Clydesdales/Athenas (200+ lb / 91+ kg) - nashbar shipping...

I ordered some stuff from Nash on the 8th, and the tracking info in 'my account' still shows that the USPS has received no notice of that number". Is this normal for Nashbar?

Unfortunately YES. I have ordered twice from NASHBAR, and both orders were just like what you describe. Also, it took forever to get my orders. And, after the last order, my credit card was breached.

I don't mean to be a downer, this is just the taste that was left in my mouth :(

Next time you need something bike related, give these guys a try. They are great. The shipping is very fast and for you it will probably be even faster as they are in Iowa. They also take care of anything that you are not satisfied with. Good company. http://www.modernbike.com

Good Luck
Jay

Ill give that a shot next time. Thanks for the heads up. the card that I used for this is tied to an acct that only has money in it when I transfer into it, so im not too worried, but thanks.

CAS

Nashbar uses the lowest postal rate to send their stuff so it can take 10 or 11 days to arrive, and for some reason the updates never seem to make it to the USPS site before my stuff arrived. On the upside, you can get some inexpensive deals, and I've only had 1 order problem with them (they sent a 23mm tire instead of a 25mm) which they resolved quickly.

As pointed out, they did have a CC breach problem recently, but to their credit; it wasn't their fault. It was the 3rd party processing company they use, and there were plenty of other places that got burned in that ordeal.

My favourite sites for recent orders have been Bikeman.com and AE Bike (advertises here often). AE Bike has amazing prices and free shipping over $75. Bikeman has all the little bits and parts that the LBS guys would normally go digging around in a box for.

Cool., Two more to add to my list. Thanks@


CAS

the last few times I ordered nashbar the stuff showed in the same time the web page said... but I never got a confermation that anything had been shipped or my tracking number... a bit annoying... but for the price I was paying on stuff I suffered....

just ordered some stuff and used jenson this time around... was very happy with them last time I ordered...

My expirience with nashbar has been pretty good. Shipping is on the slow side but that is the tradeoff. If you want it now, go to the bike shop.

I too was burned when their credit card processing company was breached, my last order with them was over a year ago :mad:

Nashbar uses the lowest postal rate to send their stuff so it can take 10 or 11 days to arrive, and for some reason the updates never seem to make it to the USPS site before my stuff arrived. On the upside, you can get some inexpensive deals, and I've only had 1 order problem with them (they sent a 23mm tire instead of a 25mm) which they resolved quickly.


As far as USPS updates, their scanners don't have radio frequency, so the information is often not updated until the evening (as noted on the web site)

Nashbar not only uses the lowest Postal rate, but they seem to claim it is shipped several days before it is actually shipped. I strongly suspect that their process is something like this (the names are made up, as are the actions. which are only hypothetical):

1) Order is received and sits on the order computer until the item is confirmed to be in stock, and once per day is batched up for the next step.

2) Item is flagged as shipped. This has virtually nothing to do with when the item is actually shipped.

3) Invoice is electronically transferred to the application that will eventually lead to order fulfillment.

4) The invoices are batched up for printing.

5) Invoices are printed.

6) Invoices are pulled off the printer and placed on the stack to be fulfilled by Jim, the one and only worker they have fulfilling orders.

6a) Priority/Express orders are moved to the top of the stack, so they can be boxed and shipped daily.

7) Eventually Jim gets the other orders packaged and ready for shipment. Jim is a fine worker, as he has always packaged my orders perfectly.

8) Every Thursday afternoon, Marge schedules the Postal Service and other carriers to pick up the rest of the packages. This is the one time of the week she does the package thing, the rest of the week she spends designing new sales... since there is a new blow the roof off the building sale at least once per day... (I haven't confirmed this, but I think I once saw 3 different sales on one day).

Steps 1-8 have moved the items the first 200 yards, and has taken between 5 and 7 days.

9) The Postal Service, UPS, FedEx or other carrier, then takes up to 3 days to get the package the rest of the way to you, whether 1 mile or 3,000 miles.

:lol: Sounds about right.

I ordered some stuff from Nash on the 8th, and the tracking info in 'my account' still shows that the USPS has received no notice of that number". Is this normal for Nashbar?

I have noticed this problem with various companies (including Amazon) when USPS is used. UPS and Fedex records are ALWAYS up to date within 12 hours or so. USPS seems to take days for some of updates to show. I've had stuff show up in my mailbox and only on that day could see anything regarding the shipping at USPS. I try to generally avoid using the postal service for shipping packages, UPS and FexEx seem to do a much better job, and in far less time.

Happy riding,
André

As far as USPS updates, their scanners don't have radio frequency, so the information is often not updated until the evening (as noted on the web site)

Nashbar not only uses the lowest Postal rate, but they seem to claim it is shipped several days before it is actually shipped. I strongly suspect that their process is something like this (the names are made up, as are the actions. which are only hypothetical):

1) Order is received and sits on the order computer until the item is confirmed to be in stock, and once per day is batched up for the next step.

2) Item is flagged as shipped. This has virtually nothing to do with when the item is actually shipped.

3) Invoice is electronically transferred to the application that will eventually lead to order fulfillment.

4) The invoices are batched up for printing.

5) Invoices are printed.

6) Invoices are pulled off the printer and placed on the stack to be fulfilled by Jim, the one and only worker they have fulfilling orders.

6a) Priority/Express orders are moved to the top of the stack, so they can be boxed and shipped daily.

7) Eventually Jim gets the other orders packaged and ready for shipment. Jim is a fine worker, as he has always packaged my orders perfectly.

8) Every Thursday afternoon, Marge schedules the Postal Service and other carriers to pick up the rest of the packages. This is the one time of the week she does the package thing, the rest of the week she spends designing new sales... since there is a new blow the roof off the building sale at least once per day... (I haven't confirmed this, but I think I once saw 3 different sales on one day).

Steps 1-8 have moved the items the first 200 yards, and has taken between 5 and 7 days.

9) The Postal Service, UPS, FedEx or other carrier, then takes up to 3 days to get the package the rest of the way to you, whether 1 mile or 3,000 miles.

Jim must have taken a personal day when I ordered my Garmin 705 (sale priced at nearly 400 bucks) because what I received was a Niterider UltraFazer and PB blinkie (full retail price about fifty bucks combined). When I called to get it straightened out, Edith the operator (obviously Edith because she was a dingbat) didn't even bother to apologize, just advised me that they wouldn't ship a replacement 705 until AFTER they received the lights (I could wait another week for them to send a shipping label or pay the return shipping myself). But, because of the sale the 705's were out of stock and a replacement couldn't be shipped for ten days anyway. To add insult to injury, MY credit card was compromised, too. I will never order from Nashbar again.

I also wondered about the guy waiting for his cheapo light set and opening the box to find a GPS worth ten times his order. Edith didn't seem too concerned about tracking him down.

As pointed out, they did have a CC breach problem recently, but to their credit; it wasn't their fault. It was the 3rd party processing company they use, and there were plenty of other places that got burned in that ordeal.

Haven't there been recent reports here of continuing CC issues?


Nashbar uses the lowest postal rate to send their stuff so it can take 10 or 11 days to arrive, and for some reason the updates never seem to make it to the USPS site before my stuff arrived.

A few years ago I had stuff take what seemed to be 3 weeks to arrive. The package with my purchase was first given to a freight consolidator. It took a week to haul the package across the country to within 100 miles of me. They then took their sweet time handing the package over to the post office. The post office then took another week or ten days before I received my purchase. Grrrr!

Okay......while I don't use this accts card for anything but this now you've got me worried. Has this always been a problem with Nash's card consolidator? You'd think they would find a different vendor for their POS transactions.

I must be living in the right place. I always received Nashbar orders in 5 days. But I was never happy with paying state sales tax on order and shipping costs, AND my CC # was also stolen. So I'm looking elsewhere. Last couple items were from ebay.

Has this always been a problem with Nash's card consolidator? You'd think they would find a different vendor for their POS transactions.

Someone here put the blame on 3rd party ads that Nashbar is allowing on their secure checkout pages. If they do indeed have such ads, and they aren't vetted properly, then the ads certainly could capture CC info by screen scraping.

Ive heard of it, but never played with it. ( I work in IT) Interesting.

As far as USPS updates, their scanners don't have radio frequency, so the information is often not updated until the evening (as noted on the web site)

Nashbar not only uses the lowest Postal rate, but they seem to claim it is shipped several days before it is actually shipped. I strongly suspect that their process is something like this (the names are made up, as are the actions. which are only hypothetical):

1) Order is received and sits on the order computer until the item is confirmed to be in stock, and once per day is batched up for the next step.

2) Item is flagged as shipped. This has virtually nothing to do with when the item is actually shipped.

3) Invoice is electronically transferred to the application that will eventually lead to order fulfillment.

4) The invoices are batched up for printing.

5) Invoices are printed.

6) Invoices are pulled off the printer and placed on the stack to be fulfilled by Jim, the one and only worker they have fulfilling orders.

6a) Priority/Express orders are moved to the top of the stack, so they can be boxed and shipped daily.

7) Eventually Jim gets the other orders packaged and ready for shipment. Jim is a fine worker, as he has always packaged my orders perfectly.

8) Every Thursday afternoon, Marge schedules the Postal Service and other carriers to pick up the rest of the packages. This is the one time of the week she does the package thing, the rest of the week she spends designing new sales... since there is a new blow the roof off the building sale at least once per day... (I haven't confirmed this, but I think I once saw 3 different sales on one day).

Steps 1-8 have moved the items the first 200 yards, and has taken between 5 and 7 days.

9) The Postal Service, UPS, FedEx or other carrier, then takes up to 3 days to get the package the rest of the way to you, whether 1 mile or 3,000 miles.

One thing with step 9, all items that are shipped through a courier, go through central facilities which can be a long way away from you. Here are the basic steps. I work for a courier, so I know the process.

1) Driver picks up at NB truck goes back to terminal facility,
2) The truck is unloaded, freight is loaded into trailers which may be prioritized.
3) Trailer goes to central facility or hub.
4) Hub sorts freight and loads on trailer for destination terminal.
5) Trailer is unloaded and freight is loaded on delivery truck.
6) Driver delivers item.

The key is step 2, the priority, express shipments that have to go a long way must make connections, in the cases where it's a 4 or 5 hour drive or flight and freight must be there by a certain time, that driver/pilot must leave at a certain time, whether full or almost empty. Then they sort the rest of the express freight, 2 or 3 day freight would be sorted next, then ground freight last. These items will typically make the next days connection rather then the same days connection.

In step 4, the shipping terminal and destination terminal may be the same facility. The driver in step 1 and step 6 may be the same individual. This process is so round about, because it's most efficient and cheapest to do it this way, companies can deal with tens of thousands of items per day, special treatment of some items therefore means that processing them is very expensive. The terminal therefore operates in two modes, load mode where they load trailers and unload mode where they unload trailers. They switch at a specific time of day.

Now some companies do short circuit this a little, items for delivery from the same terminal as being shipped may be put aside and not sent to the hub facility. It's not uncommon for these to be put in huge wheeled cages, which are wheeled up to the processing line and processed as part of the unload procedure.

Someone here put the blame on 3rd party ads that Nashbar is allowing on their secure checkout pages. If they do indeed have such ads, and they aren't vetted properly, then the ads certainly could capture CC info by screen scraping.

Not ads on their processing page. Their processor facility had a security breach. Heartland Payment Systems got breached, someone had put software on a server, and was swiping unencrypted data straight from the tap, as it were.

Nashbar

Shipping took almost a month and credit card information stolen.

When was this occurring? *the CC issues*

When was this occurring? *the CC issues*

I ordered from Nashbar last fall..like September '08. I noticed an unauthorized charge to Western Union in April or so. I can't be sure that it was Nashbar that compromised my card since I also used that card for groceries, gas, Amazon and other online vendors.

Ordered on the 8th, came today-rack, daytrekker panniers, Shimano Spitt lube, and co2 pump.

