Manufacturer, Retailer, Survey and Consumer Feedback - Be wary of Actionbent!

I bought a recumbent bike from Actionbent in April. This ended up being a truly horrible experience. Right now, I'm out over $1700 with nothing to show for it. I’m posting my story here hoping that BikeForums members/readers will think twice before buying a bike from Actionbent.

I had to return the bike due to some issues with the dynamics. It’s been over six months since the bike got back to Actionbent, but I have not actually received a refund yet. I've given the owners (Randy Schulman and Steve Walther) every opportunity to make good on this. I sent multiple emails asking about the status of the refund, but I only got two responses. In August, they promised to send a refund within 2-3 weeks. That didn’t happen. In October, they finally processed a payment … but the check bounced! I’ve heard nothing from Randy and Steve since that point and am in the process of getting a credit agency involved.

If you're considering buying from Actionbent, please think about supporting one of the many honest and decent recumbent distributors instead.

-Agraphile

Sorry for your troubles, and thanks for the heads-up!

I'm moving this to Manufacturer Feedback Forum (from Recumbents).

--Juha, a Forum Mod

i rode a performer over the holidays, which appears to be the same frame, SWB, USS, direct steering...it was extremely twitchy and on a small downhill felt like it was going to go into a speed wobble. pretty bike, and fairly comfortable seat, but no-go on handling.

I have contacted Actionbent with questions about their products but Steve will not answer my question but rather goes off in another direction. I know that this business is just a hobby for them but come on, deal with your customers. Other companies sell Performer models that do provide great customer service. Say NO to Actionbent!
Irv

Never purchased from them, but another reason to pay via credit card. At least you'd have another avenue in which to report your experience and to get your refund/credit on the card.

Never purchased from them, but another reason to pay via credit card. At least you'd have another avenue in which to report your experience and to get your refund/credit on the card.

If, as the OP stated, the product was sent back for a refund and the ActionBent hasn't sent the refund, credit cards don't enter into the picture. It seems to be a legal matter that should be taken up with at least local authorities. For $1700 I'd hire an attorney.