Touring - Took the Randonee to get worked on today.

I took my Randonee in to a REI to get a "warranty tune up" today. Well the rear derailleur, Deore lX will not go onto the the 34 gear, and a few other issues. There was a lot of play in the rear hub so they are probably going to have to rebuild it also. I am hoping that REI sticks to their word and will fix it under warranty. The wrench said it will be about 2 weeks before it will be ready.
Do I have anything to be worried about?

It's been my experience with REI that they do what they say and they take very good care of their products.

The shifting problems are probably not much to worry about as that is why a new bike will always require a tune-up at some point. New cables will stretch into their natural position over time which makes shifting and braking sloppy. It doesn't take 2 weeks to adjust that. The rear hub having play in it may have been sloppy on the builders part for not checking that the hub was adjusted properly to begin with. That is still a minor adjustment and shouldn't have had time to damage the barrings. That it is taking 2 weeks to fix is worrisome. Either you have a really busy REI or there's some part that they have to replace that is going to take time to order. Either way, they are going to fix it. It's either that, or you have the threat of returning it.
Should be fine.

Agree with rothenfield1: this sounds like a couple of minor adjustments to me. Why is it taking so long?!? I'd be more worried about that than anything else...

Agree with rothenfield1: this sounds like a couple of minor adjustments to me. Why is it taking so long?!? I'd be more worried about that than anything else...

Because it's the height of cycling season where everyones pulling their bikes out and the shops are swamped..

I guess it didnt help that I took it in on Saturday during the anniversary sale on memorial day weekend. The rear derailleur need to be replaced. The pulleys on the derailleur actually rub on the cassette on the last 2 gears. I was pissed when they said 2 weeks, but i guess thats better than buying a new derailleur and have to pay for all of the labor.

The rear derailleur need to be replaced. The pulleys on the derailleur actually rub on the cassette on the last 2 gears.

This is a common problem. The fix is usually to tighten the "B-tension" or "b-adjust" screw on the rear derailleur a couple of turns, which moves the pulleys further from the cassette. I would estimate that this should take less than 5 minutes. If your mechanic has tightened the B-tension screw to the limit, I'm not sure that swapping the derailleur for a new one of the same model will solve the problem...

Several years ago I needed a bit of work on my frame. REI wanted the best mechanic to do the work, thus I had to wait for over a week even though you would expect that November in Wisconsin is not a busy time for bike mechanics. REI is more customer service oriented than any other bike shop in my area, I now consider them to be my local bike shop.

why worry? btw it's about time you got some cone wrenches and learned to adjust your bearings or resign yourself to worrying the next time you get new wheels.

Sorry about the delay in responding. The B-adjust screw is all the way in, so not sure what they will do about it. I am starting to doubt the mechanics that the have working at that store, but I am going to trust that they will fix it.