Manufacturer, Retailer, Survey and Consumer Feedback - Don't buy from bicyclesource.us
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I bought a pair of Dahon Curve D3's from them, assembled one and determined that it was too small for me. When I asked about returning the second one, which was still unassembled in the shipping crate, they told me that they have a no returns policy on bicycles and advised me to sell it on Craigslist or Ebay. ********!
11-28-09, 03:43 PM
From their website:
Please note we do not reimburse for return shipping costs. Items returned for refund or exchange must be returned within 21 days brand new in their original box with all parts and instruction manuals etc. All parts bags must remain sealed, you may look at the item, but we cannot take it back if it is used. Shipping and a 15% restocking fee will be deducted from your credit. YOU MUST OBTAIN A RETURN AUTHORIZATION NUMBER and RETURN ADDRESS BEFORE RETURNING ANY ITEM BY E-MAILING Orders@BicycleSource.US non-damaged items returned without an RA# will be refused and returned to you at your expense...
For Clothing, Shoes, Bicycles, Car Racks, and Special Order Items, all sales are final, and there are no refunds or exchanges. In the unlikely event we ship the wrong item, please contact us so we may rectify the situation. If the item is damaged in transit, please see instructions above, however no refunds will be given on these items if damaged, only exchange is available.
Sounds like it's on you, bud... You should have read the return policy before plopping down your money. They are not ********, they are businessmen, and their policy is plainly stated. This would not come as a surprise to you if you clicked around their website; I found that statement in about 20 seconds.
yeah, I admit that I didn't exactly read the fine print before I clicked on Buy Now, but any internet retailer that won't take exchanges on items like clothing, shoes and unassembled and completely unused bicycles is asking an awful lot of their customers; in other words, in this day and age, when consumers have lots of choices, they are basically shooting themselves in the foot with a returns policy like that, and I'm not gonna be shy about letting the world know that this is one company where the customer does not come first.
yeah, I admit that I didn't exactly read the fine print before I clicked on Buy Now
I suppose we can close this thread now.
It's a flucking dumb policy.
Let's see a show of hands, anyone here anxious to buy from these people? No one?
Will you remember their name next time you're shopping online for bike stuff? Yes?
Good, my job is done here, and y'all have learned from my mistake.
10-18-10, 12:55 AM
Price Point has the same return policy, so you need to read before you buy to see if it's acceptable to you, no problem with me though.
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