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10-20-08, 03:21 PM
Hi,
I suggested to a friend of mine recently that he order the new bike he was shopping for from Bikesdirect, as I had known a few people who ordered from them successfully, the price for a reasonable component bike is great, and I had been impressed by the response to problems on these forums by the bikesdirect guy.
After first having some strange and time consuming hassle with paypal, where bikesdirect said that the payment had not gone through successfully, but my friends paypal account said that it HAD, the bike finally arrived today. My friend stayed home from work to make sure that he could sign for it and I had planned to leave work early to help him get it set up. He just called me to tell me not to come over, as many of the components included with the bike were NOT the ones listed for the bike online. Instead generic/lower shelf parts had replaced many of the advertised components. Apparently this includes: substituted V brakes for discs, different fork, different handlebars, different cranks. After calling customer service, he was not feeling that this was likely to be resolved any time soon. They told him to take photos to document the fact that the wrong components were installed. It is unclear if they are going to make him ship the bike back and then wait, again, for delivery of the correct bike.
I am feeling quite guilty about telling him this was a good idea, as he has had nothing but trouble with his order, and now it looks like he will still not be able to ride for quite a while.
I suggested to a friend of mine recently that he order the new bike he was shopping for from Bikesdirect, as I had known a few people who ordered from them successfully, the price for a reasonable component bike is great, and I had been impressed by the response to problems on these forums by the bikesdirect guy.
After first having some strange and time consuming hassle with paypal, where bikesdirect said that the payment had not gone through successfully, but my friends paypal account said that it HAD, the bike finally arrived today. My friend stayed home from work to make sure that he could sign for it and I had planned to leave work early to help him get it set up. He just called me to tell me not to come over, as many of the components included with the bike were NOT the ones listed for the bike online. Instead generic/lower shelf parts had replaced many of the advertised components. Apparently this includes: substituted V brakes for discs, different fork, different handlebars, different cranks. After calling customer service, he was not feeling that this was likely to be resolved any time soon. They told him to take photos to document the fact that the wrong components were installed. It is unclear if they are going to make him ship the bike back and then wait, again, for delivery of the correct bike.
I am feeling quite guilty about telling him this was a good idea, as he has had nothing but trouble with his order, and now it looks like he will still not be able to ride for quite a while.