Bikeforums.net is a forum about nothing but bikes. Our community can help you find information about hard-to-find and localized information like bicycle tours, specialties like where in your area to have your recumbent bike serviced, or what are the best bicycle tires and seats for the activities you use your bike for.joker8baller
04-29-09, 09:45 PM
Awesome customer service from IRO. Placed an order because I broke my bike, looked at my bike and counted the spokes, and realized I measured the spoke count of the wrong bike, had 32 not 36...
Sent IRO an email, and decided to call and leave a voicemail asking if they could cancel. Surprisingly at 8:30 PST, they picked up, took my info and told me they would cancel in the morning!
Too bad I ordered the wrong part, but damn! That's some CS, probably look into sending business their way now on...
Sent IRO an email, and decided to call and leave a voicemail asking if they could cancel. Surprisingly at 8:30 PST, they picked up, took my info and told me they would cancel in the morning!
Too bad I ordered the wrong part, but damn! That's some CS, probably look into sending business their way now on...