Join Date: Jul 2000
Location: San Francisco, CA, USA
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First off, I was wrong about the RD: the new one is Tiagra, rather than Sora. (Bike came with RSX, and the other product line names all sound the same to me, frankly. Except Ultegra, of course.) I haven't called around to other LBSes to check on pricing, but it certainly doesn't make sense to compare an LBS price to an online store price, right? Quoted price is part only (I do get 10% off for being a member of SF Bicycle Coalition, a great group). Installation, with new cable, was $15. This is San Francisco, a very expensive city to live in, don't forget -- everything costs more here than in Philly or the midwest (can't say about Japan).
I didn't buy the bike from this shop (different neighborhood, and I like folks and selection of bikes and gear at new place better than where I bought bike).
I was also wrong about replacing versus straightening the dropout/hanger (I was a bit stressed, I guess). Yes, the frame is steel. The hanger was quite bent (more than 30 degrees off), and the hole was quite stretched out-of-round. The shop said US$60 to straighten the hanger and to fill and re-tap the hole, or $150 to replace both dropouts (assuming both needed to be replaced to ensure matched L/R set). Apparently they were able to do the cheaper fix, which entailed some torch work.
I have the bike back now, and it seems fine. I'm still amazed that this sort of thing doesn't happen more often, considering how many plastic bags are flying around in urban streets. At least I didn't go down, or break my teeth -- sheesh, bad luck is right!