Bicycle Mechanics - How do I contact Campagnolo online?
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01-09-11, 04:25 AM
Is there some way I can email Campagnolo? There website doesn't include a contact link and a google search returned a contact page which no longer exists.
01-09-11, 05:24 AM
http://www.campagnolo.com/jsp/en/service/index.jsp and http://www.campagnolo.com/jsp/en/branch/index.jsp
Is all I came up with.
I'm guessing they've relegated support to countries, and each branch having it's own ways of being contacted. USA seems to only have a phone number.
01-09-11, 08:32 AM
Many companies don't list an e-mail contact on their web sites or have one but recommend a phone call for a more timely response.
I was Campy's east coast service tech for a number of years. Direct consumer service can overwhelm service staff so Campagnolo wants consumers to work through dealers first. The next line is the regional service centers, than the national agents, and lastly the factory in Vicenza.
Most service centers don't want email because it's too cumbersome. I found that I could work through a problem in a few minutes of conversation that would have taken a string of back and forth emails.
If you have a problem, here's a link to the page listing service centers worldwide (http://www.campagnolo.com/jsp/en/service/index.jsp)
01-09-11, 05:06 PM
Probably best to go thru the distributors for your country.
01-10-11, 04:31 AM
Thanks. I guess I'll just try the phone numbers. I've just had more luck with emails in the past when it comes to rather specific bike questions.
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