Foo - Audio Technica service

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phantomcow2
10-08-08, 08:22 AM
Some of you may recall my question in foo about testing for headphone imbalance. If so, you likely recall that I had sent away these headphones for repair at their service center in Ohio. Well I just received my headphones today.....broken. The ear piece has completely been snapped off, wires just hanging around.

http://audiotechnica.files.wordpress.com/2008/02/audiotechnicaad700.jpg

Note the aluminum cone on the head, this is where the ear muff snapped.

I don't know if this something Audio Technica did, or UPS did. The box was fairly well packed...

Who should I press for this? If UPS made a mistake, does Audio Technica need to replace the headphones? How hard should I push for new ones?

AEO
10-08-08, 08:25 AM
UPS, since they have a habit of botching up packages no matter how well it's packaged.
phantomcow2
10-08-08, 08:27 AM
Do I need to contact UPS myself, or does Audio Technica?

AEO
10-08-08, 08:32 AM
usually it's the job of the shipper to initiate the claim. So that means you contact AT that your package didn't arrive in one piece.
phantomcow2
10-08-08, 08:38 AM
I just called them. The service lady says that she remembers my headphones, and that this was UPS' fault. They are out of stock, otherwise they'd send me a replacement right away. So this means I have to pay -- using my own money -- to send these back for overhaul.
AEO
10-08-08, 08:59 AM
man... that sucks...
all money and value of the item is refunded to the shipper once the shipping company gets a hold of the broken package.
it really costs AT nothing other than time to deal with UPS.