Electronics, Lighting, & Gadgets - Rant "We offer a lifetime warranty against defects in materials and craftsmanshi"
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08-19-11, 11:39 PM
Even the pricey mission workshop bags have this squirrelly lifetime warranty. Seems like a sneaky way to slap "lifetime warranty" into blurbs on your product. Wouldn't most reputable companies handle any defects in their product? If you're going to offer a lifetime warranty, make it a real one like craftsmen tools, buck knives etc.
I wish badlands made a good backpack for biking
08-20-11, 12:12 AM
Our 100% satisfaction guarantee ensures that every item you purchase at REI meets your high standards—or you can return it for a replacement or refund."
From other online discussion groups, I read that there is no time limit; similar to Costco's policy.
08-20-11, 01:13 AM
I'm a big fan of REI. Prices aren't the best but sometimes I buy from them because of their guarantee.
08-20-11, 05:37 AM
About 10 years ago I bought an REI rain jacket for biking. Used it a couple times. Then it got moldy in a closet. Washed it per instructions and it totally disentegrated. Took it back to REI, told them it was honestly 10 years old... and they still gave $60 credit for it. Wow!
I generally only shop there during clearance sales for good deals.
If you shop there outside of the sales, REI then stands for: Really Expensive Items.
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