So...5 days. Not bad. Thread closed?

Ordered on the 8th, came today-rack, daytrekker panniers, Shimano Spitt lube, and co2 pump.

So...5 days. Not bad. Thread closed?

The three times I've ordered from Nashbar my order has always arrived within 5 days, and usually in 3 days. I think they have a fairly close regional warehouse.

Nsshbar is but one of a list of online bike sites that was compromised due to their use of the 3rd party billing/processing. Heck, just about every major online retailer in the UK was hit as well, including PBK.

I haven't heard anything recently about any problems.

I was a victim of there CC "breach". They never even offered an opollogy for it after some idiot charged several hundred dollars to my card. There customer service was awfull also. No more Nashbar for me!!!!!

In all honesty, if they aren't warehousing the CC data, then there is nothing Nashbar could have done, other than find another vendor after the fact.

It's odd, anytime I have ordered from Nashbar, I get my stuff in less than 4 days, and that is cross country. However, the CC thing really has me flustered and I have really held off order any thing online in a while. I have been buying local, cash only, so that is good for the LBS's.

Not ads on their processing page. Their processor facility had a security breach. Heartland Payment Systems got breached, someone had put software on a server, and was swiping unencrypted data straight from the tap, as it were.

Does anybody know if this has been fixed, if I had a company using a credit card processor and that company had a breach, then I would want proof that they had fixed the problem, or I would be looking for a new processor. It's looks bad on me, if there is a security breach at my processor, I might also want compensation for potential lost business, because some customers will go away and not come back.

In all honesty, if they aren't warehousing the CC data, then there is nothing Nashbar could have done, other than find another vendor after the fact.

Ensuring that they hire and contract out with a secure credit card transaction company is Nashbar's responsibility, not the customers. Nashbar shares fault here by not ensuring that Heartland was the proper company to be doing these transactions. They should be taking their responsibility to the customers more seriously and offering a lot more transparency on the issue. A lot of their customers complained that they weren't even remorseful for the fraud that took place.

At the very least you would imagine any company serious about keeping customers would post on the website that due to litigation against Heartland they couldn't comment on the issue. I'd imagine Nashbar will get some sort of settlement from Heartland. Nashbar needs to at the very least extend some sort of identity protection service to their customers for a duration of time. Somewhere out there is someone with Nashbar customer names, phone numbers, addresses, etc. And on the Nashbar end you have a company that is taking zero responsibility for their contractor that they hired.

That way Nashbar handled this after the fact, they don't deserve to have customers let alone people defending them.

I'm actually glad to hear the discussion about the CC# breach at Nashbar. I got burned (I believe it was february or march when the charges showed up), as well as two friends of mine (to whom I had recommended nashbar.com).

When I contacted Nashbar they basically denied the possibility and tried to brush it off.

I did recently place another order with them, and if it is breached again I will be spreading the word about it.

I personally dislike the buck passing. But I really don't like them trying to make it sound like it's no big deal. I still occasionally receive phone calls from telemarketers representing groups that got my information through the credit card fraud I experienced via nashbar.com.

I now have a box of sleeping pills, a box of *blank* business cards, and I guess a subscription to Outside magazine that I never ordered that were ordered with my credit card info.

this is the first time in about 10 years of me having a credit card and buying things online (before that I always had to use money orders) that I have been screwed.

thanks for sharing your experiences also.

I won't be ordering from Nashbar/Performance even with some of their so-called great deals. I've had two negative experiences with their shipping times. I paid for 2 day shipping from Performance and it arrived a week later; I chose ground shipping from Nashbar and it took 10 days. Yet, anytime I order from PBK(UK), its at my doorstep in 4-5 days, shipped free.

Its been mentioned on this forum numerous times about CC being hacked from ordering online. There are ways to avoid it and still have the peace of mind purchasing online. Some credit card companies offer one-time use virtual cc numbers; another great option is Paypal's secure generated one-time use cards as well. I've been using this for as long as I can remember and never had any issues.

Re Nashbar policy of charging for sales tax and shipping and...
My question...I understand the sales tax being 'collected' by Nashbar where they have a storefront or even a storage warehouse in your state...but is charging tax on the shipping fee legal?

