General Cycling Discussion - Does your your bike get banged up when its being serviced?

I had a crankset and bottom bracket installed on a brand new frame... and bang theres a 1-2 inch scratch on the frame... and a few nicks on the crank. That's not the first time either... everytime i bring a bike in... even for minor adjustments... it comes out with little nicks and scratches. I have since gotten some of the tools i would need so I could just do it myself. Maybe I'm just being anal retentive... i shouldnt really care since bikes will get scratched up from use anyway... I was just expecting that I would be the one putting those scratches instead. :p

Brought a fork from my MTB yesterday to have a race crown removed... and what do you know... he doesnt put the clamp between the crown and ends up scratching it heavily... well there goes some of the resale value. he didn't charge me anything for the other services they did but that still makes me :( . i knew i shouldve just tapped that crown with a screwdriver and a hammer for an hour...

That sucks. If they keep scratching your stuff I wouldn't go back for service anymore. Just get the tools and do it yourself(like your starting to do) or go to another lbs.

You should expect your frame to not be scratched when you take it in for service. You should stop doing business with these guys now. If this had happened once, I could dismiss it as everyone makes a mistake now and then. But these guys sound like they just don't care or are just plain incompetent.

Take your business elsewhere.

Generally a bike does not get scratched when in for repair at our shop. It is however being stored in a space about ten by twenty with fourty other bikes. The ones most likely to get scratched sit there the longest(We sometimes sit on bikes for 60 days)

It can be hard, depending on the crown, to remove a race with out marking any thing. I have several different tools for pulling crown races, over $500 worth and I tape the crown to prevent scratches, but it still happens sometimes. I garrentee you tap the newer races off of most newer forks, with a hammer and punch, and you will bend the race, scratch the crown, or both.

Did you even talk to them about all the scratches they make? Go to the store manager and demand a compensation! This is pure ignorance for other peoples stuff. :mad: