Bicycle Mechanics - I don't think this is going to work

My new crankset arrived and...

http://i219.photobucket.com/albums/cc219/walkingfloor198/WTF002.jpg
http://i219.photobucket.com/albums/cc219/walkingfloor198/WTF001.jpg

:notamused:

It'll definitely make for an interesting ride.

One of the arms is defective, or maybe the company changed how they phase the spindle and gave you a mixed set. Time to an email to customer disservice.

Well, now I've seen everything! I had no idea that could ever be an issue.

This was an ebay purchase.Both seller and Manufacturer been contacted and the seller said to call back Monday.:notamused:

1st time i see stuff like that ever... are u sure one of your friends is not playing a prank on you? :)

eighthinch...why am I not surprised.

pay cheap, usually get cheap.

eighthinch...why am I not surprised.

pay cheap, usually get cheap.

That might be unfair. This almost certainly isn't the result of sloppy manufacturing, which might account for an error of a degree or so. There was probably a design change implemented at one point, and 2 arms from different generations were mixed in one box, either in the packing room of the maker or the seller here in the USA. It's comparable to getting two different length crank arms in one box, something I've seen occasionally with all brands including Shimano and Campagnolo.

Ride it like it is. Don't be like everybody else.

Likely a manufacturer that makes cranks to be compatible with both types.
Shimano (and some others) have the square oriented as a diamond when the arm is held vertcal.
Truvative(and some others) appear as a square. Probably a packaging error.
http://i47.tinypic.com/t5qh7a.jpg
http://i49.tinypic.com/5dkt42.jpg

eighthinch...why am I not surprised.

pay cheap, usually get cheap.

Cause we all know that paying top dollar guarantees what?

Likely a manufacturer that makes cranks to be compatible with both types.
Shimano (and some others) have the square oriented as a diamond when the arm is held vertcal.
Truvative(and some others) appear as a square. Probably a packaging error.


Looks like Eight Inch has cranks oriented both ways

http://cgi.ebay.com/EIGHTH-INCH-CRANKSET-165MM-FIXED-GEAR-SINGLE-SPEED_W0QQitemZ140371062499QQcmdZViewItemQQptZCycling_Parts_Accessories?hash=item20aec46ee3

http://cgi.ebay.com/EIGHTH-INCH-CRANKSET-165MM-FIXED-GEAR-SINGLE-SPEED_W0QQitemZ140385272823QQcmdZViewItemQQptZCycling_Parts_Accessories?hash=item20af9d43f7

This would make the scenario of a packaging error more likely.

It's their answer to Biopace. Don't you know this is the most ergonomic design, ever?

Cause we all know that paying top dollar guarantees what?

usually it provides higher quality assurance.

I've always thought it would be a fun prank to play on someone with an ISIS, Octalink, or external BB crank to change the position of a crank arm by by one flute and see how long it takes them to figure it out. Anyone ever tried it?

it's their answer to biopace. Don't you know this is the most ergonomic design, ever?

lol :)

I've always thought it would be a fun prank to play on someone with an ISIS, Octalink, or external BB crank to change the position of a crank arm by by one flute and see how long it takes them to figure it out. Anyone ever tried it?

Too obvious, stick with the tried and true ball bearing in the toptube.

it's their answer to biopace. Don't you know this is the most ergonomic design, ever?


ride it like it is. Don't be like everybody else.

lol

usually it provides higher quality assurance.

Tell that to a Lexus owner.

I can't stop laughing.....This one wins a prize!! :roflmao2: :eek: :roflmao2:

I've always thought it would be a fun prank to play on someone with an ISIS, Octalink, or external BB crank to change the position of a crank arm by by one flute and see how long it takes them to figure it out. Anyone ever tried it?

If the rider is using clipless pedals and is just a little bit more than clueless they'll notice right away. Any minor crank damage or offset is *very* noticeable.

Tell that to a Lexus owner.

I think higher-end products usually means lower number of defects -- and I think most people would be agree except those wishing to pick a fight online.

Note that I used the word usually in all my statements here and that my original statement was made prior to the realization that this was just a simple packaging error and not a manufacturing error, so this is all moot.

just a simple packaging error

What is realy frustrating (and I should of made it more clear) is the level of coustermer service.So far has been zero.Last time i dealt with a "packaging error" not only did the company quickly send a reply email but they called me on the phone and sent a new package next day air at there expense. This was on a friday in the evening and was impressed even more.
Instead I get "Call back Monday".Maybe If I lower my expectations i'll be less disapointed. ;)

What is realy frustrating (and I should of made it more clear) is the level of coustermer service.So far has been zero.Last time i dealt with a "packaging error" not only did the company quickly send a reply email but they called me on the phone and sent a new package next day air at there expense. This was on a friday in the evening and was impressed even more.
Instead I get "Call back Monday".Maybe If I lower my expectations i'll be less disapointed. ;)

Call back Monday, for an issue called in on Friday isn't unreasonable. Possibly the right person was out, and after all Monday is the next business day. In that case "where can we call you on Monday?" would have been better, but I think either way the company deserves 1-2 business days to respond.

I think higher-end products usually means lower number of defects -- and I think most people would be agree except those wishing to pick a fight online.

Note that I used the word usually in all my statements here and that my original statement was made prior to the realization that this was just a simple packaging error and not a manufacturing error, so this is all moot.

Weren't you the one who went right for the denigration of EigthInch. Pulled out the jump to conclusion mat a little quick, didn't you.


Call back Monday, for an issue called in on Friday isn't unreasonable. Possibly the right person was out, and after all Monday is the next business day. In that case "where can we call you on Monday?" would have been better, but I think either way the company deserves 1-2 business days to respond.

We live in an era where the expectation is for instant gratification.

Call back Monday, for an issue called in on Friday isn't unreasonable. Possibly the right person was out, and after all Monday is the next business day. In that case "where can we call you on Monday?" would have been better, but I think either way the company deserves 1-2 business days to respond.

That's weak customer service anyway you look at it. The proper way would be to take the customers name/information and forward and make sure it gets read by the person who needs to read it. *That's* customer service.

Too obvious, stick with the tried and true ball bearing in the toptube.
or two rolls of nickels in a cf seat tube... hehehe

Put it on the bike that way for friends who want to borrow your bike

Put it on the bike that way for friends who want to borrow your bike

I know someone that had to ride ~5 miles with their cranks out of phase (user error, and on square taper... I mean Really how do you do that?) I laughed so hard when they rode up to my house

Ouch! I bought a NOS right crankarm with the square configuration for $5 once thinking deal of the century, 'til I got it home and looked at it more closely.

Paying for that combo platter crankset would be a tad more upsetting, I'd imagine.

Weren't you the one who went right for the denigration of EigthInch. Pulled out the jump to conclusion mat a little quick, didn't you.


their products arent exactly known for quality (i.e. their piss-poor scrambler frameset which I have experience with) -- rather, they're known for being inexpensive. cheaply made products tend to have more problems. that's not denigration -- that's reality.

what exactly are you grumpy about? I already admitted to jumping the gun on the crankset being a defect. Move on.

I spoke with them this morning and its being taken care of. I am really impressed at how its being handle and there level of profesionalism. You can really tell customer service is a high priority for them.Originaly I contacted them outside of business hours and not much could be done.
Thanks for listening to me rant,:rolleyes:sharing your wisdom and the humor.

As for quality,I do not have experience with there products.I choose this brand not only for the price but after researching there was nothing negative found.

Later,
MK

If this is not the 1st time that happens then they should learn to check the items before sending them, after the 1st time i would be checking all those cranksets just in case.

It's their answer to Biopace. Don't you know this is the most ergonomic design, ever?

Of course, Hipster Biopace. Gonna be the new Black.
Dude, you totally scored!

Hipster Biopace... the new Black.

:lol:
I sshould do posters or better yet T-shirts!!

Group buy??

:p

"Dimwits Bike Shop. Feel The Love!" Picture from your original post.

- t-shirt

They might pay you NOT to print them.

Rather, they're known for being inexpensive. cheaply made products tend to have more problems. that's not denigration -- that's reality.

Like a VW beetle compared to a more expensive Chevy Corvair....