Alathea - Can you please post your "list" of favorite, reliable sites for bike equipment purchases? TNX!

Alathea - Can you please post your "list" of favorite, reliable sites for bike equipment purchases? TNX!

You might have better luck asking someone else. I don't think Alathea has posted since last September. Of course I suppose they could be lurking.

Re Nashbar policy of charging for sales tax and shipping and...
My question...I understand the sales tax being 'collected' by Nashbar where they have a storefront or even a storage warehouse in your state...but is charging tax on the shipping fee legal?

PA does require the seller to apply sales tax to shipping and handling charges. Other states may not. It doesn't sound right to me, but I haven't been appointed King yet.

I admit that the notion of charging sales tax on shipping irritates me, but that comes from two things: an annoyance with companies that use shipping as a profit center, and growing up in Illinois, where at that time sales tax was charged only on goods and not services. These days it wouldn't surprise me to learn that it's charged on everything.

Does anyone happen to know what the law states concerning Nashbar adding sales tax to shipping charges?

I called UPS and was told that they do not charge sales tax on items they ship, so who is Nashbar collecting for?

If it is a new, money-making surcharge...albeit to cover their increased cost of shipping goods (fuel costs, etc.), then they should say so, but not list it as a sales tax addition.

Your views?

ZZ

Do you live in the state where Nashbar is located? I have never been charged sales tax by them and I just received a package last week.

Also...I know this is 2 years late but after reading the thread I thought I could enlighten some folks that can't find any information on USPS tracking. The USPS accepts what are called "last mile deliveries" from UPS and Fed Ex. That means either UPS or Fed Ex will carry a package all the way from a company to your town and then drop the package off at your local PO. That is why you don't see any info for many days from the USPS. For instance when I got my package last week I was able to follow it for days in the Fed Ex tracking system and then on the same day they have an exception status on their site and the USPS has an arrival at unti scan and an attempted delivery scan.

Originally Posted by ZinZen

Re Nashbar policy of charging for sales tax and shipping and...

“My question...I understand the sales tax being 'collected' by Nashbar where they have a storefront or even a storage warehouse in your state...but is charging tax on the shipping fee legal?”


Thank you guybierhaus, CraigB, and rex66!

1. PA does apply sales tax to S & H! Yikes. How un-American…

2. “An annoyance with companies that use shipping as a profit center”…me, too! Esp. in Chicagoland where we have the highest sales tax in the United States.

3. Re Central New York…”Do you live in the state where Nashbar is located?”
Unfortunately, yes, Performance has stores in Illinois so we must pay sales tax on merchandise purchased. However, the issue is how fair, legal or legitimate is it for them to then charge “sales tax” on the shipping costs, especially where the shipper, UPS, does not charge NASHBAR sales tax for shipping?!

Question of the Day: Who can one call to find out the law governing the charging of sales tax for delivery of these purchases, i.e., items purchased from an out of state company that has offices, stores or warehouses in state?

Thank you all!

ZZ

If I may piggyback a shipping question, anyone ever ship internationally from evans cycles? I just ordered some stuff this weekend and am curious about how long it'll be..

I placed my first order with Nashbar last week. It arrived a day earlier than expected. Great service. I will not hesitate to order from them again.

My first order from Nashbar resulted in me waiting about 3 weeks for a saddle to be shipped.
I made an order last week and ordered the wrong item by mistake. I emailed them back within an hour to cancel my order and they said they cannot cancel orders and I would have to return the item.
I was generally put off a little by their impersonal nature of doing business. The folks I spoke with were less than enthusiastic to help me.
I'm going to take my business elsewhere in the future. Any suggestions on a company to replace Nashbar would be appreciated.

There's always Performance. Even though they're under the same ownership these days, products and prices are sometimes a little different. FWIW, I've always had good luck with either place, except when I was first starting to ride back in the '70s. Nashbar was called Bike Warehouse, and they never, ever seemed to have anything in stock. Still their catalogs were fun to look through - all the product illustrations were line drawings.