Manufacturer, Retailer, Survey and Consumer Feedback - Bad products and atrocious customer service!

One of my favourite places to buy things is at my local Mountain Equipment Co-op.:love: They have great products, excellent staff, a great retail philosophy and excellent customer service. However, I have found that dealing with other companies can be a big pain in the butt!

My worst experience so far has been with Topeak/Todson products and their customer service. :mad:
Today I tried to contact them about a faulty mount on a bag and I have spent close to an hour trying without success to fine a contact that works and will offer customer service to non-Americans as I found a contact but I had to be an American in order to contact them! So does anyone have the e-mail contact info for Topeak/Todson as their website is lacking this important information?


Oh and which companies do you hate dealing with?

Regards,
Gordon p

Where are you located? Here's a list of their distributors - try dealing with yours:

http://www.topeak.com/Service_and_Tech/Distributors

for what it's worth, i've had several good customer support experiences with Topeak/Todson...i'm in the US though.

Hi I'm in Canada and the Canadian link did not work and the Norco website does not have an e-mail or telephone contact so I will try by mail. It should not have to be so hard to make contact with them and they should have a central distributer. I will not but a Topeak product again!
Thanks,
Gordon p

Hi I'm in Canada and the Canadian link did not work and the Norco website does not have an e-mail or telephone contact so I will try by mail. It should not have to be so hard to make contact with them and they should have a central distributer. I will not but a Topeak product again!
Thanks,
Gordon p

There's a phone number for Norco at the link I posted, but whatever..statements like "they should have a central distributer" make me think you're not being quite rational.

No, I'm not irrational just frustrated that I have wasted so much time on the lack of Topeak customer service, which should be a normal part of a business transaction. I did call the telephone number and did not get a response, I called again this afternoon (time difference) and they seemed surprised that I called about a Topeak product and told me to go to the shop I bought it from and I bought it in a different city. So I went to my LBS and they were kind enough to give me one and they had no obligation to do so. So I guess it is a good idea to support your trusted LBS!

Thanks Slynkie for the motivation.
Gordon

Somewhere in this forum, there is another Topeak thread. I'm sure of it.