I've heard nothing from Kryptonite. I expected the automated reply. It's been 4 days. Is anyone else having luck here?

Keep in mind, there's no point in vindicating Kryptonite until someone's lock actually _is_ replaced.

Very true quaternion, but you have to give them (Kryptonite) a little credit for admitting there is a problem and starting to take the necessary steps to correct it.

The other companies are in denial about this and have not (yet) made the same admission.

I believe that although it will take time and cost them a ton of money, Kryptonite will make good on their promise.

Just received a phone call from Winner International (maker of "The Club" and other anti-theft devices), they are aware of the problem.

I told them about how I used the "Bic Pen" to compromise their "6 Foot Cable Lock #UTL902 ".

They are sending me the necessary shipping lables so I can return the aformentioned item for an exchange to a "non-tubular cylinder" locking product. And in addition they are sending me a second bike lock (u-style non-tubular cylinder) at no cost, for making them aware of this matter.

Now that is what I call customer service!!!

They are sending me the necessary shipping lables so I can return the aformentioned item for an exchange to a "non-tubular cylinder" locking product. And in addition they are sending me a second bike lock (u-style non-tubular cylinder) at no cost, for making them aware of this matter.
Wow - that's fantastic. So, should we start compiling a list of who's naughty and nice? (Maybe check it twice?)

Of course, the real question is whether that guy will get a new Harley :p

This is funny...
MOMA salutes Kryptonite AND Bic:
http://www.alrightjack.com/2004/09/humbling-masterpieces.html


So, let's call it a world-wide thievery-art-project, much more palatable.

I've heard nothing from Kryptonite. I expected the automated reply. It's been 4 days. Is anyone else having luck here?

Keep in mind, there's no point in vindicating Kryptonite until someone's lock actually _is_ replaced.


I got a reply from them right away. Two same automated emails actually.
They listed all the information I need to send them and gave me the address for sending in the lock and the info. I never did it though cause I can't wait till mid October without the lock. I'll just return it to the LBS wher I bought it and buy a different one. Does anyone know which locks are good now? I have a KryptoLok and I wanted something comparable to that.

I got a reply from them right away. Two same automated emails actually.
They listed all the information I need to send them and gave me the address for sending in the lock and the info. I never did it though cause I can't wait till mid October without the lock. I'll just return it to the LBS wher I bought it and buy a different one. Does anyone know which locks are good now? I have a KryptoLok and I wanted something comparable to that.


Kryptonite New York 3000 Lock seems like the right choice, for now.

http://www.nashbar.com/profile.cfm?category=102&subcategory=1120&brand=&sku=5753&storetype=&estoreid=&pagename=

Avoid any lock (or keys) that look like these (click links below)

http://www.spdhardware.com/cl/LONALS-1%20PIC.GIF

http://www.illinoislock.com/lq13a.gif

http://www.laigroup.com/cat_vending/images/p10s526gj150.jpg

http://www.windcorp.com/jpg-files/10058000.jpg

http://www.sleutel-service-plus.nl/images/tubular.jpg

http://www.seco-larm.com/Images/SS0901L.jpg

I've heard nothing from Kryptonite. I expected the automated reply. It's been 4 days. Is anyone else having luck here?

i sent an e-mail to kryptonite@irco.com on 22-sep, and got the auto-reply with the form to fill out and send to lockexchange@irco.com. i filled that out and sent it on the same day, and i haven't heard anything back. it's long enough that i'm starting to get a little bit annoyed. i understand that there are logistics involved in distributing so many replacement locks to so many people, but at least an e-mail confirming receipt of my info would be nice.

i notice that they now have a web form for this:

https://www.kryptonitelock.com/inetisscripts/abtinetis.exe/templateform@public?tn=product_exchange.tem

there it says:

"Once you submit your information, you will be added to our database. You will then be contacted by us with a UPS Call tag that we will send out to you. Due to the volume of e-mails it may take several days for us to contact you."

i'd say 5 days is starting to push beyond "several"

has *anybody* heard back from them?

- rich

I have a Trek (By Kryptonite) Ali-Baba lock, it has one of the circular keys, does anyone know if this lock is covered under the lock exchange program?

