Manufacturer, Retailer, Survey and Consumer Feedback - ProBikeKit Problems

Bikeforums.net is a forum about nothing but bikes. Our community can help you find information about hard-to-find and localized information like bicycle tours, specialties like where in your area to have your recumbent bike serviced, or what are the best bicycle tires and seats for the activities you use your bike for.




View Full Version : ProBikeKit Problems


KRBD
09-11-12, 07:30 PM
I have tried repeatedly to contact this company using their "Enquiry" system and they will not respond. They have my correct email.
I'm seriously considering returning my order as I don't feel comfortable with the thought of them honoring any customer satisfaction issues.
They appear to have some pretty good prices on stuff, but that is worthless to me if they won't talk to their customers.


LesterOfPuppets
09-11-12, 07:39 PM
If you enquired Sat-Mon, I'd give 'em a day or two. They probably pile up over the weekend.

If you do make a return, sign into your account and follow the returns protocol.

KRBD
09-11-12, 08:11 PM
Thanks, been trying for 3 days now. One big problem is their system says I've made no orders! No rewards points, or anything. I'm sure they've charged my cc, but need to verify that. Sure doesn't give one the warm & fuzzy!