Manufacturer, Retailer, Survey and Consumer Feedback - Ultimate Support Disappointment
Bikeforums.net is a forum about nothing but bikes. Our community can help you find information about hard-to-find and localized information like bicycle tours, specialties like where in your area to have your recumbent bike serviced, or what are the best bicycle tires and seats for the activities you use your bike for.
Gordon P
11-28-08, 03:51 PM
I bought an Ultimate TRS-80R Pro Truing Stand a while back to true up my wheels and I thought I purchased a quality product. With a company name like Ultimate you would expect quality and with “Pro” in the product name it should be expected that the product is of a high calibre. Well this truing stand, while a great design, has sub-standard plastic parts that broke in no time at all. I am very disappointed in the quality of this product and the lack or customer support. I tried to see if I could buy replacement parts and their website does not work and I can’t even find customer support information.
Gordon p:mad:
henrymiller
11-28-08, 05:26 PM
Try this:
Ultimate Support Systems, Inc.
5836 Wright Drive . Loveland, CO 80538
Toll-free 800-525-5628
Phone 970-776-1920
Fax 970-776-1941
They replaced a part for me that I broke on my repair stand for free. Service was quick and I had the part in less then 2 days, but I am local. I would call on Monday, as it looks like there website is being rebuilt.
Gordon P
12-01-08, 05:20 AM
Thanks, I'll call them today and see what happends.
Gordon p
fearfeasog
12-27-08, 05:26 PM
what happened?
Gordon P
12-28-08, 02:10 AM
Thanks for asking. I called the number that henrymiller posted and the gentleman that answered informed me that the company has split and he gave me the new number. I called the number he gave me and I was unable to get through. So that day I just happen to be going to the store I bought the stand from, Mountain Equipment Coop, and asked if they had replacement parts and they tried to contact Ultimate but did not have any success so they gave me a new stand. I really happy with Mountain Equipment Coop, but my preference would have been to buy new parts.
Gordon p