Also, is Ali-Baba the TREK model name, or the Kryptonite name?
If so, does anyone know the Kryptonite model name?

at the following URL:

http://www.kryptonitelock.com/inetisscripts/abtinetis.exe/templateform@public?tn=urgent_update

they say:

Kryptonite will also exchange the following co-branded tubular cylinder locks with a comparable non-tubular cylinder lock. These co-branded products include; Giant by Kryptonite (USA product only), KHS Ultra Cycle by Kryptonite, Raleigh products by Kryptonite (Avenir U-Locks, Cycle Pro U-Locks, Diamondback U-Locks) (USA product only) and Trek by Kryptonite (Ali Baba and Sherlock U-Locks, Dreadlock Armored Cable). If you have a co-branded lock that is not included in this list, please contact Kryptonite customer service at 1-800-729-5625.

Even though I don't need my lock on a daily basis (I have semi-secure parking for my bike both at home and at work), I'm not sure if I can wait the month or more for a replacement from Kryptonite. I'm wary of trusting just a cable and small padlock (my other alternative), and I don't want to be without my bike for everyday uses.

So I took a look this weekend at OnGuard U-locks. They are HEAVY AS HELL. I can believe from the looks of them that they're heavier duty than Kryptonite, but I'm just not sure if I can justify carrying around that much weight. I wish the store had had a scale. I'm guessing that they're a reasonable percentage of the weight of a high end bike.

i filled that out and sent it on the same day, and i haven't heard anything back. it's long enough that i'm starting to get a little bit annoyed.
That's what I was afraid of. A confirmation email would really be nice.

annoying
Do you REALLY want me to go into detail about how many hours I've spent that week talking to not just Kryptonite but Master Lock and Onguard as well?

Do you want me to transcribe the calls?

Do you me to tell you about the company in Stuart, FL that I WAS going to buy a lock through until that town got largely erased by a Hurricane?

I've got enough crap to deal with lately WITHOUT coming back after being out of commision for the last two days (due to that same friggen hurricane) to find seven month old newbies whining about my not wanting to explain untill I'm blue in the face about information I posted after spending HOURS on the phone digging it up so that people I've never personally met could have an easier time of things.

Take the answer I gave and deal with it you ingrate.

Do you REALLY want me to go into detail about how many hours I've spent that week talking to not just Kryptonite but Master Lock and Onguard as well?
Um, I think he meant that it must have been "annoying" for you to have to make all those phone calls, not that you're in any way annoying. At least, that's what I understood.

...coming back after being out of commision for the last two days (due to that same friggen hurricane)...
Oh man. Sorry to hear that. Thanks for digging up all that info.

Um, I think he meant that it must have been "annoying" for you to have to make all those phone calls, not that you're in any way annoying. At least, that's what I understood.
So easy to tell with that one word answer.


Oh man. Sorry to hear that. Thanks for digging up all that info.
Don't worry about it. Most of the people here are good about helping others out with inforamtion that they come up with. I was merely doing my part.
For those that missed the information the first couple of times I'll repost it:

If you have the NY Chain or Noose and you DON'T want the "Molly Lock" you NEED to put down that you have an EV Disc Lock and not a NY this or that.
If you say or mention that you have the NY Chain or Noose you're getting a "Molly Lock". I can't stress this enough.

DO NOT MENTION YOU HAVE THE CHAIN OR YOU WILL GET THE "MOLLY LOCK"

There's no way I can make this ANY CLEARER so if you make a mistake don't complain to me.

Those who notate that they have the EV Disc (ostensibly for a motorcycle) will (as I was told) get the NEW version of the lock (pictured below) that has the new "Euro" style key as used on the NY 3000 series locks and the new line of Kryptonite locks (second picture)
http://img61.exs.cx/img61/4247/evdisc_200.jpghttp://img61.exs.cx/img61/623/NEWKRYPTOKEYS.jpg

Please don't screw this up by requesting colors - that's petty, stupid, and just plain ain't going to happen.

There is an upside to all of this. If you lose your key to your lock, it doesnt matter!

