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11-19-12, 12:28 PM
A word of warning, I hope my experience will benefit potential punters. Recently I ordered the system cranks-pedals Integral Synchro from http://www.vista-bikes.com. The cranks arrived without any size indication and when measured they turned out to be 175 mm at their shortest (they employ some clever eccentric pedal mount so at 9 and at 3 o'clock the length is not the same); my order was for 172,5 mm.
Ensued email correspondence with Mr Vista-Bikes Dominique Fournier, where he denied, improvised some lies, and was consistently evasive about exchanging the product for the ordered size; or, alternatively, issuing a refund.
Seems Vista Bikes have had difficulties (no one is selling their products anymore), and the remaining stock have been on fire sale for quite some time. As the Integral Synchro exist in older publicity shots with big visible size labelling on the outside I strongly suspect the size info has been removed deliberately from the remaining sets in an attempt to shift the remaining stock quicker (172,5 mm probably sold out first as, with the 170 mm, is one the most used sizes; in contrast fewer buy 175 mm). All the above is conjecture but can't be too far off as I can't think of any other plausible explanation of the bizarre and unpleasant situation.
However, what double the pain is the fact that I like the cranks so much: an absolutely amazing product of a truly inspired engineering.
Whatever, there is absolutely no excuse for Mr Dominique Fournier trickster's approach to sales.
Ensued email correspondence with Mr Vista-Bikes Dominique Fournier, where he denied, improvised some lies, and was consistently evasive about exchanging the product for the ordered size; or, alternatively, issuing a refund.
Seems Vista Bikes have had difficulties (no one is selling their products anymore), and the remaining stock have been on fire sale for quite some time. As the Integral Synchro exist in older publicity shots with big visible size labelling on the outside I strongly suspect the size info has been removed deliberately from the remaining sets in an attempt to shift the remaining stock quicker (172,5 mm probably sold out first as, with the 170 mm, is one the most used sizes; in contrast fewer buy 175 mm). All the above is conjecture but can't be too far off as I can't think of any other plausible explanation of the bizarre and unpleasant situation.
However, what double the pain is the fact that I like the cranks so much: an absolutely amazing product of a truly inspired engineering.
Whatever, there is absolutely no excuse for Mr Dominique Fournier trickster's approach to sales.