.

All of the "lowlies" (y'know, the people who actually do the work) at Performance just want to cover their butts, so if you have a problem more than likely they'll do anything to keep you from escalating up the chain of command. Performance management doesn't value their employees at all, at least not the ones who actually interact with customers, and thinks nothing of firing people. Use this to your benefit.

In other words, Performance is the GM of the bike industry.

In other words, Performance is the GM of the bike industry.

Nope. You can pretty much swap parts across all their road bikes, and their mountain bikes. :lol: