Bikeforums.net is a forum about nothing but bikes. Our community can help you find information about hard-to-find and localized information like bicycle tours, specialties like where in your area to have your recumbent bike serviced, or what are the best bicycle tires and seats for the activities you use your bike for.dmac49
11-06-08, 01:48 PM
After being a “Team Member” with Performance Bike. Com for sometime ,and a customer for even longer I have finally had it with their poor customer service. After ordering a helmet that was in stock and paying for it I waited for delivery with my confirmation e-mail in hand. After a few days I called to inquire. The nice young lady advised that it was a “surprise back order” and the new shipment was expected at a later date. As to when exactly she didn’t know. BUT if I wished to have a newer model at the new higher price I could. I said I would wait for the model in the size I ordered to get in at the sale price Performance confirmed. Two days later Performance advises by telephone that again I could have the helmet at the new price otherwise no helmet. I would think in all fairness a large company would honor it’s own confirmation and supply the helmet at the advertised price. Another lost customer.