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11-26-08, 02:35 PM
The motivation for this post is the result of my failed attempt at a warranty claim for a LAS Squalo helmet.
About a year after purchase a couple of cracks developed at the inside front of the helmet. The helmet was returned to the LBS at which time they indicated they'd show it to the LAS rep. Ultimately, LAS said they've never seen a helmet fail and refused my warranty claim.
So, if they had seen this failure before, then they'd warranty it? Because this isn't something they've seen, it's not going to be replaced?
As may be predictable, I'm frustrated at the lack of service provided by LAS to this point. Since purchasing this helmet, I have suggested it to friends and co-workers. I've even purchased more than one myself.
If someone knows a LAS rep, I am interested in speaking with a representative of the company (independent or company direct) to learn more about why the helmet was not covered by their warranty. Unfortunately, my attempts at contacting them directly have been unsuccessful as I have received no response. I doubt this company is entirely lacking in a customer service department. Or are they?
After paying full retail (I forgot 160? 180?) two times for a helmet, and suggesting the same model to friends/colleagues, I'm not too happy with the way this is going so far. This is the most I've spent on a helmet, and it's lasted only a fraction of the time as other brands I've used in the past.
About a year after purchase a couple of cracks developed at the inside front of the helmet. The helmet was returned to the LBS at which time they indicated they'd show it to the LAS rep. Ultimately, LAS said they've never seen a helmet fail and refused my warranty claim.
So, if they had seen this failure before, then they'd warranty it? Because this isn't something they've seen, it's not going to be replaced?
As may be predictable, I'm frustrated at the lack of service provided by LAS to this point. Since purchasing this helmet, I have suggested it to friends and co-workers. I've even purchased more than one myself.
If someone knows a LAS rep, I am interested in speaking with a representative of the company (independent or company direct) to learn more about why the helmet was not covered by their warranty. Unfortunately, my attempts at contacting them directly have been unsuccessful as I have received no response. I doubt this company is entirely lacking in a customer service department. Or are they?
After paying full retail (I forgot 160? 180?) two times for a helmet, and suggesting the same model to friends/colleagues, I'm not too happy with the way this is going so far. This is the most I've spent on a helmet, and it's lasted only a fraction of the time as other brands I've used in the past.