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09-07-09, 03:37 AM
Hi all,
My first post here. I've read thru the posting requirements but my apologies if I've missed anything.
Cracked the stanchion of a Felt F5 1 month ago-no pothole, just a good solid downstroke. Took frame to LBS, was told it would probably be at least a 2 week wait. 3 weeks post, I call LBS, they say it'll be another month to month and a half for another (63cm) F5 frame, but that I could have a more relaxed geometry frame much sooner-declined this option. I've tried contacting Felt thru their online form but have received no replies after 4 submissions over the course of 10 days, nor can I find a phone number.
Anything one can do to speed up this process? I'd prefer cross ship and about 3 days wait, two weeks would have been tolerable, 2 months is ridiculous. I know the computer parts industry reasonably well, and the technique that works best is to find forums, post your problems, and then let the rep come and solve them. I'm open to suggestions, tho.
Best,
John
My first post here. I've read thru the posting requirements but my apologies if I've missed anything.
Cracked the stanchion of a Felt F5 1 month ago-no pothole, just a good solid downstroke. Took frame to LBS, was told it would probably be at least a 2 week wait. 3 weeks post, I call LBS, they say it'll be another month to month and a half for another (63cm) F5 frame, but that I could have a more relaxed geometry frame much sooner-declined this option. I've tried contacting Felt thru their online form but have received no replies after 4 submissions over the course of 10 days, nor can I find a phone number.
Anything one can do to speed up this process? I'd prefer cross ship and about 3 days wait, two weeks would have been tolerable, 2 months is ridiculous. I know the computer parts industry reasonably well, and the technique that works best is to find forums, post your problems, and then let the rep come and solve them. I'm open to suggestions, tho.
Best,
John