Do you REALLY want me to go into detail about how many hours I've spent that week talking to not just Kryptonite but Master Lock and Onguard as well?

Do you want me to transcribe the calls?

Do you me to tell you about the company in Stuart, FL that I WAS going to buy a lock through until that town got largely erased by a Hurricane?

I've got enough crap to deal with lately WITHOUT coming back after being out of commision for the last two days (due to that same friggen hurricane) to find seven month old newbies whining about my not wanting to explain untill I'm blue in the face about information I posted after spending HOURS on the phone digging it up so that people I've never personally met could have an easier time of things.

Take the answer I gave and deal with it you ingrate.

I meant the moronic distinction between getting a molly lock or a new shackle was annoying. I paid for the EV disc, i should get a newer Ev Disc (Had I wanted a molly lock, i would have ordered that when i got my NY Chain. i probably should have put that in my earlier post, been more clear, blah blah blah. I didn't know you'd come back from your hurricane induced absence all surly. I may not have meant you personally were annoying, but the content of the message was, as were aspects of its presentation. And i certainly wasn't whining, you answered my questions.

You ever thought of a career in investigative journalism? You seem to have plenty of time for all the research it entails. Of course, i don't know how well your patronizing presentation of the results of that research will go over, but then again, I'm just a seven month old newb right? As though a longer history on the board makes up for you being an a**hat.

Or perhaps "I talked on the phone with people from Kryptonite for awhile" would have been a better answer than:
Because I ask the right questions of the right people. The information I've given is a result of those efforts.
You know, citing a source for the info, which was the point of my "how are you so informed" question.

That aside, who is awarding a prize for the first person to get their info on exchange in the mail from Krypto?

I received my replacement lock from Winner International.

I had the "6 Foot Cable Lock- Product No. UTL902" (http://www.theclub.com/automotive/default.htm).

which was replaced by the "7-Foot Cable and 2-1/8 Weatherproof Padlock- Product No. UTL 871 " (http://www.theclub.com/hardware/cable.html).

You ever thought of a career in investigative journalism? You seem to have plenty of time for all the research it entails. Of course, i don't know how well your patronizing presentation of the results of that research will go over, but then again, I'm just a seven month old newb right? As though a longer history on the board makes up for you being an a**hat.

Or perhaps "I talked on the phone with people from Kryptonite for awhile" would have been a better answer than:

You know, citing a source for the info, which was the point of my "how are you so informed" question.

That aside, who is awarding a prize for the first person to get their info on exchange in the mail from Krypto?Who's more patronizing Sparky? Me who's giving the facts in a "here's how it is" format or you Mr."You ever thought of a career in investigative journalism?" Yes I spent a LOT of time on the phone with these lock companies(if you had been following the thread you'd have known that), yes I managed to speak with the "right people" do I have to give everybody their names so they can b!tch that they put down the wrong information to get the lock they want in even though it's a violation of the policy set forth by the company? The policy is to issue "Molly Locks" to those with chains. I don't want to get these specific helpful people fired by telling you how they told me how to beat their system, but apparently you do.
I'm under NO obligation to you or anyone else to reveal the names of my sources or what department they work in. If you choose to question my integrity so be it. I've got a reputation for calling it as I see it - regardless if others like it or not. Especially you Mr."Cause i don't believe in anything..." I don't have time to coddle you or worry that you don't like the information I give or the manner in which I present it.

Who's more patronizing Sparky? Me who's giving the facts in a "here's how it is" format or you Mr."You ever thought of a career in investigative journalism?"
I'm under NO obligation to you or anyone else to reveal the names of my sources or what department they work in.

And now he won't reveal his sources, which no one asked for in the first place. Journalisitic integrity. A++


Especially you Mr."Cause i don't believe in anything..." I don't have time to coddle you or worry that you don't like the information I give or the manner in which I present it.

Aww. You read my blog. How cute. A**hat.

Looks like an ambulance chaser to me...

You know, citing a source for the info, which was the point of my "how are you so informed" question.

And now he won't reveal his sources, which no one asked for in the first place. Journalisitic integrity. A++




Aww. You read my blog. How cute. A**hat.Seems to me you wanted them Sparky, and no I didn't read more than the first line )That was plenty). Blogs exist merely to stroke the egos of the inconsequential and the irrelevant.
An intelligent person would have inferred that the information was gleaned from a source at Kryptonite mainly due to the fact that the bulk of my posts in this thread relate to conversations I had with people at Kryptonite

Aww. You read my blog. How cute. A**hat.


:( http://www.bikeforums.net/faq.php?faq=basic_guidelines#faq_harrassment :)

At one time Citadel locks were are big competitor to Kryptonite - anyone know if they are still in business? I have an old Citadel d-lock that I'm about to throw out but thought I'd check to see if the company still exists (and may replace?)

Thanks.

As previously stated in other threads, this matter is not restricted to just Kryptonite locks. Every major lock making company uses the exact same "tubular cylinder/push pin" design in several of their products. All of the newer Harley Davidson Motorcycles (1998-present) use this exact same design on the ignition and fork locks of each bike. I was able to unlock a H.D. 2004 V-Rod with the Bic Pen.

As of this date and although most of the major lock makers have been made aware, Kryptonite is the only company to admit there is a problem and is actually attempting to do something about it.

http://www.kryptonitelock.com/inetisscripts/abtinetis.exe/templateform@public?tn=urgent_update

This is not a defect (since the locks still work like they are supposed to) but rather a design flaw (since they can all be so easily picked by the use of a Bic Pen).

Avoid buying or using any lock or keys that look like these (click links below)

http://www.spdhardware.com/cl/LONALS-1%20PIC.GIF

http://www.illinoislock.com/lq13a.gif

http://www.windcorp.com/jpg-files/10058000.jpg

http://www.sleutel-service-plus.nl/images/tubular.jpg

http://www.seco-larm.com/Images/SS0901L.jpg

Evidently, I've sorta arrived in the middle of a firestorm, and rightly so. I'm a journalist who's working on a feature that looks at why the pen tube can compromise the cylinders of the locks featured on some Kryptonite, Master Lock, Kensington and other products. Like Raiyn and others have noticed, Master Lock isn't being too cooperative (I've had a tough time getting a pr contact). For that matter, Kensington (another Fortune Brands company) isn't cooperative, as well.
The public does need to know what products are affected, and since I'm on a tight personal budget (and I haven't seen any posted videos of specific Master Lock models being compromised), I'll buy them and test them out myself in order to list them as 'products to avoid' in my story. If there is no official response made public to the product defect issue (any company can take a wait-and-see basis and offer a one-for-one exchange when a customer calls with a problem-- that's very reactive-- vs. letting people know there's a problem publicly <e.g. the corporate website> so people can take measures to protect their assets-- which is proactive and more responsible>), I'll also note it in my article. Please let me know what model lock you have if it's defective!
Kryptonite, on the other hand, was very informative, owned up to their mistakes and named affected models. They're going to show their new disc cylinder solutions at Interbike this year. They've had a lot of product dropped off store shelves, but at least you know that you're at risk if you're using one of their 'defective' products. Other companies are not making anything public. Those who know their product is screwy can get an exchange (if there is another product), those who don't might just find their bike, laptop or even motorcycle (yes, that's right) missing. Too bad, isn't it?

only 46,000 view needed to reach half a million :eek: Come on guys let get there :p

Please let me know what model lock you have if it's defective!
Kryptonite, on the other hand, was very informative, owned up to their mistakes and named affected models.


I was able to open the "6 Foot Cable Lock #UTL902" made by Winner International, which they exchanged for a non-cylinder/tubular lock and cable.

I was also able to unlock the fork and ignition locks on a 2004 Harley Davidson Motorcycle.

Both done with the "Bic Pen".

DC Comics' 'Kryptonite' Trademark Survives Court Challenge by Maker of Bicycle Locks

www.nylawyer.com/news/04/09/092204b.html
New York Lawyer
September 22, 2004

By Mark Hamblett
New York Law Journal

The stuff that weakens the Man of Steel is protected by trademark.

A federal judge has ruled that the owner of the Superman franchise, DC Comics, owns a valid trademark in "kryptonite" that can be protected from dilution and infringement by a bicycle lock company that adopted the name.

Southern District Judge Richard Owen issued several summary judgment rulings favorable to DC Comics in DC Comics v. Kryptonite Corp., 00 CV. 5562, including a finding that kryptonite, "Superman's one fatal flaw," is a protectable symbol under the Lanham Act.

The judge refused to dismiss a claim that DC breached a contract on limited trademark use it reached with Kryptonite Corp., leaving the bulk of that issue for trial.

Coincidentally, the decision came a few days after Kryptonite Corp. acknowledged that its $90 bike lock can be opened with a ballpoint pen — a widely reported story. The Canton, Mass.-based company said last Friday it is accelerating the introduction of a pen-proof version.

Kryptonite Corp. began using the name in 1972 for bike locks and other security devices. In 1976, it applied to register "Kryptonite bike locks" with the U.S. Patent and Trademark Office.

In 1983, after years of correspondence, DC Comics and the company reached an agreement that allowed the limited use of three marks associated with the kryptonite name as long as they were only for security devices and accessories for two-wheeled vehicles.

The company promised not to associate its products with the characters "Superman, Superboy, Supergirl, Superkids, Super Jr. and Krypto the Underdog." Nor would it "use the word 'super' or a super formative word in the advertising, promotion, packaging or labeling" of its products.

DC Comics claimed the express limitations in the agreement were breached in the 1990s when the Kryptonite Corp. applied for trademark applications for use of the kryptonite trademark for items other than locks and handlebar grips for bikes. The Kryptonite Corp. had applied for and/or registered "Krypto" stem words in violation of the agreement and used the word "super" in ad campaigns, DC Comics said.

DC Comics filed suit alleging infringement, unfair competition and dilution of the trademark, as well as state law claims that Kryptonite Corp. was using kryptonite and other words containing "krypto" to confuse consumers into believing there was a connection between its products and the Superman legend.

The lock company counterclaimed for recision of its agreement with DC Comics, saying the purposes of the agreement had been "substantially frustrated."

Paul Fields of Darby & Darby and Jonathan E. Moskin of White & Case represented the Kryptonite Corp.

Patrick T. Perkins of Fross Zelnick Lehrman & Zissu represented DC Comics.

Seems to me you wanted them Sparky, and no I didn't read more than the first line )That was plenty). Blogs exist merely to stroke the egos of the inconsequential and the irrelevant.
An intelligent person would have inferred that the information was gleaned from a source at Kryptonite mainly due to the fact that the bulk of my posts in this thread relate to conversations I had with people at Kryptonite

annoying.

I'll repeat:

Or perhaps "I talked on the phone with people from Kryptonite for awhile" would have been a better answer than:

Because I ask the right questions of the right people. The information I've given is a result of those efforts.
You know, citing a source for the info, which was the point of my "how are you so informed" question.

Pardon me for not "inferring that the information was gleaned from a source at kryptonite..." because i don't care to look through 40 pages of the same things being repeated just to find the posts by a self-important, condescending blowhard who's stroking his own ego because he generally feels inconsequential and irrelevant. He had plenty of time to talk to these people, amass a good base of knowledge about the problem, and bring it here so he could have a place to condescend, and get annoyed when questioned about it.

I never wanted any names, all you had to say was what i mentioned above. You made it personal, (again ego), reaching for anything you could to attack (the blog title's from a quite popular and fantastic song, but you didn't know that), and being pissy about questions WHEN YOU PUT YOURSELF OUT THERE AS SOMEONE IN THE KNOW. Go on with your bad self, your high-falutin language, and the hipocrisy you reek of whenever you speak of another's ego. Flame off.

[edited for brevity] Flame off.
:( http://www.bikeforums.net/faq.php?faq=basic_guidelines#faq_harrassment :)
Enough with the off topic garbage. If you can't stay on topic don't post.

Hey everyone. Look at what I got in the email. Sure some of you might have gotten this.

Strange, no subject line. here:

Dear Kryptonite Customer:

Thank you for registering for the Kryptonite Lock Exchange Program.

You will soon receive an e-mail with instructions about how and where to
return your current lock and at least one working key for the lock. A
Postage Paid Label will be included in this e-mail.

Once we have received your tubular cylinder lock and key(s), and stock is
available, your replacement lock will be shipped. We are expecting to
begin shipping out non-tubular cylinder locks beginning Mid October.

We are working day and night to get the new non-tubular cylinder Kryptonite
locks manufactured and available to ship to you. If you have any
questions, please call Customer Service at (800) 729-5625.

Your security is our priority. Thank you for your patience.

Kryptonite Customer Service

But I didnt get a "Postage Paid Label" in the email. What gives?

Hey everyone. Look at what I got in the email. Sure some of you might have gotten this.

Strange, no subject line. here:

Dear Kryptonite Customer:

Thank you for registering for the Kryptonite Lock Exchange Program.

You will soon receive an e-mail with instructions about how and where to
return your current lock and at least one working key for the lock. A
Postage Paid Label will be included in this e-mail.

Once we have received your tubular cylinder lock and key(s), and stock is
available, your replacement lock will be shipped. We are expecting to
begin shipping out non-tubular cylinder locks beginning Mid October.

We are working day and night to get the new non-tubular cylinder Kryptonite
locks manufactured and available to ship to you. If you have any
questions, please call Customer Service at (800) 729-5625.

Your security is our priority. Thank you for your patience.

Kryptonite Customer Service

But I didnt get a "Postage Paid Label" in the email. What gives?That would be because it says "You will soon receive an e-mail with instructions about how and where to
return your current lock and at least one working key for the lock. A
Postage Paid Label will be included in this e-mail."

The e-mail with the label will likely be the NEXT one you get from Kryptonite just like they said. They're probably setting up an area/ address to send the locks to at the present and that's why you didn't get the label. They can't process them untill the have the resources to take in the influx of used locks.

Enough with the off topic garbage. If you can't stay on topic don't post.

hahaha

Hey everyone. Look at what I got in the email. Sure some of you might have gotten this.

i also finally got a response. i sent my info in on the first day, it took 8 days for a response.

the response is basically nothing but a confirmation, saying that i'll get another e-mail with actual instructions about what to do.

- rich

<snip>...to find seven month old newbies whining... <snip>

and

Pardon me for not...<snip> Flame off.

Before launching any additional personal attacks on each other, I urge you both to please see the Forum guidelines (as suggested by Joe the ueber-janitor above). Let's keep this thread civilized and on topic. Thank you.

--J

the response is basically nothing but a confirmation, saying that i'll get another e-mail with actual instructions about what to do.

It's a delay tactic - they're not yet ready, but have plans in the works. Doesn't bother me too much, they've reassured me that they're on the case so I know it's just a matter of time before I get my new lock. Fair play Kryptonite.

Al.

Before launching any additional personal attacks on each other, I urge you both to please see the Forum guidelines (as suggested by Joe the ueber-janitor above). Let's keep this thread civilized and on topic. Thank you.

--JDay late and a dollar short Juha.

One day after I registered my old Kryptonite locks on-line, I got the e-mail stating that a "Postage Paid Label" will be e-mailed to me for returing my locks and getting new locks. I wish Ford had been so quick to deal with the "slight" design problem with my Ford Pinto.

I live in a bad, bad neighborhood, with some rather skilled bike thieves. It has become clear, in my area, if someone locks a $1,000 bike outside, in public, overnight, there is not a lock in the world that will prevent it from being stolen. The LOCK is just one small part of reducing the odds of a theft.

One drugstore near me has a sturdy rack next to its large glass front door in full view of two cashiers and a security guard. The other drug store has its rack in a dark part of its rear parking lot. One neighborhood movie theatre has its mega-strong rack directly in front of the always occupied ticket booth. The other has its rack in a back corner of a large parking garage. So, which drug store do I shop at? Which movie theatre do I ride to?

A friend of mine is more cautious than I am. When he goes to a coffee shop or restaurant, he brings his bike inside. If the manager is unhappy, he and his friends take their business elsewhere. Two area stores installed good racks, JUST to keep him from bringing his bike inside.

So, the weak "link" in the anti-theft problem may not be locks, it may be the willingness of owners to insist on high quality racks in well light, well observed locations.

Kryptonite has been doing its job in building locks that can delay skilled crooks for four or five minutes (NO lock can stop a well prepared crook for longer than five minutes). We as bike owners, need to do our job by insisting on stores, employers, and schools providing safe locations that will not give a crook the five minutes alone he needs to steal a bike.

Did anyone sent their u-locks to Kryptonite?

I AM POST #1000!! hurray for me!

I AM POST #1000!! hurray for me!

Woot, woot. The roof, the roof, the roof is on fire. We don't need water! :D

Don't konw if this has been posted yet as I have not read all 41 pages but here is what snopes has to say about the subject

http://www.snopes.com/crime/warnings/kryptonite.asp

Yes they can be picked with a bic pen and they have the video to prove it.

Don't konw if this has been posted yet as I have not read all 41 pages but here is what snopes has to say about the subject

http://www.snopes.com/crime/warnings/kryptonite.asp

Yes they can be picked with a bic pen and they have the video to prove it.The snopes thing has been covered and our site hosts the videos.

I received my replacement lock from Winner International.

I had the "6 Foot Cable Lock- Product No. UTL902" (http://www.theclub.com/automotive/default.htm).

which was replaced by the "7-Foot Cable and 2-1/8 Weatherproof Padlock- Product No. UTL 871 " (http://www.theclub.com/hardware/cable.html).


I just received a follow up phone call from Winner International. The rep (Jane) stated that they (Winner Intl.) are in the process of discontinuing the manufacture and distribution of their products that utilze the cylinder/tubular push pin style locks.

For those that are interested I have just done another Kryptonite story, filed from Interbike in Las Vegas. The story details when the replacement locks will be shipped, and lots of other stuff.

http://www.bikebiz.co.uk/daily-news/article.php?id=4753

ok i havent been reading this tedious thread for a while but here, just got this email in response to my complaint about having to send the lock first:

As locks become available, we will send you a UPS postage paid label by
e-mailor mail. Once you receive that label you can call us at 800-729-5625
with your credit card information and we will send out your new lock. We
will not charge your credit card unless we do not receive your old lock
back within 21 days of shipping your replacement. If you do not return
your lock within 21 days, your credit card will be charged the retail price
for that lock. Your credit card information will be destroyed upon receipt
of your old lock and keys.

Customer Service Representative
Kryptonite
437 Turnpike St
Canton, MA 02021
Phone: (781) 828-6655
Fax: (781) 821-4777

Dublin city, Ireland: I had a "man in the street" pull a pen out of his jacket and point out to me that it could open my Kryptolok Plus.

He was waiting in line for a cash machine ahead of me - I was using the D lock to temporarily secure the bike while I got cash and a sandwich from the shop next door. His pen was the wrong size to work thankfully, but the fact that random strangers know about this exploit here in Dublin, where it did not get much publicity, is very worrying. I can't even use the paperweight to deter opportunist thieves now...

Hurry up and get me the postage paid info Kryptonite!

I just tried to open a Master Lock "Titanium" steering wheel lock with a bic pen and it took about 8 seconds to open. It has the same round lock as the bike locks. Looks like cars can be stolen as easy as bikes now....

The round key lock has been used by every bike lock company, and for a bunch of other products, such as gun cabinets. Kryptonite is the ONLY company that is making an effort to assist every single owner of their products.

"BicycleBusiness" at www.bikebiz.co.uk reported on October 6th, that Kryptonite has moved up shipments of the new locks from its factory from January to October, and is airfreighting them to the USA, an expensive way to ship heavy products. Kryptonite has decided to mail replacement locks to its prior customers before supplying any new locks to retail dealers.

Kryptonite will begin mailing the first allotment of replacement locks to owners who have registered for the replacement program on about October 13th, and continue mailing out locks "in waves", as new locks become available, until all customers have gotten their new locks.

The returned locks MIGHT end up in a sculpture at Kryptonite headquarters.

Don't hold your breath waiting for the dozens of other companies that have sold similar locks to undertake a customer satisfaction program on the scale that Kryptonite is doing - they are NOT going to do it.