Bicycle Mechanics - Phil Wood Cassette sticking

I recently cleaned and greased the pawls on a Phil Wood cassette and now the cassette has considerably more resistance when freewheeling. I have temporarily fixed it by cleaning all the grease out and using Phil Wood Tenacious Oil and it is somewhat better but I know that there should be grease in there.

The end caps on the axle are not screwed tight against the bearings (which makes things worse).

Anyone with insight on proper Phil Wood cassette servicing?

If you don't get an answer here by .... call PW. You will get right through to someone who can help. They open a 9AM West coast, Noon our time.

I may be wrong, but I thought pawls were not to be greased.

Cassette resistance when freewheeling is inconsequential! It in no way affects the performance of the bike.

Think about it, all it does is create a tiny drag on the pedals in case you don't pedal, but this is so tiny that you won't notice it. Your bike will roll as easily as ever.

Garthr: Thanks. I had become so accustomed to a world where manufacturers were in another country speaking another language I had forgotten that there are some places you can still call. I did and they use a oil/grease combo and there is a sleeve I need to inspect. Great service.

dizzy101: You're right, it is inconsequential but it was still causing a problem. When stopped at a light on my commute I often freewheel the crank back to get the pedal in a good start position. If the chain was in a smaller cog in back there was not enough torque on the cog to make the cassette freewheel back. The chain would slacken and rest on the chainstay and/or move to a smaller cog or right off the smallest cog.

dizzy101: You're right, it is inconsequential but it was still causing a problem. When stopped at a light on my commute I often freewheel the crank back to get the pedal in a good start position. If the chain was in a smaller cog in back there was not enough torque on the cog to make the cassette freewheel back. The chain would slacken and rest on the chainstay and/or move to a smaller cog or right off the smallest cog.

Good point, I didn't know there was that much drag. In that case I'll agree with the other poster.